Teaching Support Officer, Online Programs

Teaching Support Officer, Online Programs – UNSW Business School

Job no: 527953

Work type: full time

Location: Sydney, NSW

Categories: Business Development / Industry Engagement, Strategy, Knowledge Exchange

Employment Type: Full Time, Fixed Term to April 2026 (35-hour week)

Remuneration Level 6: $100,354 - $107,054 + 17% Superannuation.

Location: Kensington, NSW (on-campus attendance required)

Belong to a vibrant campus community, where dreamers are doers.

Why The Role Matters:

The Teaching Support Officer, Online Programs plays a key role in supporting academics with teaching delivery administration within the Online Programs at the Australian Graduate School of Management (AGSM) and the Business School.

This role sits with the Business Online Operations team at AGSM, working closely with the Operations Manager and Senior Student Experience Coordinator to provide strong administrative teaching support to key internal and external stakeholders across the UNSW Business School and the Lifelong Learning (LLL) unit. This role will ensure the teaching function and its associated tasks across all participating Schools are delivered efficiently and appropriately for UNSW Business School Online courses and programs.

Skills and Experience:

To be considered you will hold Australian Working Rights or Australian Citizenship. Visa sponsorship is not available for this appointment.

• Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
• Excellent written and verbal communication skills, with a high level of attention to detail and the ability to liaise effectively with a range of stakeholders.
• Demonstrated ability to apply knowledge and experience to analyse and resolve complex and sensitive issues efficiently and effectively.
• High proficiency in standard Microsoft applications and demonstrated ability to learn, implement, and promote new systems. Experience using a student management system would be highly regarded.
• Excellent time management skills, with a demonstrated ability to respond to changing priorities, manage multiple tasks and meet competing deadlines by using judgement and initiative.
• Demonstrated ability to work collaboratively and productively within a team, but also to take initiative and work independently while managing competing demands.

Accountabilities:

• Deliver consistent, accurate and customer focused advice to solve diverse teaching/education related enquiries.
• Establish and maintain a high level of communication and administration regarding the Learning Management System (LMS) to support the faculties learning and teaching goals.
• Apply, interpret and advise on policies, systems, rules, procedures and guidelines relevant to Teaching Support activities across the Faculty.
• Monitor and report on current and forecasted enrolment numbers and class utilisation to assist with teaching allocation.
• Work collaboratively to provide support to the wider team during peak periods.
• Act as the coordinator for relevant complex processes that involve cooperation between the schools and other administrative units, such as the administration and timely preparation of casual academic contracts and salary claims.
• Support school and program-specific administration needs, including but not limited to, administering student experience surveys, general secretarial duties at school/committee meetings and undertaking school and faculty term planning activities.
• Monitor, track, and report on task status to ensure time and quality metrics are met.
• Provide administrative support to Teaching and Learning Committees and Program Review Committees, as required.

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

• Flexible Working Options (work from home, flexible hours etc)
• Career development opportunities
• 17% Superannuation contributions and additional leave loading payments
• Additional 3 days of leave over Christmas period
• Discounts and entitlements (retail, education, fitness)

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

How to Apply:

Submit both a Cover Letter and CV online via the UNSW Job Board before Tuesday 22nd October 2024 by 11:30pm. Please ensure your cover letter addresses the selection criteria for this position (no more than 1-2 pages).

Get in Touch:

If you have any questions about the role, please contact Rebecca Ballesteros at r.ballesteros@unsw.edu.au

If you have any questions about the recruitment process, please contact Allyssar Hamoud at a.hamoud@unsw.edu.au

Please note, any applications sent to the contacts above will not be accepted.

UNSW is committed to evolving a culture that embraces equity and supports a diverse and inclusive community where everyone can participate fairly, in a safe and respectful environment. We welcome candidates from all backgrounds and encourage applications from people of diverse gender, sexual orientation, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander background, people with disability and those with caring and family responsibilities. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.

Position Description

Advertised: 08 Oct 2024 AUS Eastern Daylight Time

Applications close: 22 Oct 2024 AUS Eastern Daylight Time