Administration Officer

Administration Officer

Location: St Lucia Campus

Time Type: Full time

Posted On: Posted 5 Days Ago

Job Requisition ID: R-43237

School of Economics

Full-time (100%), fixed-term position through to 8th August 2025

Base Salary: $78,944.40 - $87,750.37 + 17% Superannuation (HEW Level 5)

Based at our St Lucia Campus

About This Opportunity

We are seeking a motivated Student Administration Officer in the School of Economics to provide high quality customer service through the delivery of friendly, helpful, accurate, and informative advice and services to students, professional and academic staff. This position is responsible for completing a diverse range of administrative processing tasks and associated day-to-day problem resolution and maintenance of administrative systems.

Key Responsibilities

• Provide accurate and timely verbal and written advice to academic staff, School administrative staff and students in regard to procedures and related policies for assessment, examinations and results/grades to ensure examination and assessment processes meet a high level of accuracy, consistency and transparency across courses.


• Process student requests and applications regarding assessment including, but not limited to, extension to assessment due dates, deferred mid-semester exam and alternative exam arrangements, requests for assessment re-marks, and respond to general student enquiries in accordance with University and Faculty policies.


• Support course coordinators in the processing and uploading of course grades each semester; finalising outstanding grades from deferred exams and supplementary assessment and submitting requests to amend grades, and calculation of Class of Honours for required programs.


• Liaise between Course Coordinators and Central Examinations to ensure the accurate and timely entry of examination requests (mid-semester and end-of-semester) in the UQ Exams Management System (EMS), matters related to exam scheduling, and any other exam issues arising.


• Provide relevant information and recommendations to decision makers in relation to student matters in accordance with University rules, policies, procedures and relevant legislation.

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave


• 17% superannuation contributions


• 17.5% annual leave loading


• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight


• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family


• UQ Study for Staff


• On campus childcare options


• Cheap parking (from just $5.75 a day)


• Salary packaging options

About You

• An undergraduate degree in a relevant area; or an equivalent combination of experience and/or education/training.


• A sound understanding of administrative processes relevant to student and academic administration, or the ability to rapidly gain such knowledge.


• Demonstrated ability to establish priorities and meet deadlines, with high level of attention to detail in written tasks.


• Ability to exercise initiative and judgment and to work independently and autonomously.


• The ability to work collaboratively and effectively within the team and across other organisational units.


• An empathy with and ability to communicate with students, including those from diverse cultural backgrounds.


• Experience in a tertiary education institution or other large organisation in an area related to student administration would be highly regarded.


• Knowledge of University student computer systems and packages e.g. Microsoft office, SI-net, Business Objects, UniTask, InPlace and the use of CRM systems is desirable.

The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, criminal check, education check, etc.

Work Rights:

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.

Questions?

For more information about this opportunity, please contact Ms Melissa Jelliff (m.jelliff@uq.edu.au). For application queries, please contact talent@uq.edu.au stating the job reference number (below) in the subject line.

Want to Apply?

All applicants must upload the following documents in order for your application to be considered:

• Cover letter summarising how your background aligns to the ‘About You’ section


• Resume

Other Information

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to talent@uq.edu.au for accessibility support or adjustments.

Applications close: Sunday, 13th October 2024 at 11.00pm AEST (R-43237). Interviews have been tentatively scheduled for Monday, 21st October 2024.