Associate Director, Student Lifecycle and Delivery Services
Locations: Melbourne
Time Type: Full time
Posted On: Posted Yesterday
Time Left to Apply: End Date: November 11, 2024 (22 days left to apply)
Job Requisition ID: JR33673
Overview:
Associate Director, Student Lifecycle & Delivery Services
Join the leadership team at RMIT’s flourishing College of Vocational Education.
Drive direct impact on student experience and outcomes.
Based at the Melbourne campus with potential work across other RMIT campuses.
About the Role
The Associate Director, Student Lifecycle & Delivery Services is an integral leadership role within RMIT's College of Vocational Education (CoVE). This role presents an exciting opportunity to join a well-functioning unit, delivering essential student services and operational support while leading strategic improvements in operations, processes, and service delivery.
As the successful candidate, you will work closely with CoVE’s broader Executive and Leadership Team to identify and deliver strategic opportunities that enhance the student and staff experience. You will lead a team of student services professionals, ensuring high-quality student lifecycle and delivery services across a variety of campuses. This role is pivotal in fostering a service culture while driving continuous improvement across multi-year horizons.
You will play a key role in the College’s strategic initiatives, including the interpretation and implementation of policies and procedures, compliance with regulatory frameworks, and the successful delivery of services aligned with RMIT's broader systems and goals.
To be successful in this position, you will bring:
- A track record of leading comparable teams in size and nature with a strong focus on student service and experience.
- Demonstrable experience in identifying, designing, and delivering service improvements based on data-driven insights and innovative approaches to service delivery.
- We seek a forward-thinking, strategically minded candidate with a track record of contributing to organizational strategy and goals.
- Candidates must demonstrate success working in matrix structures and collaborating with colleagues and leaders across the organization.
- A strong understanding of tertiary education sector including relevant governance and regulatory requirements and frameworks.
Qualifications:
A relevant qualification and experience relative to the key selection criteria outlined in the attached position description.
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the College of Vocational Education
The purpose of RMIT’s College of Vocational Education is to empower learners and our industry, community and government partners to succeed in the world of work. Our five-year strategic roadmap, ALiVE@RMIT, purposefully guides everything we do in vocational education to deliver our vision: to position RMIT as a leading multi-sector provider with global impact and influence.
Led by our Deputy Vice Chancellor, the College of VE delivers vocational education to over 20,000 students per year with the aim to:
- lead in practice-based learning
- empower learners for the future of work
- engage industry and community at scale
- grow for impact and influence
The College of VE is delivering impact through transformation that creates long-term change.
To Apply
Please submit your CV and covering letter addressing your interest and suitability for this position by clicking on the ‘Apply’ link at the top of this page.
For further information about this position and complete selection criteria, please review the position description linked here Associate Director, Student Lifecycle & Delivery Services or contact Ben Cass via email ben.cass@rmit.edu.au
Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. Due to recent upgrades, position description links may not work on LinkedIn advertisements.
Applications Close: 10 Nov 2024 11.59 pm
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via talentsupport@rmit.edu.au.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.
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