Contact Centre Agent
Location: Footscray, Australia
JOB INFO
- Job Identification: 14628
- Job Category: Communications, Media & Marketing Generalists
- Locations: Whitten Oval
- Job Schedule: Full time
JOB DESCRIPTION
Exciting Opportunity within our Advisory & HQ Team
- 1 x Continuing Full-time Role
- Located at Whitten Oval Campus
About Us:
At Victoria University, we are committed to fostering a positive workplace culture that supports the provision of advice to current and future students. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly. One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride.
About the Role:
We are seeking a candidate to join the Advisory and HQ collaborative and high performing team, handling basic issues and providing accurate and timely assistance while maintaining positive and helpful interactions with students across various channels (phone, email, live chat etc.)
This is a full-time continuing position (36.75 hours per week) being offered at the HEP Level 3 classification and the salary range is $59,080 per annum - $65,229 per annum, plus 17% employer superannuation contribution. The successful candidate will be required to work full-time on-site at our Whitten Oval Campus.
An example of your responsibilities or duties you may perform will include:
- Providing high-quality, accurate, timely and documented advice to students on a range of general matters
- Documenting and logging all customer interactions accurately in the contact centre system.
- Handling Inbound calls, Email, and Chat inquiries from students and stakeholders professionally and efficiently, navigating student business systems quickly and effectively to provide accurate information and assistance.
About You:
The ideal candidate will possess:
- Well-developed interpersonal, verbal and written communication skills
- Ability to organise and prioritise workload in a busy/demanding environment
- Ability to work effectively in a team environment
What We Offer:
VU strives to create a family friendly, diverse and inclusive workplace where all staff can succeed. VU offers a range of benefits and leave that aim to enhance and support your work and personal life.
For information on our employee benefits, please visit our website.
How to Apply:
For a position description, please click here.
Applications Must Include:
- A cover letter addressing the Key Selection Criteria,
- Your curriculum vitae/resume,
- Evidence of applicable qualifications, licences and registrations
Note: Applications which do not address the selection criteria will NOT be considered and no applications will be accepted if submitted through email.
Applications close on: Tuesday 29th of October 2024 (11.59pm AEST)
Who to Contact?
For further information relating to the position, please contact Norman Estaris, Manager Contact Centre, at Norman.Estaris@vu.edu.au
Commitment to Protecting Country:
Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share.
Commitment to Diversity and Inclusion at VU:
Victoria University believes that diversity of the workforce adds value to the University and creates a stronger, richer working environment for everyone. We are committed to making reasonable adjustments to ensure that our employees have positive, barrier-free work environments that accommodate their access needs. Employees who require adjustments are encouraged to discuss their needs with their line manager.
APPLY NOW
