ServiceNow Developer
Australian Catholic University Blacktown, Australia | North Sydney, Australia | Strathfield, Australia | Brisbane, Australia | Melbourne, Australia
Dates
- Opening Date: Not Available
- Closing Date: 15-Sep-2024
Location
- Blacktown, Australia | North Sydney, Australia | Strathfield, Australia | Brisbane, Australia | Melbourne, Australia
Salary
- Total remuneration valued to $130,436 - $145,816 (pro rata) pa, including salary component $110,220 - $123,227 (pro rata) pa (HEW 8), employer contribution to superannuation and annual leave loading. 17% employer superannuation contributions to eligible continuing and fixed-term staff. Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
Responsibilities
- Designing and developing solutions for the ServiceNow Platform including new catalogue items, forms, workflows and content pages.
- Updating and implementing integrations and configurations, scripting and introducing new functions and features.
- Developing requirements to design, test and implement solutions that deliver efficiencies, resolve business problems and improve processes.
- Triaging incidents, resolving common configuration and maintenance tasks, and providing advice and solutions.
- Working closely with ServiceNow specialists including the Managed Services team and ServiceNow Administrator to ensure the reliability and integrity of the platform.
Requirements
- Experience in ServiceNow development and implementation.
- Strong analytical and communication skills.
- Ability to work collaboratively in a team environment.
- Understanding of IT service management processes and best practices.
- Experience with scripting and integrations within the ServiceNow platform.
Benefits
- Flexible work arrangements.
- Study leave and a variety of leave provisions.
- Salary packaging options available.
- Access to professional development opportunities.
- Supportive work environment with a focus on staff well-being.
Notes
- Candidates must hold Australian work rights to apply for this position.
- For permanent/continuing roles, applicants must have permanent work rights.
- ACU can offer support for candidates that may require adjustments through the recruitment process.
Dates
- Opening Date: Not Available
- Closing Date: 27-Sep-2024
Location
- 177 Kessels Rd, Nathan QLD 4111, Australia
Salary
- HEW 8 Salary - $108,764.25 - $122,356.68 + 17% super. Full package range - $127,254.18 - $143,157.32
Responsibilities
- Investigate business requirements and documents business processes, to support the transition between systems and new ways of working. This includes writing test scripts, supporting testing, undertaking basic defect resolution tasks, and related quality assurance processes.
- Plan and deliver activities within projects including scoping, requirements definition and prioritisation activities, and reviewing business requirements against system functionality.
- Undertake user experience analysis, identifying the roles and objectives of various users and stakeholder groups, defining the required behaviour and performance of the system, products and services to meet their needs, and advising on technical solutions, modules, capabilities, and configuration options.
- Work collaboratively with stakeholders to define required behaviour and performance of the system, product or service in terms of the total user experience, resolving potential conflicts between differing user requirements. Specifies usability and accessibility measures for the required system, products and services.
- Facilitate open communication and discussion between stakeholders, acting as a point of contact in support of program stakeholder engagement strategies and plans.
- Support compliance with relevant legislation and University policies and procedures, including equity and health & safety and exhibit good practice in relation to same.
- Be a leading example of the principles and values embodied in the University’s Code of Conduct, and behave, act and communicate at all times to reflect fairness, ethics and professionalism.
Requirements
- ServiceNow Business Analysis experience and related accreditations highly desirable
- Exception interpersonal skills and the ability to gather and translate business requirements into technical specifications for ServiceNow configurations.
- Experience in writing test scripts, supporting testing, defect resolution and related quality assurance processes and supporting go-live transitions.
- ServiceNow experience is highly regarded.
- Relevant experience or an equivalent combination of relevant experience and/or education/training in Business Analysis.
Benefits
- Wide range of Learning and Development opportunities
- Mix of on campus and work from home options available and a supportive work environment
- Salary packaging options and corporate health discounts
- Generous leave entitlements including paid parental leave and leave loading.
- Support with future learning opportunities through our educational staff assistance scheme
- Opportunities for internal mobility
- Health Safety and Wellbeing initiatives – on campus Gym facilities.
Notes
- This is a full time, fixed term opportunity until 30/6/2025 based at the Griffith University Nathan campus.
- At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.
- Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.
Dates
- missing
Responsibilities
- The ServiceNow Enterprise Service Management Administrator is responsible for the administration, maintenance, development and ongoing evolution of the Enterprise Service Management platform (ServiceNow) to support the continuous improvement of service delivery and innovation.
- Demonstrate personal leadership in their area of expertise and promote delivery on the IT Strategy in the context of the IT Service Charter.
