Casual Customer Service Opportunities

Casual Customer Service Opportunities

Location: Ballarat, Victoria

Time Type: Part time

Posted On: Posted Yesterday

Time Left to Apply: End Date: November 4, 2024 (15 days left to apply)

Job Requisition ID: JR100508

Position Closing Date: 03/11/2024

Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support, social equity, skills and employment, we are driven to make difference to every student and the community providing lifelong learning, skills, and research locally, regionally, and globally.

With University and TAFE campuses in Ballarat, Berwick, Gippsland, and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education.

Multiple casual positions available

Based at: Mt Helen or Berwick Campuses

Hourly Rate: $45.98 including 25% loading plus superannuation

About the Roles

You will provide quality customer service to current and prospective students at all levels of study, assisting with enquiries through all modes of services.

• Service Centre Officer
  You will:
  
  • Provide assistance and advice to students with applications and enrolment enquiries;
  • Ensure all enquiries responded to are accurately recorded and resolved;
  • Undertake accurate and efficient data entry of all administrative forms;
  • Work collaboratively with the Service Centre Officers to provide operational and administrative support.


• Surge Workforce Officer (outbound calls)
  You will:
  
  • Contact prospective current and prospective students to help them accept an offer and guide them through the enrolment process;
  • Contact students who have requested a call as part of CRM conversion journeys;
  • Promote our courses and support services to influence conversions and retention;
  • Work collaboratively with the Service Centre Officers to provide operational and administrative support.

About You

You will have demonstrated knowledge and experience in the provision and delivery of exceptional customer service and possess strong administrative services. You will also possess the ability to prioritise work and have demonstrated strong interpersonal and communication skills, in particular influencing skills.

You will possess:

• Demonstrated computer literacy skills, including a working knowledge of Microsoft Office;
• The ability to exercise initiative and work effectively, both independently and co-operatively;
• The ability to develop a thorough understanding of administrative policies and processes;
• Proven ability to work within a fast-paced environment and to be adaptable to change.

All University positions delivering education and/or services to children must hold a valid Working With Children Check (WWCC). Please refer to the position description for WWCC requirements.

How to Apply

Please apply by Sunday, 3 November 2024.

Applicants are required to submit a resume and cover letter. Please indicate which position/s you are applying for in your cover letter.

Federation University is committed to The Circle Back Initiative program, whereby we will respond to every applicant.

If you are experiencing technical difficulties with your application, please email the Recruitment team or phone 03 5327 9756. Our position descriptions also list a contact person for job specific inquiries.

About Us

Established in 1870, Federation University has been reaching communities and building generations of independent thinkers united in the knowledge that they are greater together. Federation University is committed to attracting, developing and retaining the best talent ranging from our academic and research staff to those working in student experience and professional roles. We are all part of a collaborative culture inspiring the highest levels of excellence, innovation, integrity and respect.