Dental Clinic Receptionist
Locations: Herston Campus
Time Type: Full time
Posted On: Posted 4 Days Ago
Job Requisition ID: R-43473
School of Dentistry
Full-time (100%), permanent position
Base salary will be in the range $73,072 - $77,476 + 17% Superannuation (HEW Level 4)
Based at our Herston campus
About This Opportunity
You will be a motivated, organised, and patient-focused Clinic Receptionist, supporting the operations of our new student-led dental clinic at Herston. You will be the first point of contact for patients, providing a seamless customer service experience, while also supporting dental students and staff.
In this role, you will perform a wide range of clinic coordination, reception, and administrative support activities, including processing financials, liaising with clients and facilitating the efficient functioning of the clinic day to day operations.
Key Responsibilities
- Providing high level administrative support to staff
- Scheduling patients in the clinic, and providing prospective and current patients with information on the clinic’s services
- Monitoring pre-attendance information and coordinating waitlists
- Maintaining tidiness and overall appearance of the clinic
- Utilising the School’s Practice Management System
- Processing invoices and payments, and undertaking banking reconciliations
- Maintaining electronic and paper records of patient’s accounts
Due to the nature of this position and operational requirements of the clinic, the Clinic Receptionist may be required to take leave in alignment with the academic calendar. Please take this into consideration prior to submitting your application. This role also operates within an agreed work pattern of hours between 7:30am to 6:00pm Monday to Friday.
About UQ
As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.
Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.
Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:
- 26 weeks paid parental leave or 14 weeks paid primary caregiver leave
- 17% superannuation contributions
- 17.5% annual leave loading
- Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
- UQ Study for Staff
- Salary packaging options
About You
- Completion of a diploma level qualification or Certificate IV with relevant work related experience, or an equivalent combination of relevant experience and/or education/training.
- Demonstrated experience working in a customer service position with a focus on administrative and reception responsibilities in a dental health care setting.
- Demonstrated experience in the use of computer systems and other technology relevant to the position such as the Microsoft Office suite of programs, email systems, internet-based technologies and practice management software.
- Be responsible for planning your own workload to ensure that the needs of the patients and clinic are met, whilst allowing for fluctuations in workload.
- Readiness to represent the School in a professional and courteous manner and according to contemporary standards of a health service in a high volume/pressure environment.
- Aptitude for communicating with patients, clinicians and students, including people with physical and mental disabilities, showing appropriate levels of empathy, sensitivity, respect and confidentiality whilst providing a high level of customer service.
- Ability to work effectively and flexibly as part of a team according to an agreed work roster.
The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia.
Work Rights
You must maintain unrestricted work rights in Australia for the duration of this appointment to apply.
Questions?
For more information about this opportunity, please contact Mrs Sarah Robinson (School Manager, School of Dentistry) via email at dent_manager@uq.edu.au. For application queries, or to request a copy of the full position description, please contact talent@uq.edu.au stating the job reference number (below) in the subject line.
Want to Apply?
All applicants must upload the following documents in order for your application to be considered:
- Cover letter summarising how your background aligns to the ‘About You’ section
- Resume
Other Information
UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.
We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to talent@uq.edu.au for accessibility support or adjustments.
Applications close Sunday 13th October at 11.00pm AEST (R-43473).
Acknowledgment of Country:
The University of Queensland (UQ) acknowledges the Traditional Owners and their custodianship of the lands on which UQ is situated. We pay our respects to their Ancestors and their descendants, who continue cultural and spiritual connections to Country.
Why Choose UQ?
At the University of Queensland, we are proud to be one of Australia’s leading research and teaching institutions, consistently ranking among the top 50 universities worldwide.
Career Development and Support:
UQ is dedicated to supporting the career aspirations of our students and staff. Our comprehensive career services provide personalized guidance, skills development, and networking opportunities to help you achieve your professional goals. Whether you are a student seeking internships and job placements or a staff member looking for career advancement, UQ is here to support you every step of the way.
Diverse and Inclusive Community:
UQ values equity, diversity and inclusion and seeks to reflect the broader community by attracting and retaining high-quality staff from a range of backgrounds. Our commitment to equity, diversity, and inclusion aims to ensure that everyone at UQ feels valued and empowered to achieve their full potential. We are particularly interested to hear from people who bring diversity to UQ – whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability.
Join the UQ Community:
Whether you are a recent graduate, an Academic, or an experienced professional, UQ offers a wide range of opportunities to help you grow and succeed. Explore our current job openings, discover our programs, and become part of a community that is dedicated to creating lasting, meaningful impact for the communities in which we live and work.
