CX Designer
Location: Melbourne
Time Type: Full time
Posted On: Posted 4 Days Ago
Time Left to Apply: End Date: November 7, 2024 (3 days left to apply)
Job Requisition ID: JR34462
Overview:
Full-time, Continuing position
Salary: HEW 7 ($99,618 - $107,831) + 17% Superannuation and Flexible Working Arrangements
Based at the select a campus, and hybrid ways of working
About the Role:
This role is a key member of the Customer Experience Capability team driving the creation and delivery of seamless customer experiences across all stages and touchpoints in the customer lifecycle. Helping the University grow customer satisfaction, increase efficiency of systems and operations and drive profitability.
In order to do this, CX Designers work on projects across the entire customer lifecycle at RMIT and work closely with colleagues in UX, UI and Accessibility, across the Experience Function, and RMIT to deliver. This role will be an active part of unpacking complex systemic challenges, researching new customer segments, advocating for the customer (staff and student), and customer centric change across the university.
As part of the International & Engagement Portfolio, the role sits within the Experience Function spear-headed by our Chief Experience Officer. The function is responsible for Global Marketing, Brand management, Digital and CX, Student Recruitment and Admissions, Market Intelligence and Propositions (product and pricing strategy) and Alumni.
To be successful in this position, you’ll have:
- Experience as part of a Customer Experience or service design team. With experience working across all aspects of CX projects from research, data synthesis, insights development, prototyping and experience design, future state visioning, and customer experience program improvement implementation.
- An ability to employ human-centred design and design thinking methodologies to create customer experiences that are sensitive to customer needs, pain points, and behaviours to optimise user satisfaction and engagement.
- Collaboration – comfortably collaborate with cross-functional team members from within and outside of CX and Experience to actively drive a culture of design thinking and customer-centricity across the organisation.
- Driving Improvement - through the ongoing refinement of customer journeys and business processes. This is informed by discovery research, voice of customer feedback, data analysis, and emerging trends, leading to actionable improvements that elevate the customer experience and operational effectiveness.
- Proficiency in design and prototyping tools such as Adobe creative suite, Miro, Figma, and similar software.
- Excellent communication skills in producing and sharing findings through compelling artefacts such as service blueprints, journey maps, research reports, data visualization, and personas.
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the Team:
We are a passionate team of values driven designers and researchers. We care about creating customer centered change for prospective and current students, staff, and alumni, in the complex landscape of one of Melbourne’s largest dual-sector universities.
We are an inclusive, collaborative, and supportive team who love what we do. Through our work we bring together people, data, human experiences, and creativity to challenge mindsets and create change of big and small scale at RMIT.
We believe in doing good, impactful work, following through on our research by bringing findings to life with design thinking led action, all while maintaining our work life balance.
Our values as the CX team are: curiosity, people centricity, agility, and integrity. We live these through how we work with each other and stakeholders across the business, in our research through sharing authentic and provocative findings, and our flexible ways of working.
To Apply:
Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.
For further information about this position, please see the Position Description hyperlinked below or contact Guy via email guy.toogood@rmit.edu.au.
Position Description - CX Designer
Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. Due to recent upgrades, position description links may not work on LinkedIn advertisements.
Applications Close:
6 Nov 2024 11.59 pm
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via talentsupport@rmit.edu.au.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.
About Us:
Culture:
Our Values inspire us, wherever we are in the world, and guide how we live and work together.
Imagination. Integrity. Courage. Passion. Impact. Inclusion.
Read More
Follow Us
© 2024 Workday, Inc. All rights reserved.
