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IT Support Officer
The University of New South Wales (UNSW Sydney)
Canberra, ACT, UNSW Canberra ADFA Campus
Similar Jobs
Closing: 05-Jan-2025
Job Summary
Dates
- Opening Date: 11-Dec-2024
- Closing Date: 05-Jan-2025
Location
- Canberra, ACT, UNSW Canberra ADFA Campus
Salary
- Broadband 4/5, Level 4 from $78,584, Level 5 from $85,717
Responsibilities
- Provide first and second level support for IT incidents/requests.
- Resolve most incidents/requests received, escalating complex issues as required.
- Support the IT Service Management framework.
- Maintain exceptional customer service.
- Work on a rostered basis during core hours to cover helpdesk operating hours.
Requirements
- Certificate IV or higher in a relevant area of study or experience in an IT Service Desk or customer service environment.
- Experience in a large organisation with a high volume of work throughput.
- Ability to communicate effectively at all levels, explaining technical concepts to non-technical staff.
- Ability to prioritise and manage competing deadlines in a high-volume environment.
- Demonstrated problem-solving skills and ability to handle difficult customer interactions.
Benefits
- Access to high-quality services and facilities.
- Flexible work and leave arrangements.
- Generous superannuation contributions.
- Employee discounts.
- Commitment to lifelong learning.
- Free gym and pool access.
- Additional 3 days leave over December festive period.
- Focus on Healthy Body, Healthy Mind, Healthy Places and Healthy Culture.
Notes
- The successful candidate will be required to undertake pre-employment checks prior to commencement.
- Australian Citizenship is required; UNSW cannot offer visa sponsorship for this position.
- The University reserves the right not to proceed with any appointment.
Closing: 19-Jan-2025
Job Summary
Dates
- Opening Date: 20-Dec-2024
- Closing Date: 19-Jan-2025
Location
- Geelong - City, Geelong - Waurn Ponds, Melbourne - Burwood
Salary
- HEW 7 $101,858 - $112,156 + 17% Superannuation
Responsibilities
- Oversee the delivery of effective and timely IT assistance to staff and students.
- Ensure teaching and research spaces meet specialised IT requirements.
- Manage day-to-day support operations and resolve technical issues.
- Uphold high standards of IT support delivery to ensure a positive user experience.
- Coordinate activities within the IT Support team to deliver the identification, diagnosis, and resolution of complex technical issues.
- Provide individual support and a positive customer experience to students and staff in the use of ICT systems and equipment.
- Monitor, control and support ICT requirements and operations.
- Act as a coach and work with IT Support team members to maintain relevant ICT support knowledge.
- Identify new or improved opportunities, processes and ways of doing things to enhance organisational strategy.
- Distil core issues from complex information and condense it into simple terms.
- Promote technical solutions to modernise work practices.
- Seek feedback on improvement opportunities from stakeholders and implement change.
Requirements
- A Degree with substantial subsequent relevant experience; or extensive experience and management expertise in technical or administrative fields; or an equivalent combination of relevant experience and/or education/training.
- Specialist knowledge of computer hardware and software diagnostic skills.
- Experience installing, configuring, securing and maintaining desktop and Server operating systems.
- Experience diagnosing hardware faults and replacing IT equipment subsystems.
- Extensive experience with managing and maintaining computer software and technological devices.
- Working with Children’s Check (Employee) or willing to obtain.
Benefits
- Access to a variety of leave options including generous parental leave and the ability to purchase additional leave.
- Flexible working arrangements to help manage work-life balance.
- Ongoing learning and development opportunities to grow your career.
- An inclusive and supportive culture and environment to work in, both online and on campus.
Notes
- For a confidential discussion regarding this role, please contact Mark Mitchell (Manager, Faculty Support) on mark.mitchell@deakin.edu.au.
- Applications for this position close on 19/1/25 at 11.55pm.
Casual staff - Administration Support
University of the Sunshine Coast
492421 19-31 Dickson Road, Health Hub Morayfield, QLD, Australia, 4506
Similar Jobs
Closing: 31-Dec-2024
Expired
Job Summary
Dates
- 19-31 Dickson Road, Health Hub Morayfield, QLD, Australia, 4506
Responsibilities
- Interested in exploring suitable roles aligned with your expertise?
- Express your interest to join our professional community when suitable opportunities arise.
- Work alongside dedicated academics and professionals within various departments.
Requirements
- Passionate about supporting curriculum design and blended learning.
- Ensuring effective governance and risk management.
- Providing vital services in areas like Indigenous support and international affairs.
Benefits
- Discover opportunities for casual employment in various administrative support capacities.
- Opportunity to work alongside dedicated academics and professionals.
- Facilitate the delivery of high-quality education and services to students and staff.
Notes
- Discover opportunities for casual employment in various administrative support capacities across departments.
Extras
- UniSC is one of the fastest growing universities in Australia, with over 2,000 people across 5 campuses in South East Queensland.
- UniSC is committed to diversity and inclusion, encouraging applications from all backgrounds.
Closing: Not specified
Job Summary
Dates
- Opening date: 02-01-2024
- Closing date: not available
Responsibilities
- In coordination with the Academic and Student Affairs teams as well as the Dean’s office, this position will carry out all assigned daily administrative and operational duties related to supporting faculty and students, programs and services, and other key administrative functions that promote the College’s academic mission in a student-centered environment.
