Scholarships Officer

Scholarships Officer

Job no: 528379

Work type: Full Time

Location: Sydney, NSW

Categories: Student Services

Employment Type: Full-Time (35-hour week)

Duration: 2 year fixed term contract

Remuneration: Level 6 from $100k (+ 17% superannuation and leave loading)

Location: Kensington NSW (Hybrid Flexible Working)

Why your role matters

UNSW Scholarships plays a crucial role in supporting the strategic and operational goals of the Division of Education & Student Experience (DESE). The Scholarships team is responsible for managing the processing of all undergraduate and postgraduate coursework scholarships for both domestic and international students, with the exception of the Co-op Program. This includes ensuring compliance with financial requirements and relevant legislation.

Scholarships administered by UNSW may be funded through a range of sources, including internal university funds, the University Foundation, external organisations, government, and industry partners. The Scholarships Officer will report to the Senior Scholarships Officer and is key to the smooth operation of the scholarships process.

Specific accountabilities for this role include:

• Ensure the timely and accurate processing, tracking and management of a high volume of scholarship protocols, applications, assessment, payments, records and communications.


• Work in an organised, professional, co-operative manner within a dynamic team setting to achieve team priorities and high-quality outcomes and provide exceptional service to clients and principal stakeholders in a friendly, efficient and professional manner.


• Support the Manager, UNSW Scholarships in the preparation of reports, statistics, correspondence, publications, training materials, financial records and other data for both internal and external use.


• Actively contribute to the continuous review, testing and improvement of processes procedures, services and systems to ensure accuracy of information and efficiencies.


• Use relevant University and IT systems such as student administration systems and web sites for scholarship applications, advertising, processing, assessment, data entry, payment processing, tracking and reporting.

About You:

• Degree with two or more years subsequent relevant experience to consolidate the theories and principles learned OR Associate Diploma with at least four years relevant work experience leading to the development of broad knowledge OR an equivalent level of knowledge gained through any other combination of education, training and/or experience.


• Excellent oral and written communication skills in conjunction with excellent organisational, customer service and administration skills.


• Superior computing skills including word processing, email, databases, spreadsheets, internet applications and prior experience in the use of complex business systems such as student administration, HR and/or finance applications.


• Demonstrated capacity to work effectively and co-operatively in a team, preferably within a customer service or higher education environment, to positively and pro-actively achieve team goals and objectives.


• Excellent customer service and interpersonal skills with the ability to liaise with people from diverse backgrounds and culture in a courteous, professional manner.


• Demonstrated ability to work in an organized, accurate manner with excellent attention to detail and experience with large-volume and peak processing periods/workflows.


• Ability to interpret policy and procedures documents, to use initiative when applying policy and guidelines, and to make positive contributions to policy, strategy and business operations.


• Demonstrated ability to work independently with minimum supervision showing initiative and providing proactive support. Ability to supervise team members and provide guidance and assistance on systems and processes if required.


• Demonstrated capacity to multi-task and contribute positively to and accept change in a dynamic working environment.


• Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.

The Organisation

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. But what makes us different isn’t only what we do, it’s how we do it. Together, we are driven to be thoughtful, practical, and purposeful in all we do. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Benefits and Culture:

UNSW offers a competitive salary and access to UNSW benefits including:

• Flexible working


• Additional 3 days of leave over the Christmas period


• Access to lifelong learning and career development


• Progressive HR practices


• Discounts and entitlements

More information on the great staff benefits and culture can be found here.

To Apply:

Please submit your CV and in lieu of addressing the selection criteria, provide responses to the questions within our application form.

A copy of the Position Description can be found on JOBS@UNSW.

Applications close: Thursday 7th November 2024 at 11.55pm

Get in Touch:

Chloe Gane – Talent Acquisition Consultant

chloe.gane@unsw.edu.au

Applications cannot be accepted if sent directly to the contact listed.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.

Position Description

Advertised: 24 Oct 2024 AUS Eastern Daylight Time

Applications close: 07 Nov 2024 AUS Eastern Daylight Time