Relationship Management Officer - Australian Graduate School of Management (AGSM)
Job no: 528025
Work type: full time
Location: Sydney, NSW
Categories: Student Services, Business Development / Industry Engagement, Strategy, Knowledge Exchange
Remuneration: Level 6: $100,354 - $107,054 + 17% superannuation.
Employment Type: Continuing, Full Time (35-hour week)
Location: Kensington, NSW (the successful candidate is required to work minimum 3 days on campus)
Position Summary:
The Australian Graduate School of Management (AGSM) is part of UNSW’s Business School, named Australia's top business school for the second consecutive year by the AFR BOSS Best Business Schools Ranking. For more than 45 years, we’ve been training ambitious professionals who go on to become international business leaders in their industries. Our MBA programs and short courses are designed and led by experienced practitioners who combine the latest research and industry best practice in a collaborative, outcome-focused environment.
The Relationship Management Officer is responsible for managing the recruitment and admissions process and achievement of recruitment targets for the ten Award Programs offered by AGSM. This position is also responsible for the management and coordination of tailored student recruitment activities in line with the UNSW Business School and AGSM’s marketing, communications, and student recruitment strategies, and represents the school in a variety of student recruitment contexts both locally and internationally. The role is expected to develop and maintain a broad range of knowledge and expertise across AGSM MBA degree programs and short courses to offer suitable learning options to prospective students who are generally well-experienced professionals and managers.
Accountabilities:
(please review the Position Description for a full list of Accountabilities)
- Relationship management of the student prospect pipeline across AGSM award programs. Plan and implement an end-to-end experience for new students.
- Develop effective strategies, processes and procedures for recruitment activities to maximise the conversion of students at each stage of the recruitment lifecycle. Ensure these falls in line with the Business School and wider University’s strategic priorities.
- Coordinate student recruitment campaigns to achieve future student enrolment KPIs and represent the School at student recruitment events and expos. These may take place within Sydney, interstate and overseas and may be held during the evening or at lunchtime.
- Provide accurate, comprehensive, and timely advice and technical knowledge to prospective students relating to program information, career prospects, application process and other complex queries requiring analysis and interpretation, whilst building and maintaining positive working relationships.
- Coordinate and process program and scholarship applications in a timely, accurate, and professional manner. Develop, maintain, and apply a depth of knowledge and expertise relating to admissions policies, administration, and procedures.
- Manage tailored student recruitment events, ensuring events are executed according to brand guidelines and within budget.
- Maintain accurate data, produce reports, and provide recommendations to improve candidate service and engagement while considering and implementing operational efficiencies and improvement in procedures.
Skills and Experience:
To be considered you will hold Australian Working Rights or Australian Citizenship. Visa sponsorship is not available for this appointment.
(please review the Position Description for a full list of Skills and Experience)
- A higher Tertiary qualification (or above), or an equivalent level of knowledge gained through any other combination of relevant education, training and/or experience.
- At least 2 years’ experience in a student or customer service position, preferably in the higher education sector or similar professional services environment.
- High level of organisational skills with a demonstrated ability to solve complex problems/enquiries, improve processes, deliver initiatives and work autonomously.
- Previous exposure to a sales-related function – with a demonstrated capacity to influence and inspire prospective customers.
- Demonstrated experience in a role requiring accuracy and attention to detail.
- Highly advanced interpersonal skills, and written and verbal communication skills, with the ability to use tact and diplomacy, negotiate and communicate with influence, and clearly convey ideas and information to a diverse group of people from varying backgrounds and seniority.
- Extensive experience and high-level skills working with digital technologies including databases, CRM and Microsoft office.
- Demonstrated outstanding customer service skills.
Benefits and Culture:
People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.
Our benefits include:
- Flexible Working Options (work from home, flexible hours etc)
- Career development opportunities
- 17% Superannuation contributions and additional leave loading payments
- Additional 3 days of leave over Christmas period
- Discounts and entitlements (retail, education, fitness)
For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits
How to Apply:
Submit both a Cover Letter and CV online via the UNSW Job Board before Tuesday 22nd October 2024 by 11:30pm. Please ensure your Cover Letter addresses the Skills and Experience mentioned in the advert (no more than 1-2 pages).
Get in Touch:
Any applications sent to the contacts below will not be accepted.
If you have any queries about the role, please contact Kenneth Cheung at kenneth.c@agsm.edu.au.
If you have any queries about the recruitment process, please contact Allyssar Hamoud at a.hamoud@unsw.edu.au
UNSW is committed to evolving a culture that embraces equity and supports a diverse and inclusive community where everyone can participate fairly, in a safe and respectful environment. We welcome candidates from all backgrounds and encourage applications from people of diverse gender, sexual orientation, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander background, people with disability and those with caring and family responsibilities. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
The University reserves the right not to proceed with any appointment.
Position Description
Advertised: 08 Oct 2024 AUS Eastern Daylight Time
Applications close: 22 Oct 2024 AUS Eastern Daylight Time