- Provides a high level of administrative, communication, and organizational support
- Prepares courses within the Learning Management System for each term and maintains them throughout the semester
- Uploads and enters information into Learning Management System and other appropriate software programs
- Reviews and edits lecture capture files
- Builds and deploys electronic assessments and generates performance reports
- Provides support for students requiring accommodations (proctoring)
- Assists with gathering information for electronic textbook order annually and maintains textbook lists for each class
- Trains students and faculty on academic software systems
- Prepares and organizes data in reports; assists with data collection and maintains databases and spreadsheets
- Assists with maintaining academic and course calendars and schedules
- Confers regularly with the Academic Affairs team
- Serves as a resource for faculty who need assistance with classroom technology
- Assists with monitoring compliance with academic-related policies and procedures
- Ensures that the University’s intellectual property guidelines are followed
- Prepares reports, takes minutes, tracks actions and recommendations, and provides other support for CDM Committees as assigned
- Collects and maintains paper and electronic documentation and disseminates information as necessary
- Implements and maintain records consistent with records retention policies and FERPA
- Maintains confidentiality and handles sensitive information
- Assists with on-boarding of new faculty and staff and new student orientation
- Responds quickly to faculty or student concerns
- Participates in the accreditation process and site visits
- Maintains current knowledge of University policies and procedures
- Maintains regular attendance and reliability
- Assists with new college programs, services, and initiatives, as necessary
- Performs other duties, as assigned
Requirements
- Bachelor’s degree in any field and 1 to 3 years of relevant administrative experience in higher education or similar medical/dental organizational environment or a combination of education and experience from which comparable knowledge and skills are acquired
- Knowledge of and experience working with a Learning Management Systems is preferred.
- Strong computer skills and extensive knowledge and experience with Microsoft Office Suite (Word, PowerPoint, Excel), Google Docs and other programs such as Brightspace, Examsoft, CoursEval, VitalSource, and Ad Astra.
- Experience in academic affairs or educational support is preferred
- Strong computer skills and ability to quickly learn new software systems
- Excellent oral, written, reading, and spelling/grammar skills
- Proven ability to effectively manage multiple priorities and meet deadlines
- Strong planning, administrative, and organizational skills
- Ability to build strong professional relationships and problem solve in team-based environment
- Demonstrated effective interpersonal communication skills
- Strong verbal and written communication skills
- Ability to provide excellent customer service and work effectively in a diverse community
- General understanding of higher education organizational structure and administrative operations
- In addition, the individual must possess the knowledge, skills and abilities, or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities
Benefits
- As a full-time, entry level hourly employee of UNE CDM, you will have access to an outstanding benefit package that includes health and dental coverage, generous holiday schedule and PTO, retirement match, select position-related continuing education and development, and reduced college tuition for yourself, spouse/partner, and your dependents. A full list of benefits can be found here (Benefits | University of New England in Maine).
Notes
- Position Type: Professional Staff
- Faculty Track: missing
- Employment Status: Full Time
- Months: 12
- Campus: Portland, ME
- UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings.
- EEO Statement Summary: Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.
- COVID Vaccination Statement: Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity.
- Posting Number: 2022PS0319P
- Open Date: 01/02/2024
- Close Date: Open Until Filled
Closing: Not specified
Job Summary
Dates
- Opening date: 10-04-2024
- Closing date: not available
Responsibilities
- TeleSANE project activities will include, but not be limited to in-service education and training, equipment orientation for new SITs and preceptors, 6 hours of education for non-SITs and hospital staff; review and revision of policies and procedures as needed in collaboration with site nursing staff.
- Works with ANE SANE team to develop policies and procedures for the TeleSANE Pilot project.
- Participates in preceptor training.
- Maintains collaborative relationships with site stakeholders.
- Provides training and technical assistance for site nursing staff, SITs, TeleSANE preceptors.
- Maintains a call systems of preceptors.
- Maintains preceptor documentation forms; reviews regularly.
- Provides case review with preceptors and SITs/nursing staff as needed.
- Regularly attends SANE weekly meetings, and SAFE Program Advisory Board meetings.
- Maintains statistical data including evaluations from patients, SITs and preceptors.
- Works collaboratively with community stakeholders when appropriate.
- Fosters a collaborative, working relationship with the local sexual assault support center advocates who respond to hospital calls.
- Other related duties as assigned.
Requirements
- Current Maine license to practice as a Registered Nurse or APRN in good standing.
- State-credentialed Sexual Assault Forensic Examiner with a minimum of 3 years current experience as a practicing forensic nurse.
- Experience with adult instruction and public speaking.
- Familiarity with policy and procedure development.
- Familiarity with state and federal laws affecting sexual assault/abuse crimes.
- Familiarity with forensics as it pertains to the sexual assault patient, medical/forensic terminology, nursing advocacy with sexual assault patients, trauma-informed and patient-centered care, and local advocacy resources.
- Ability to work on a team, communicate clearly, and support SITs/nurses who are learning the specialty.
- Valid driver’s license and reliable transportation.
Benefits
- UNE offers a generous comprehensive benefits package to eligible employees.
- The package includes varied health and dental plans; a retirement plan that includes up to an 8% match; extensive paid leave including holidays, vacation, sick and personal time; and educational benefits.
Notes
- Position Type: Professional Staff
- Faculty Track: missing
- Employment Status: Half Time
- Months: 12
- Campus: Remote
- Open Until Filled: Yes
- EEO Statement: Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.
- COVID Vaccination Statement: Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity.
- Posting Number: 2022PS0294P