Team Leader, Student Support (Financial Aid)
The University of Melbourne Parkville, Victoria, Australia
Dates
- Opening Date: 04-Sep-2024
- Closing Date: 18-Sep-2024
Location
- Parkville, Victoria, Australia
Salary
- UOM 7 – $106,432 – $115,211 p.a. plus 17% super
Responsibilities
- Lead the day-to-day delivery of financial aid services to students, ensuring that the services are effective in delivering the agreed outcomes for students, and are delivered effectively and professionally, in a context where students may be facing considerable personal stresses and challenges.
- Enable the ongoing development and refinement of effective administrative processes, enabling the timely and accurate payment of student grants and short-term and long-term loans.
- Ensure the development and maintenance of effective self-help and resources for students seeking information and guidance to assist students facing common challenges and to develop agency in the resolution of their challenges.
- Actively contribute to innovation and continuous improvement of practices and processes based on analysis and feedback, working collaboratively with stakeholders to inform business improvements.
Requirements
- A tertiary qualification in a relevant discipline or an equivalent combination of relevant experience and education/training.
- Demonstrated adoption of values by acting in the best interest of the University; displaying service excellence by striving to deliver beyond expectations and taking ownership of the delivery; and value working collaboratively, connecting with people and building relationships in your workplace.
- Demonstrated experience in student support services, ideally within financial aid or scholarship services, and developing, delivering and evaluating services against predetermined objectives.
- Demonstrated experience in working with students in an advising context, ideally with experience in a student wellbeing context.
Benefits
- Generous leave provisions
- Salary packaging
- Health and well-being services
- Discounts on graduate courses
Notes
- This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check.
- Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
- In the event of sourcing a suitable candidate, the closing date for applications may be brought forward.
Dates
- Opening Date: 02-Sep-2024
- Closing Date: 16-Sep-2024
Location
- Parkville, Victoria, 3010, Australia
Salary
- UOM 8 – $119,742 - $129,607 p.a. plus 17% super
Responsibilities
- Collaborate closely with the Associate Director, Future Students and Future Students Hub teams on the development of an integrated recruitment and admissions plan for each Division and undertake ongoing review and monitoring against plan.
- Design and deliver graduate recruitment activities aligned to the Divisional Group’s strategic recruitment targets.
- Contribute to undergraduate activities, especially large University wide recruitment events, as required.
- Work with Associate Director, Future Students to ensure access to, and use of, timely market intelligence and data required for the effective management of recruitment and selection for the Division. Provide information and advice gained through in-depth market, discipline and cohort engagement into the broader university graduate market planning process.
Requirements
- A relevant postgraduate qualification with management experience relating to student recruitment, or an equivalent combination of relevant training, education and/or experience.
- Demonstrated leadership and experience in developing and delivering student acquisition plans, aligning organisational strategies and balancing resourcing demands, preferably within a complex environment.
- Previous experience with undertaking student recruitment and/or selection within a tertiary education context.
- Demonstrated commitment and experience in providing a high level of service delivery to students and Divisions alike.
Benefits
- Generous leave provisions
- Salary packaging
- Health and well-being services
- Discounts on graduate courses
Notes
- This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check.
- Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Dates
- Opening Date: 16-Sep-2024
- Closing Date: 30-Sep-2024
Location
- Parkville, Victoria, Australia
Salary
- SM1 salary plus 17% super
Responsibilities
- Participate as a critical and senior team member of the RGCF leadership team and support the development of strategic and operational plans for RGCF’s portfolio in alignment with the research needs of the University.
- Lead the delivery of post-award services, including research contracting and post-award contract management.
- Lead innovative change and process/system improvement within RGCF to support greater client satisfaction and efficiency as well as increasing data accuracy, including development and implementation of new tools and systems.
- Encourage and embed a high performance, service culture as a means of driving improvement by ensuring clear objectives, feedback and the improvement of outcomes through behaviours and practices.
Requirements
- A Postgraduate qualification in a relevant discipline or an equivalent combination of relevant training and/or experience within the industry.
- Extensive experience leading in a complex, service orientated organisation that has a proven track record of effective delivery and client satisfaction. This should include high level experience in assessing risk factors associated with research management.
- Proven capacity to create efficient end to end processes in post-award/Contract to Output areas, informed by analysis and with measurable outputs.
Benefits
- Generous leave provisions
- Salary packaging
- Health and well-being services
- Discounts on graduate courses
Notes
- This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check.
- Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Dates
- Opening Date: 20-Aug-2024
- Closing Date: 02-Sep-2024
Responsibilities
- Build and inspire a culture of integrity, accountability and inclusive practice across Deakin to ensure alignment of all functional and operational business plans to Deakin’s strategic plan.
