Student and Academic Administration Assistant
Location: Herston Campus
Time Type: Full time
Posted On: Posted Today
Job Requisition ID: R-43482
Faculty of Medicine
Position Type: Full-time, permanent position
Base Salary: $73,072 - $77,476 + 17% Superannuation (HEW Level 4)
About This Opportunity
We are seeking a friendly, motivated, and energetic Student and Academic Administration Assistant to provide a range of student administrative support services within the Faculty of Medicine, Student Administration Team.
As the first point of contact for student, staff and the general public, you will play a crucial role in providing efficient, accurate friendly and professional support and the advice (via face to face, email and telephone). This role plays an important part of creating a welcoming and supportive student experience within the Faculty of Medicine.
Reporting to the Coordinator, Student Administration, this role is responsible for a diverse range of administrative processing tasks associated with enrolment and student academic matters.
Key Responsibilities:
- Provide high-quality customer service to enhance student experience, including managing enquiries, scheduling appointments, and issuing identification cards.
- Support various events such as Orientation, TSXPO, UQ Open Day, and Doctor of Medicine Multiple Mini Interviews, sometimes outside standard business hours.
- Assist with secretariat duties for meetings and working groups, including scheduling, mail distribution, and workplace provisions oversight.
Location and Travel
The Faculty of Medicine is based at the Herston campus, some travel between campuses and other locations may be required.
About UQ
As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.
Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.
Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:
- 26 weeks paid parental leave or 26 weeks paid primary caregiver leave
- 17% superannuation contributions
- 17.5% annual leave loading
- Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
- UQ Study for Staff
- Salary packaging options
About You
- Completion of a diploma level qualification or an equivalent combination of relevant experience and education/training.
- High level computing skills, preferably using Microsoft Office software.
- Excellent interpersonal and written skills, a commitment to providing high level customer service.
- Ability to work as part of a team and to organise workloads to meet competing demands and deadlines.
- High level of attention to detail and accuracy in written work.
- Demonstrated effective problem-solving skills.
- An empathy with and ability to communicate with students, including those from diverse cultural backgrounds.
- Knowledge of University student computer systems and packages e.g. Microsoft office, SI-net, Business Objects, iSuite packages and the use of CRM systems is desirable.
The successful candidate may be required to complete a number of pre-employment checks, including right to work in Australia, background check.
Questions?
For more information about this opportunity, please contact Supervisor, Student & Academic Administration Christopher Jones at Christopher.jones@uq.edu.au. For application queries or a full job description, please contact talent@uq.edu.au stating the job reference number (below) in the subject line.
Want to Apply?
All applicants must upload the following documents in order for your application to be considered:
- Cover letter summarising how your background aligns with the ‘About You’ section
- Resume
Other Information
UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.
We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to talent@uq.edu.au for accessibility support or adjustments.
Applications close: 27th October at 11.00pm AEST (R-43482). Please note that interviews have been tentatively scheduled for week commencing 4th November.
