Prospective Student Officer (International)
Locations: Melbourne
Time Type: Full time
Posted On: Posted 2 Days Ago
Time Left to Apply: End Date: October 24, 2024 (9 days left to apply)
Job Requisition ID: JR34272
Overview:
Full-time, Continuing Position
Salary Level HEW 5 + 17% Superannuation and Flexible Working Arrangements
Based at the Melbourne CBD campus, and hybrid ways of working
About You
The Prospective Student Officer is often the first point of contact for prospective students and plays a critical role in representing RMIT in an appropriate manner and encouraging prospective students to take advantage of what RMIT has to offer.
As a member of the Study@RMIT Team, you will participate in both inbound and outbound interactions with future students, engaging in needs-based conversation to help them bring their vision for the future to life. You will be a subject matter expert on everything RMIT, proactively promoting tailor-made solutions and the benefits of studying at RMIT.
The role will predominantly focus on international students looking to study at RMIT University, however based on demand may be required to assist in domestic student enquiries.
They will manage a number of contact channels including Phone, Email, Live Chat, Social, Face to Face and any new and emerging channels, meeting and exceeding competitive student recruitment sales targets whilst ensuring accurate and careful maintenance of a CRM database.
To be successful in this position, you will have:
- Demonstrated experience in being a proactive team member whilst successfully responding to client needs measured through lead generation, conversion to application, and positive customer feedback.
- Proven experience in an acquisition/sales/recruitment environment.
- Exhibit high level communication skills and comprehension skills, and confidently interact with clients from a diverse range of backgrounds.
- Demonstrate ability to manage difficult client expectations with successful outcomes.
- Experience with CRM for capturing lead and case data based on conversation with prospective students.
- Ability to use multiple systems simultaneously and work well under pressure whilst meeting KPI’s.
- Ability to interpret complex information and effectively and efficiently converse with individuals at all levels while dealing with customers from diverse backgrounds.
- Comfortable to work in a call centre environment and adhering to a roster.
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the Portfolio
The International and Engagement (I&E) portfolio is responsible for RMIT’s international strategy and agenda, including international development and partnerships and oversight of our international operations.
The Study@RMIT Team operate within the Experience function of the I&E Portfolio, which is a function responsible for Global Marketing, Student Recruitment and Admissions, Market Intelligence and Propositions, Alumni, Digital and Experience. The function strives to provide the best possible experience for prospective students across all our markets — domestic, international (onshore & offshore).
The Experience function are the custodians of RMIT's brand, they engage our audiences from prospect through to student, alumni and beyond, and they drive our externally facing digital channels, while ensuring that our proposition meets the needs of our audiences and achieves the University objectives.
To Apply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.
Position Description: Prospective Student Officer - International
For further information about this position, please see the Position Description hyperlinked below or contact the Senior Prospective Student Coordinator (International) • Sales & Service - Jason Grapsas via email jason.grapsas@rmit.edu.au.
Applications Close:
23 Oct 2024 11.59 pm
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via talentsupport@rmit.edu.au.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.
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