- Lead with clear direction while enabling devolved problem solving and provide expert leadership and ensure solutions are leading practice and sustainable.
- Create a sustainable climate of service excellence, encourage and support others to see situations from the customer’s perspective and systematically measure customer satisfaction and implement improvement strategies to meet customer needs more effectively.
- Establish long-term partnerships with stakeholders, act as a trusted advisor, change direction in alignment with learnings and offer expert solutions and strategies that best serve the stakeholder’s needs.
- Foster and encourage an environment in which creativity, innovation and diversity of thought are valued and rewarded.
Requirements
- Proven expertise in the management of significant human and material resources.
- Postgraduate qualifications and extensive relevant experience.
- Extensive experience in the development of strategic, operational and business plans and providing strategic advice and support at an executive level.
- Demonstrated high level analytic, problem solving and research skills and the ability to develop strategies, innovative solutions and authoritative reports on documents and policies of a complex nature.
- Demonstrated ability to handle matters with appropriate professional and diplomatic skills.
Benefits
- Access to a variety of leave options including generous parental leave and the ability to purchase additional leave.
- Flexible working arrangements to help manage work-life balance.
- Ongoing learning and development opportunities to grow career.
- An inclusive and supportive culture and environment to work in, both online and on campus.
Notes
- Please submit your updated resume and a short cover letter outlining your skills and experience.
- For a confidential discussion regarding this role, please contact Professor Jeanette Fyffe, Pro Vice-Chancellor, Researcher Development Academy via email.
- For a copy of the position description, please see below: PD-Senior Executive Officer..pdf.
Associate Director, Student Administration
Western Sydney University Western Sydney University, Locked Bag 1797, Penrith, NSW 2751, Australia
Dates
- Opening Date: Not Available
- Closing Date: 18-Sep-2024
Location
- Western Sydney University, Locked Bag 1797, Penrith, NSW 2751, Australia
Salary
- A senior remuneration package applies to this appointment.
Responsibilities
- Define and implement the strategic direction of academic and student administration services.
- Collaborate with the Director and the Curriculum Operations and Administration Manager to ensure superior service delivery across the student lifecycle.
- Oversee student admission, enrolments, credit for prior learning, student fees and finance, results and progression, examinations, timetabling, academic documents, student record case management, and student completions and conferral.
- Lead the development of efficient processes and policies that enhance the student experience.
- Oversee strategic projects, risk management, and workforce planning.
- Drive service improvement initiatives to support the University’s positioning as a student-centric institution.
- Provide expert advice to the Director and Senior Executives on key issues, including risk and compliance.
- Manage resources, budgets, and staff allocation to ensure operational success.
- Lead university-wide initiatives to innovate and improve service delivery.
Requirements
- Postgraduate qualification in a relevant discipline.
- Extensive senior-level experience in a complex organisation.
- Demonstrated ability to lead large teams and manage multifaceted operations during times of change.
- Proven experience in delivering strategic projects and improving service offerings.
- Strong analytical, problem-solving, and decision-making skills.
- Exceptional interpersonal and communication abilities, including negotiation with senior stakeholders.
Benefits
- Opportunity to drive meaningful change and shape the future of student administration services.
- Work cross-functionally to enhance operational effectiveness and contribute to the overall success of Data Integrity, Quality, and Operations.
Notes
- Only applications submitted via the WSU online recruitment system will be accepted.
- You must provide evidence of your unrestricted working rights in Australia at the time of application.
Coordinator AskACU Training and Quality Assurance
Australian Catholic University Melbourne, Australia
Dates
- Opening Date: Not Available
- Closing Date: 27-Sep-2024
Location
- Melbourne, Australia
Salary
- Total remuneration valued to $117,590 - $127,214 (pro rata) pa, including salary component $99,365 - $107,498 (pro rata) pa (HEW 7), employer contribution to superannuation and annual leave loading. 17% employer superannuation contributions to eligible continuing and fixed-term staff. Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
Responsibilities
- Maintain and update internal and external knowledge articles at the Ask ACU contact center.
- Provide strategic support to the provision of service excellence within the AskACU service model.
- Perform ongoing training and support to AskACU staff nationally.
- Conduct quality assurance on staff interactions to ensure the maintenance of a national standard of service.
- Maintain the internal and external knowledge bases to ensure that staff remain up-to-date with information.
- Work closely with the Coordinator, AskACU Contact Centre and Team Leaders on all campuses to ensure quality service delivery.
Requirements
- Candidates must hold Australian work rights to apply for this position.