Requirements
- Tertiary (preferably post graduate) qualifications or progress towards post graduate qualifications and/or extensive relevant experience in an appropriate discipline.
- Demonstrated experience working within information technology services in large and complex organisations providing ServiceNow administration and development.
- Strong collaboration and negotiation skills to liaise with various colleagues and teams across the University.
- Sound practical knowledge of relevant best practice frameworks including Software Development Lifecycle and project management methodology.
- Previous experience in ServiceNow workflow automation and configuration of discovery tools, APIs, ServiceNow Workflows, UI Pages, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules, JavaScript, AngularJSA, JSON, and Aax scripting in ServiceNow.
Benefits
- Benefit from flexible work arrangements, salary packaging, 35-hour work week, development opportunities and more.
Notes
- This is an ongoing position based at Hawkesbury Campus, although travel to other campuses of the University may be required. Please review the position description for further information.
Dates
- Opening Date: Not Available
- Closing Date: 16-Jul-2024
Location
- Ballarat, Victoria
Salary
- Total remuneration valued to $95,827 - $103,735 total rem (pro rata) pa, including salary component $80,975 - $87,658 (pro rata) pa (HEW 5), employer contribution to superannuation and annual leave loading. 17% employer superannuation contributions to eligible continuing and fixed-term staff. Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
Responsibilities
- Providing on-campus IT support for staff and students.
- Fulfilling and logging tickets on ServiceNow our service management platform.
- Providing technical assistance for Crestron and other audio visual technology within our teaching spaces and meeting rooms.
Requirements
- Candidates must hold Australian work rights to apply for this position. For permanent/ continuing roles, applicants must have permanent work rights.
Benefits
- 17% employer superannuation contributions to eligible continuing and fixed-term staff.
- Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
- Access to generous benefits which include flexible work, study leave, a variety of leave provisions and salary packaging.
Notes
- Work at our picturesque Ballarat Campus nestled between Lake Wendouree and Main Street, with a cafe, library, and car park on site.
- Work in a friendly and supportive community with excellent work-life balance and opportunities to expand your skills into M365, audio visual, and networking.
- General enquiries can be sent to Jon Morecroft, National Manager, Campus Services, Campus Services at: jon.morecroft@acu.edu.au.
- ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.
Dates
- Opening Date: Not Available
- Closing Date: 20-Aug-2024
Location
- North Sydney, Australia
Salary
- Total remuneration valued to $95,827 - $103,735 (pro rata) pa, including salary component $80,975 - $87,658 (pro rata) pa (HEW 5), employer contribution to superannuation and annual leave loading. 17% employer superannuation contributions to eligible continuing and fixed-term staff. Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
Responsibilities
- Providing on-campus IT support for staff and students.
- Fulfilling and logging tickets on ServiceNow our service management platform.
- Providing technical assistance for Crestron and other audio visual technology within our teaching spaces and meeting rooms.
Requirements
- Candidates must hold Australian work rights to apply for this position.
- For permanent/ continuing roles, applicants must have permanent work rights.
Benefits
- Flexible work arrangements.
- Study leave provisions.
- A variety of leave provisions.
- Salary packaging options.
Notes
- General enquiries can be sent to Jon Morecroft, National Manager, Campus Services at: jon.morecroft@acu.edu.au
- ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.
Dates
- Opening Date: 05-Sep-2024
- Closing Date: 29-Sep-2024
Location
- Canberra, Australia
Salary
- Total remuneration valued to $95,827 - $103,735 total rem (pro rata) pa, including salary component $80,975 - $87,658 (pro rata) pa (HEW 5), employer contribution to superannuation and annual leave loading. 17% employer superannuation contributions to eligible continuing and fixed-term staff. Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
Responsibilities
- Providing on-campus IT support for staff and students.
- Fulfilling and logging tickets on ServiceNow our service management platform.
- Providing technical assistance for Crestron and other audio visual technology within our teaching spaces and meeting rooms.
Requirements
- Candidates must hold Australian work rights to apply for this position.
- For permanent/ continuing roles, applicants must have permanent work rights.
Benefits
- 17% employer superannuation contributions to eligible continuing and fixed-term staff.
- Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
- Access to generous benefits which include flexible work, study leave, a variety of leave provisions and salary packaging.
Notes
- General enquiries can be sent to Jon Morecroft, National Manager, Campus Services at: jon.morecroft@acu.edu.au
- Applications close: 29-SEP-2024 at 11:59pm AUS Eastern Standard Time.
- ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.