Casual Service Ambassador

Casual Service Ambassador

Locations: St Lucia Campus, Gatton Campus

Time Type: Part time

Posted On: Posted Today

Job Requisition ID: R-43937

Division: Student Affairs Division

Multiple casual opportunities with an hourly rate of $38.66 plus superannuation guarantee (HEW level 1). Only open to current students at UQ with at least one semester completed.

Please DO NOT use the 'Apply' button on this advertisement. Applications are only accepted via StudentHub.

About This Opportunity

As a Casual Service Ambassador, you will be the first point of contact for students, providing guidance and connecting them with essential university resources. You will also contribute to ongoing service improvement to ensure we meet the evolving needs of our students.

Key responsibilities will include:

• Serve as the first point of contact for UQ customers, offering compassionate support, advice, and assistance. Resolve inquiries or escalate to appropriate teams.
• Adhere to privacy and legislative requirements. Assist with operational tasks, including space setup, equipment handling, and following established procedures.
• Liaise with colleagues within Student Services and report any issues or improvement opportunities. Maintain effective communication and collaboration with the team.
• Adapt to changes in procedures and personnel. Stay updated on relevant policies and procedures to provide accurate information and support.
• Other duties as required.

All successful candidates will receive induction and training to work at UQ. Only current UQ students are eligible to apply.

About You

Essential

• Be currently enrolled at UQ with at least one semester completed.
• Have a strong understanding of UQ resources and support services available to students. Be available to work 6 hours per week.
• Demonstrate a passion for providing exceptional customer service to diverse students. Have experience in a customer service role and understand the challenges of transitioning to university.
• Be a highly motivated team player with excellent interpersonal skills. Work effectively in a collaborative environment and be comfortable working outdoors and handling equipment.

Desirable

• Experience as a student leader/peer mentor/ambassador within your Faculty, School or other service unit within UQ e.g. Employability Centre, Student Services, Student Centre, UQ Union etc.

You must have work rights in Australia for the duration of this appointment.

Want to Apply?

Please do not click the 'Apply' button.

Applications are open via StudentHub only, and close 11.00pm AEST on 16 October 2024.

This is a casual appointment with variable weekly time commitments. Please contact Jodie at j.dedaunton@uq.edu.au for further information about this role.