Specialist - Lab Support
The University of New South Wales (UNSW Sydney) UNSW Kensington Campus, Sydney, NSW
Dates
- Opening Date: 13-Sep-2024
- Closing Date: 29-Sep-2024
Location
- UNSW Kensington Campus, Sydney, NSW
Salary
- Excellent starting salary $110,073 plus 17% super and leave loading
Responsibilities
- Provide Level 2 and Level 3 support for teaching and research lab technology related incidents and requests.
- Respond to escalated customer requests and update end users on incidents logged within agreed timeframes.
- Manage incident and request management activities in close co-operation with other UNSW IT Support groups.
- Perform a high level of incident and request resolution via remote control methods where possible.
- Take a leading role in application of IT policies, processes, solutions and standards for running UNSW teaching and research lab based technologies.
- Perform higher level and complex desktop management tool administration duties which could include specialist software management, deployment, device and application management via Microsoft SCCM / InTune and deployment / rebuild tasks under Apple Jamf Pro/ Puppet.
- Analyse and resolve escalated incidents involving advanced technical complexity, and escalate to other support teams within IT where necessary.
- Provide a consultative service and requirements gathering approach for customers' technology support requests.
- Provide workplace technology support to all levels of customers including senior and executive managers.
- Provide support for specialist technology equipment in differing lab environments across all faculties and schools (including but not limited to Wet Science labs, Engineering labs, Bio medical labs, hospitals).
- Support specialist research workstation needs where a leveraged solution is not appropriate (e.g: Workstations or Katana).
- Support IT Hub customer service desks as required.
- Contribute to the continued improvement of UNSW IT processes, procedures and practices through identifying and suggesting innovative and improved ways of working.
- Cooperate with all health and safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the health and safety of yourself or others.
Requirements
- Minimum 3 - 5 years of relevant experience in a University (or similar) centralised technology lab support function, coupled with a Diploma and/or certificate level education in IT, or equivalent experience.
- Advanced working knowledge of Windows, Linux or macOS, LAN's, Wireless and TCP/IP networking, PC, mobile device and printer hardware, latest Microsoft Office suite, email clients and Enterprise messaging solutions.
- Advanced working knowledge of the interfaces between commodity technology and equipment used in research and education lab settings.
- Experience with Enterprise wide hardware rollouts and administration is desirable.
- Strong analytical thinking and troubleshooting skills with the ability to develop and document technical solutions.
- Strong customer service approach and experience in mentoring and supporting team members.
- Excellent verbal and written communication skills, with the ability to explain technical terms to a non-technical customer.
- Good interpersonal skills, and ability to build effective relationships with key stakeholder and fellow colleagues with a client focused approach.
- An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
- Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.
Benefits
- Flexible hybrid working
- Additional 3 days of leave over the Christmas Period
- Access to lifelong learning and career development
- Progressive HR practices
- Discounts and entitlements
Notes
- The University reserves the right not to proceed with any appointment.
Clinical and Technical Facilities Assistant
Macquarie University (Sydney, Australia) Wallumattagal Campus, North Ryde
Dates
- Opening Date: 18-Sep-2024
- Closing Date: 29-Sep-2024
Location
- Wallumattagal Campus, North Ryde
Salary
- Salary Package: Base salary HEW Level 4 pro-rata from $76,654 to $82,617 plus 17% superannuation and annual leave loading
Responsibilities
- Liaise with clinical and other teaching staff to prepare equipment, materials, and rooms for clinical and other teaching activities.
- Maintain stock levels of consumables and support events.
- Provide support for bespoke AV systems in select Faculty spaces.
- Perform routine maintenance of specialty clinical equipment such as manikins and part task trainers, escalating identified issues.
- Work outside of standard operating hours as required.
Requirements
- Demonstrated knowledge of clinical simulation equipment.
- Experience operating and maintaining a range of digital audio visual systems.
- Experience troubleshooting technical issues.
- Organisational skills including the ability to prioritise and complete a range of tasks within timeframes.
- Excellent interpersonal and communication skills, including the ability to explain technical concepts in plain English.
- Ability to work both independently and as part of a team.
- Compliance with occupational screening, assessment, and vaccinations in line with Macquarie University health requirements.
Benefits
- Part-time roles with negotiable hours (0.6 FTE to 0.8 FTE).
- 17% superannuation and annual leave loading.
Notes
- Role enquiries can be directed to Dr. Stefanie Leung, Operations Manager via email.
- Applications close on 29 September 2024 at 11:59 PM.
Dates
- Opening Date: 20-Sep-2024
- Closing Date: 06-Oct-2024
Location
- St Lucia Campus
Salary
- Base salary will be in the range $89,861.38 - $96,402.32 + 17% Superannuation (HEW Level 6)
Responsibilities
- Maintenance and support of Faculty Windows infrastructure (including Windows roles) and basic office software to clients and other team members.
- Development, maintenance, and improvement of operating system and software deployment images for both staff and coursework users.
- Participate in the resolution of technical problems reported by clients and team members via the helpdesk.
- Assist in the planning, development, deployment, and review of appropriate monitoring strategies of all role-related mission critical systems, services, and processes.
- Support and maintain some physical hardware, VMware guests (and associated configuration), and Windows operating systems for reliability, redundancy, and continuity in the event of a failure.
- Identify opportunities to improve systems or processes or develop new services or facilities to improve the research, teaching, and learning missions of The University.
- Adopt and promote sound cyber security practices in compliance with UQ’s Cyber Security Policy and according to cyber security procedures and standards developed by the University or Division.
Requirements
- A degree in Computer Science, Information Technology, Software or Computer Systems Engineering, or a closely related discipline with relevant experience; or an equivalent combination of experience and/or education/training.
- Good written and verbal communication skills (able to write clear documentation, standards, and technical guides; liaise effectively with clients), interpersonal skills (working as part of a team), and attention to detail.
- Experience working in a frontline or second-tier general technical support team, or equivalent experience demonstrating troubleshooting and problem resolution skills, astute judgement, and lateral thinking.
- Experience working with Windows Server roles and features on a moderate sized server fleet (i.e., Active Directory, Group Policy, SCCM, WSUS, Remote Desktop Services, Windows Backup, IIS, etc).
- Experience supporting a large Windows client fleet, including building and maintaining master software images or configurations (i.e., for staff desktops and laptops, and coursework computer teaching rooms).
- Skills automating common tasks with Windows scripting languages (e.g., Powershell, VBscript, Batch, Kixtart, or others) to ensure accuracy and throughput.
- Self-motivated and able to work effectively either alone or in a team environment with a demonstrated ability to work under pressure, prioritise tasks, meet deadlines, pay attention to detail and maintain professionalism.
Benefits
- 26 weeks paid parental leave or 26 weeks paid primary caregiver leave
- 17% superannuation contributions
- 17.5% annual leave loading
- Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
- Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
- UQ Study for Staff
- On campus childcare options
- Cheap parking (from just $5.75 a day)
- Salary packaging options
Notes
- The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, criminal check, etc.
- For more information about this opportunity, please contact Mr Jon Marnock via jon@uq.edu.au. For application queries, please contact talent@uq.edu.au stating the job reference number (below) in the subject line.