- For permanent/continuing roles, applicants must have permanent work rights.
Benefits
- 17% employer superannuation contributions to eligible continuing and fixed-term staff.
- Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
- Access to generous benefits including flexible work, study leave, and a variety of leave provisions and salary packaging.
Notes
- General enquiries can be sent to Amy Knurek, National Manager, AskACU Service Operations at: amy.knurek@acu.edu.au
- ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.
Dates
- Opening Date: Not Available
- Closing Date: 09-Sep-2024
Location
- Bebegu Yumba campus, Townsville, QLD, Australia
Salary
- Not Available
Responsibilities
- Provide leadership in the role of Dean, Research.
- Advise the Deputy Vice Chancellor Research on strategic and operational matters related to research.
- Lead the Research Division and support research performance of Colleges and Research Institutes.
- Initiate and strengthen research partner engagement with industry, government, and external organizations.
- Oversee JCU’s research infrastructure, including field stations and central research facilities.
- Grow and sustain a strong research and service delivery culture.
- Ensure effective leadership, governance, management, and operation of research infrastructure units.
Requirements
- High-quality academic track record and scholarly reputation.
- Outstanding communication and influencing skills.
- Experience in leadership of research infrastructure.
- Ability to develop and implement research policies and initiatives.
- Entrepreneurial mindset and ability to establish collaborative partnerships.
- Alignment with the University’s core values of excellence, authenticity, integrity, and respect.
Benefits
- Not Available
Notes
- Interviews will be conducted on Friday 20 September 2024.
- Applications should include a covering letter, a statement addressing key requirements, and a full CV.
- Contact Professor Jenny Seddon for a confidential discussion about the role.
Research Fellow, Public Policy
Australian National University (ANU) Canberra / ACT, ACT, Australia, 2601
Dates
- Opening Date: Not Available
- Closing Date: 01-Oct-2024
Location
- Canberra / ACT, ACT, Australia, 2601
Salary
- $112,916 - $128,026 per annum plus 17% Superannuation
Responsibilities
- Design and deliver major evaluations of policies and programs.
- Work with senior academic staff across the ANU.
- Contribute to the school’s undergraduate and postgraduate teaching program.
- Engage in professional service within ANU and the impact evaluation community.
- Undertake outreach to the broader community.
Requirements
- Expertise in quantitative evaluation methodologies.
- Experience and/or demonstrated interest in working with governments and the not-for-profit sector.
- Demonstrated track record in research excellence, including a record of publication in relevant journals and presses and/or reports for government.
Benefits
- Work in Australia's leading and QS Ranked #8 University for Politics and International Relations.
- Opportunity to develop close working relationships with government and not-for-profit sectors.
Notes
- The successful applicant must have rights to live and work in this country and will be required to undergo a background check during the recruitment process.
- An offer of employment is conditional on satisfactory results.
Dates
- Opening Date: Not Available
- Closing Date: 14-Oct-2024
Location
- 177 Kessels Rd, Nathan QLD 4111, Australia
Salary
- This senior management position offers a competitive salary package, including 17% superannuation and salary packaging options.
Responsibilities
- Play an integral role in the realisation of Griffith's goals as University Librarian.
- Build on the reputation for operational excellence within the Library.
- Contribute to Griffith's priorities and embrace emerging opportunities in the tertiary environment.
- Drive meaningful change within the Library and across the University using creative thinking and strategic leadership skills.
- Develop and sustain strategic partnerships with other elements of the University to ensure library services are known and utilized.
- Lead and promote compliance with relevant legislation and University policies.
Requirements
- Postgraduate degree in library or information science or relevant discipline with library leadership experience.
- Membership of or eligibility for associate membership of the Australian Library and Information Association.
- Highly developed interpersonal and communication skills, including experience in business transformation and change management.
- Deep understanding of people and leadership, with experience in service models and data in the government and education sector.
- Knowledge and experience in contemporary research and scholarly information practices and trends.
- Commitment to evidence-based and data-driven strategic thinking and ability to navigate advances in technology.
- Ability to align business and user expectations to ensure accessible and responsive student-centred services.
Benefits
- Wide range of Learning and Development opportunities.
- Mix of on campus and work from home options available.
- Corporate health discounts.
- Generous leave entitlements including paid parental leave and leave loading.
- Support with future learning opportunities through educational staff assistance scheme.
- Opportunities for internal mobility.
- Health Safety and Wellbeing initiatives including on campus Gym facilities.
Notes
- Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.
- Applicants must have unrestricted working rights for the duration of this contract. Sponsorship is not available for this position.