Campus Support and Print Services Manager, Information Technology & Digital Services
Full-Time, Ongoing Position
Remuneration: $151,302 to $161,579 p.a. | Includes 17% Superannuation
Based at: Western’s Parramatta South Campus
Unlock your potential with WSU: Benefit from flexible work arrangements, work from home options (up to 2 days per week), development opportunities and more!
About Western Sydney University
Western Sydney University is a modern, forward-thinking, research-led university, located in the heart of Australia’s fastest-growing, economically significant region. The University has 11 campuses in Sydney, as well as campuses in Ho Chi Minh City, Vietnam, and Surabaya, Indonesia, with plans for two campuses in India. With over 200,000 alumni, almost 50,000 students, and approximately 3,500 staff, the University promotes a dynamic, inclusive, and innovative culture focused on research and dedicated to student-centered excellence.
Our Schools teach an array of programs and degrees carefully structured to meet the demands of future industry. The University is ranked in the top 2% of universities worldwide, with over 85% of its assessed research rated at ‘World Standard’ or above. In 2022, 2023, and 2024 the University was placed 1st worldwide and in Australia for its commitment to the United Nations’ Sustainable Development Goals in the Times Higher Education (THE) University Impact Rankings.
Our core values - Boldness, Fairness, Integrity, and Excellence – serve as guiding principles for our organisational culture and influence the work we do. If you are a dedicated and forward-thinking professional seeking a career that can make a meaningful difference, we invite you to discover the abundant opportunities, innovation, and impact that await you at Western Sydney University.
About Information Technology and Digital Services
Information Technology & Digital Services (ITDS) is a key enabling service provider within the University. It is responsible for the strategic deployment and use of information and communication technology services, systems, and infrastructure. The primary role of ITDS is to support the University’s learning, teaching and research activities as well as the business systems and operational units that underpin the University’s core activities.
ITDS operates across all campuses, providing the University’s IT infrastructure, platforms and services, online, telephone- and campus-based support. In addition, it conducts an annual program of strategic projects designed to enhance, replace or introduce new IT infrastructure, platforms and services to promote innovation and support the University’s strategic direction.
About the Opportunity
An exciting opportunity exists within Information Technology and Digital Services for a Campus Support and Print Services Manager to join the team.
The Campus Support and Print Service Manager will plan and manage the delivery of IT and Digital support services at the campus level. This ensures that students and staff within Schools, Institutes, and Units receive an exceptional customer experience and allows them to focus on their core purposes of learning, teaching, and research. The Campus Support and Print Service Manager will oversee a team of staff across various locations and support hours, servicing a comprehensive range of campus-based ICT resources, including computer labs, teaching spaces, audio-visual equipment, office technology, printers, and mobile devices. The Campus Support and Print Service Manager will resolve as many incidents and requests as possible at the first point of contact.
Additionally, the Campus Support and Print Service Manager will manage the customer service and operational aspects of the printer fleet and associated cost recovery system, while also leading strategic initiatives in print services. The Campus Support and Print Service Manager will inspire your team with enthusiasm, promoting and delivering on the IT Strategy using your skills, experience, and available resources.
This role embodies a shared purpose among all leadership and management positions, to inspire the team with enthusiasm, promoting and delivering on the IT Strategy using their skills, experience, and available resources.
This is a full-time, ongoing position based at Western’s Parramatta South Campus, although travel to other campuses of the University may be required. Please review the position description for further information.
Who We’re Looking For
We are seeking a highly qualified professional with tertiary (preferably postgraduate) qualifications or extensive experience in managing IT user support services, ideally using a recognised framework such as ITIL, with practitioner accreditation. A broad understanding of PC hardware and software systems, audio-visual technologies, and IT infrastructure components is essential. The successful candidate will have practical knowledge of frameworks like PRINCE2 and ITIL V3, and the ability to manage user support services proactively.
The successful candidate will have proven leadership in IT services within large, complex organisations, including significant management experience. They should possess excellent communication and customer service skills, along with a commitment to principles of anti-discrimination, staff and student equity, and work health and safety. We are looking for a collaborative, autonomous professional capable of working under pressure and available for evening shifts.
Culture
Western Sydney University highly values equity and inclusiveness. We have a proud history of doing so and consider this an important part of our social and civic responsibilities as a University. We strive to contribute to tackling inequalities and promoting wellbeing within our own institution, the Greater Western Sydney region, nationally and internationally. If you share our passion for creating a more equitable and inclusive world, and if you are ready to contribute to meaningful change, join us in our mission to promote equity, inclusiveness, and wellbeing.
Benefits & Perks
At Western Sydney University, we deeply value our staff and recognise their invaluable contributions that drive our mission and uphold our values. In return for your dedication, we offer:
- Flexible work arrangements & work from home options (up to 2 days per week)
- Professional development opportunities
- Multi-Campus opportunities
- Access to staff benefits – e.g. health and fitness programs such as fitness passport, café and restaurant deals, and many other goods and services
If this sounds like an opportunity for you, we want to hear from you! Apply now ensuring you carefully address each of the selection criteria in your application. Don't miss this chance to work at Western Sydney University, where every day is an opportunity to make a difference!
Remuneration Package: HEW Level 9 $155,690 to $166,265 p.a. (comprising Salary of $131,560 to $140,496 p.a., plus Superannuation and Leave Loading)
Position Enquiries:
Please direct specific enquiries regarding the role to Ellie Trajkovska, Director, User Experience and IT Support via email e.trajkovska@westernsydney.edu.au
Recruitment Enquiries:
Specific enquiries or issues with your application may be directed to the Recruitment Team at recruitmentpartnerships@westernsydney.edu.au
Closing Date:
8:30pm, Sunday 20th October 2024
Working Rights in Australia - Eligibility
Please note: Visa sponsorship is not available for this position. You must provide evidence of your working rights in Australia at time of application.
Please note, only those applications submitted via the WSU online recruitment system will be accepted.
How to Apply:
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Western Sydney University is committed to diversity and social inclusion. Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTIQ, and people of Aboriginal and Torres Strait Islander descent are encouraged.
If you require assistance in using the System, please email recruitmentpartnerships@westernsydney.edu.au or phone the Recruitment Helpline on (02) 9852 5422. Please note, we do not accept applications for roles to the recruitmentpartnerships@westernsydney.edu.au email.
