Manager, Direct Recruitment and Enquiries
Prime opportunity to join the Future Students unit.
Permanent and full-time position in a central Hawthorn location.
HEW 8 + 17% Super. Staff benefits include hybrid work and discount study fees.
About the Role
As the Manager of Direct Recruitment and Enquiries, you will play a pivotal role in shaping the first impression that prospective students have of Swinburne University of Technology. Your focus will be on ensuring that every initial interaction is not only positive and informative but also encourages further engagement, leading to applications and enrolments.
In this position, you will lead the management of the direct recruitment process, employing high-touch strategies to optimise conversion rates. You will also oversee the management of all inbound prospective student inquiries, ensuring they are addressed promptly and efficiently, all while maintaining a strong recruitment focus and a commitment to exceptional service.
Reporting directly to the Director of Domestic Recruitment and Admissions within the Future Students portfolio, you will be responsible for developing and implementing recruitment strategies and initiatives aimed at achieving our recruitment goals. This role currently includes management of a team of five direct reports, providing you with the opportunity to lead and inspire others in achieving our shared mission.
About You
To be suitable for this role you will need to have experience in the below key accountabilities:
- Demonstrated experience in the management of higher education and TAFE recruitment functions with a focus on direct applicant channels.
- Proven expertise in the management of people and projects including experience in initiating and managing change; prioritising, monitoring and evaluating work performance and flow; and meeting deadlines in a complex and demanding environment.
- Knowledge of Australian tertiary education, university systems and procedures.
- Excellent interpersonal skills including the ability to work collaboratively as part of a team and to engage effectively with students, staff and other stakeholders from a diverse range of cultural and socioeconomic backgrounds.
- Expertise in using a CRM platform for recruitment management, lead tracking and performance reporting.
Qualifications
Postgraduate qualifications or progress towards postgraduate qualifications and extensive relevant experience; or extensive experience and management expertise; or an equivalent combination of relevant experience and/or education/training.
This position is open only to applicants who have work rights in Australia.
About Swinburne University of Technology
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research, so that:
- Every Swinburne learner gets a work experience
- Every Swinburne graduate gets a job
- Every Swinburne partner gets a tech solution
Swinburne is the prototype of global best practice.
The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.
To Apply
Please submit your CV and cover letter addressing your suitability for this position.
To review the Position Description and to apply, please scroll down to the bottom of the page.
If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.
Please Note: Appointment to this position is subject to passing a Working with Children Check.
If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on talentacquisition@swin.edu.au.
Applications Close: Sunday October 27th at 11 PM.
Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.
Diversity, Equity and Inclusion
Swinburne University of Technology is dedicated to creating a varied, welcoming, and open learning and work environment that embraces diversity, promotes inclusion, ensures fair access to opportunities, and actively opposes bullying, discrimination, sexual harm, victimisation, and vilification. We appreciate every individual in our community, regardless of ability/disability, age, cultural and ethnic background, sex, sexual orientation, gender identity and expression, and family and relationship status. For further details on our efforts, please explore our Equity & Diversity website.
Disability and Reasonable Adjustments
Swinburne University of Technology actively supports and encourages individuals with disability to apply. We provide reasonable adjustments throughout the recruitment and selection process by ensuring that we cater to the access and participation needs of all candidates.
For a confidential conversation about your accessibility needs or to offer feedback on how we can enhance our recruitment processes to accommodate any adjustments you may require, please contact Swinburne’s Disability Confident Recruitment at DCR@swin.edu.au or call +61 3 9214 3550.
Science in Australia Gender Equity (SAGE) at Swinburne
Swinburne is enhancing gender equity and diversity, with a focus on science, technology, engineering, maths and medicine (STEMM), by participating in the Science in Australia Gender Equity (SAGE) program.
Swinburne University is actively engaged in improving representation and participation of women in STEMM fields, aiming to address ongoing gender inequity. As an inaugural recipient of the Athena SWAN Institutional Bronze Award, we have implemented our original SAGE Action Plan (2019-2021) and continue our commitment through the current SAGE Action Plan (2022-2025), focusing on meaningful actions to foster long-lasting change and advance gender equity and diversity in STEMM.
Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.
For any support please contact talentacquisition@swin.edu.au or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action Plan.
Victoria’s Commitment to Action: Improving international student employment outcomes
As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.
Click here to view the Position Description.
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