Client Services Officer (Equine)
Job no: 515101
Work type: Fixed term - Full-time
Campus: Roseworthy
Categories: HEO3, Veterinary Services
Salary: HEO3, $64,583 - $70,860 per annum plus an employer contribution of 17% may apply.
Position Type: Full time, fixed term position available for 12 months
An exciting opportunity exists for a team oriented and client focused individual to join the client services team at the University of Adelaide’s state-of-the-art Roseworthy Veterinary Hospital (RVH) at Roseworthy.
The Client Services Officer is key to providing a range of operational and administrative support services in a diverse and dynamic clinical environment.
As the first point of contact for clients you will provide friendly and professional service in person, over the phone and via e-mail, with responsibilities including:
- Scheduling appointments for multiple veterinarians
- Processing accounts and payments
- Maintaining client records
- Other associated administrative duties
Experience in a similar reception role is essential while experience in the veterinary industry would be an advantage.
The role requires good computer skills, excellent communication skills and the ability to deliver consistent, professional service in a fast-paced, dynamic environment. You will require a good service focus, be enthusiastic, reliable, and possess excellent organisational skills and a willingness to work as part of a team to deliver successful outcomes for the practice and a quality client experience.
This is a full-time position working 36.75 hours over various shifts between 7am and 7pm including some weekend hours. This role is across both the Small and Large Animal Hospitals, covering a variety of species.
Roseworthy Veterinary Hospital (RVH) is a state-of-the-art primary practice and referral care facility offering the latest technology, equipment and professional services to small animals and the horse and livestock-owning community. The RVH offers high quality first opinion, referral and 24/7 emergency and critical care veterinary services to the public, including a day and afterhours ambulatory (on farm for horses and livestock only) service, and provides a clinical training environment for final year veterinary students working under the close supervision of experienced veterinary surgeons.
To be successful you will need:
- Proven experience working in a team environment with administration functions.
- Experience effective customer service including money handling.
- Excellent written and verbal communication skills.
- Proven experience delivering a professional level of customer service.
- Experience using common software programs (Microsoft Office).
Enjoy an outstanding career environment
The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you vast scope and opportunity for a long, fulfilling career.
It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.
Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.
We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.
In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.
Your faculty's broader role
The Faculty of Sciences, Engineering and Technology is a multidisciplinary hub of cutting-edge teaching and research. Many of its academic staff are world leaders in their fields and graduates are highly regarded by employers. The Faculty actively partners with innovative industries to solve problems of global significance.
If you have the talent, we'll give you the opportunity. Together, let's make history.
Click on the ‘Apply Now’ button to be taken through to the online application form. Please ensure you submit a cover letter, resume, and upload a document that includes your responses to all of the selection criteria for the position as contained in the position description.
Applications close: 11:55pm, 11 November 2024
The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.
For further information
For a confidential discussion regarding this position, contact:
Sarah Nixon
Business Systems Supervisor
Roseworthy Veterinary Hospital
E: sarah.nixon@adelaide.edu.au
You'll find a full position description and/or selection criteria below:
The University of Adelaide is an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Female applicants, people with a disability and/or and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application.
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Advertised: 11 Oct 2024 12:00 AM
Applications close: 11 Nov 2024 11:55 PM
The University of Adelaide acknowledges the Kaurna people, the original custodians of the Adelaide Plains and the land on which the University of Adelaide's campuses at North Terrace, Waite and Roseworthy are built.
