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Leadership Roles at Deakin HELP
Deakin University
Flexible location offered in Geelong Waterfront or Melbourne Burwood campuses + hybrid work arrangements
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Closing: 02-Jan-2025
Job Summary
Dates
- Opening Date: 03-Dec-2024
- Closing Date: 02-Jan-2025
Location
- Flexible location offered in Geelong Waterfront or Melbourne Burwood campuses + hybrid work arrangements
Salary
- Attractive remuneration offered + 17% Superannuation (pro rata, part time)
Responsibilities
- Champion customer service excellence and be passionate about providing customer-based solutions
- Leverage your understanding of key business drivers to inform innovative strategies and deliver solutions, drawing on diverse perspectives and resources.
- Simplify complex issues into clear, actionable outcomes, while encouraging fresh thinking and continuous review of service delivery to drive excellence.
- Manage and prioritise workloads effectively, establishing and delivering efficiencies to track progress of customer satisfaction and adapt to changing needs.
- Analyse trends to uncover opportunities, solve challenges, and implement impactful solutions while continually evaluating and refining delivery.
- Communicate by example and with positive energy, fostering a culture of inclusion, ethics, and high performance, while coaching and celebrating the achievements of the team.
- Develop, use and refine knowledge banks to ensure there is consistency in issue-resolution, supporting the team with resources and training with a lens for and evolution of continuous improvement.
- Collaborate closely with key stakeholders to align activities with broader organisational goals and ensure effective communication is delivered to all customers.
Requirements
- Passionate about customer service
- Experience in supporting stakeholders
- Ability to promote and support continuous improvement
- Inspiring others to be successful
Benefits
- Access to a variety of leave options including generous parental leave
- Ability to purchase additional leave
- Flexible working arrangements to help manage work-life balance
- Ongoing learning and development opportunities to grow your career
- Inclusive and supportive culture and environment to work in, both online and on campus.
Notes
- For a confidential discussion regarding this role, please contact Jess Wisniewski, Director, Deakin HELP on 03 5227 3596 or via email j.wisniewski@deakin.edu.au
- For a copy of the position descriptions for the available roles, please see the attached PDFs.