Manager, Enterprise Platform Services
Position Number: 0037163
Location: Parkville
Role type: Full-time; Continuing
Department: Business Services
Salary: Senior Manager 1 package
Lead and manage the Enterprise Platform Services team to ensure secure, high-performance IT infrastructure and cloud platforms, driving continuous improvement and operational excellence.
Shape the future of IT infrastructure and cloud services at a leading university, delivering innovative, cost-effective solutions.
Brilliant benefits and a flexible hybrid work environment!
This position is a professional development opportunity for University of Melbourne staff. Only current Continuing, Fixed-Term, and Casual staff are eligible to apply. Eligible staff wishing to apply must update their profile on the application page to indicate they are ‘currently employed by the University of Melbourne’. This will confirm eligibility for positions that are open to internal staff applicants only.
About the Role
The Enterprise Platform Services Manager leads a team within Business Services, overseeing the University's central infrastructure and public cloud platforms. This role ensures the security, availability, and performance of core IT operations while driving continuous improvement and cost-effective services. The Manager also provides strategic advice, represents the University in key forums, and collaborates with peers to align with broader technology strategies.
Your responsibilities will include:
- Lead the continuous improvement of the technical services and solutions within the scope of Enterprise Platform Services, as well as the associated management practices, processes, and systems to enhance efficiency, capacity, and availability, ensuring high levels of client satisfaction.
- Lead and manage the availability, support and maintenance of the core enterprise infrastructure and platforms to ensure they operate as required to meet service requirements and client expectations outlined in the documented service agreements.
- Develop and deliver the operational plans and budgets for platforms and infrastructure including lifecycle renewal and service improvement opportunities in close alignment with Enterprise Architecture.
- Ensure that services and solutions comply with university cybersecurity, compliance, and backup policies, working closely with internal and external teams for effective implementation.
Who we are looking for
The ideal candidate demonstrates strong attention to detail, excellent collaboration, and communication skills, both verbal and written, while showcasing leadership, initiative, and sound decision-making abilities. They are proactive in driving outcomes and effectively guide teams to success.
You will also have:
- A post graduate qualification in a relevant discipline and or equivalent mix of education and relevant experience.
- Demonstrate Business Services values by acting in the best interest of your employer; displaying service excellence by striving to deliver beyond expectations and taking ownership of the delivery; and value working collaboratively, connecting with people, and building relationships in your workplace.
- Significant experience in managing large-scale infrastructure operations with a proven track record of service delivery to meet client expectations, including the use of efficient practices such as automation, infrastructure-as-code, and other modern methodologies to streamline operations and improve performance and scalability.
- Demonstrable achievements in service improvement to clients through implementation of organisational change, development of a client focused culture and establishment of appropriate processes and measures.
For further information regarding responsibilities and requirements please refer to the attached PD.
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your new team – Business Services
Business Services provides a full range of class leading information technology, facilities management, finance, HR and health and safety services to all operating entities of the University.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Join Us!
If you feel this role is right for you, please apply with the following documents:
- Resume
- Cover Letter outlining your interest and experience
Please note that you are not required to respond to the selection criteria in the Position Description.
Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Alex Spezza via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the contact details listed on the Position Description.
Position Description
Advertised: 02 Oct 2024 12:05 AM AUS Eastern Standard Time
Applications close: 16 Oct 2024 11:55 PM AUS Eastern Daylight Time
Apply now
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Work type: Continuing
Campus: Parkville
Category: Non-Academic
COO (Chief Operating Officer) Portfolio: Information Technology (Non-Academic)
Senior Manager: Salary All Senior Manager 1
We acknowledge and pay respect to the Traditional Owners of the lands upon which our campuses are situated.
Read about our commitment to reconciliation.
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