Data Analytics Specialist - Product & Performance Marketing
The University of New South Wales (UNSW Sydney)
Dates
- Opening Date: 26-Aug-2024
- Closing Date: 09-Sep-2024
Responsibilities
- Investigate data to understand the trends and drivers behind the numbers, collaborating with other analysts and stakeholders to develop broader insights.
- Deliver ongoing product and digital performance analysis, tracking, and reporting for the holistic UNSW product suite.
- Lead and support projects related to business unit strategy including growth and market entry, competitive intelligence, product development, positioning and go-to-market, process improvement, operations, etc.
- Support the design, development, maintenance and optimization of measurement and experimentation frameworks.
- Analyse and interrogate multiple data points across the team to find answers to specific questions, ensuring consistency across all reporting.
- Use sophisticated tools, such as Power BI and Adobe Analytics dashboards, to provide measurement solutions based on data.
- Build dashboards, data visualisations and reports assessing the performance of digital campaigns.
- Produce data and reporting, sharing insights from data sets and identifying trends and patterns.
- Support the quantitative design of business rules to implement workflows that enable automated lead management.
Requirements
- Relevant tertiary qualification with relevant experience in marketing and/or data analysis, or equivalent knowledge.
- Demonstrable data analytics skills with proficiency in handling complex data sets and analytical methods.
- Experience with analytics tools, particularly Adobe Analytics is highly regarded.
- Experience with Excel, Python, SQL programming language and/or data visualisation tools such as Power BI.
- Ability to work in a fast-paced environment with well-honed interpersonal skills to interact with senior stakeholders.
- Outstanding communication skills, able to present technical information simply.
- Robust commercial acumen, able to identify issues or opportunities and proactively create solutions.
- Creative problem solving with innovative and unconventional solutions.
Benefits
- Flexible working
- Additional 3 days of leave over the Christmas period
- Access to lifelong learning and career development
- Progressive HR practices
- Discounts and entitlements
Notes
- To apply, submit your CV, Cover Letter and responses to the selection criteria via the ‘Apply Now’ button.
- A copy of the Position Description can be found on JOBS@UNSW.
- Applications cannot be accepted if sent directly to the contact listed.
Dates
- Opening Date: 26-Aug-2024
- Closing Date: 08-Sep-2024
Responsibilities
- Communicate with confidence using examples and the most appropriate influencing technique for a given situation to increase understanding and support
- Develop and implement practical, accessible solutions based on stakeholder needs
- Build new and productive relationships with a diverse range of potential students, stakeholders or key and influential individuals both inside and outside the University
- Seek feedback from clients regarding their satisfaction and perspective with products or services received, respond to feedback with openness and transparency and seek to identify ways to better service the customer
- Provide ethical advice to clients that address underlying issues, promoting value-adding insights and recommendations, including but not limited to providing high-level advice, support and training to all users of the University’s SMS on systems functions.
Requirements
- A Degree with subsequent relevant experience; or an equivalent combination of relevant experience and/or education/training
- Extensive working experience with corporate relational databases, including tools such as SQL Developer and Cognos as well as General User Interface tools and systems.
- Experience in the support of complex corporate computing systems.
- Working knowledge of applications such as ServiceNow, GIT, HTML5.
Benefits
- Access to a variety of leave options including generous parental leave and the ability to purchase additional leave
- Flexible working arrangements to help manage work-life balance
- Ongoing learning and development opportunities to grow your career
- An inclusive and supportive culture and environment to work in, both online and on campus.
Notes
- For a confidential discussion regarding this role, please contact Shibu Babu (Coordinator, Senior Business Application Support) at shibu.babu@deakin.edu.au
- For a copy of the position description, please see below: Analyst SMS PD 2024.pdf
Dates
- Opening Date: 26-Aug-2024
- Closing Date: 09-Sep-2024
Location
- Flexible
Salary
- HEW 7 $101,858 - $112,156 + 17% Superannuation
Responsibilities
- Utilise systems knowledge and experience to support applications and provide sound technical advice to management.
- Assist with corporate application upgrade tasks such as verifying and logging issues raised during the upgrade.
- Contribute to optimal operation of the team by developing strategy to assist in streamlining technical processes.
- Produce high quality technical specification documents highlighting solutions or providing guiding principles and standards for the team.
- Act as second level support after initial analysis from SMS helpdesk utilising high level technical skills and knowledge.
- Lead major system implementation, support and changes utilising good knowledge of IT, software development life cycle and project management methodologies.
- Advise on areas of best practice when writing SQL reports and maintain and change student facing portals.
- Design, maintain, debug or troubleshoot ‘complex’ problems in the corporate application.
Requirements
- A Degree with at least 4 years subsequent relevant experience; or
- Extensive experience and management expertise in technical or administrative fields; or
- An equivalent combination of relevant experience and/or education/training.
- Demonstrated analytical and creative thinking skills with a proven ability to evaluate service delivery.
- Demonstrated commitment to customer satisfaction, quality assurance and continuous quality improvement in all services.
- Extensive working knowledge of Oracle Relational Databases including query tools such as SQL Developer.
- Good working knowledge of the Software Development Lifecycle including source code and the Agile framework.
- Sound working knowledge of web scripting languages such as PHP, CSS, HTML5, JScript and Bootstrap Framework.
Benefits
- Access to a variety of leave options including generous parental leave.
- Ability to purchase additional leave.
- Flexible working arrangements to help manage work-life balance.
- Ongoing learning and development opportunities to grow your career.
- Inclusive and supportive culture and environment.
Notes
- For a confidential discussion regarding this role, please contact Shibu Babu (Coordinator, Senior Business Application Support) at shibu.babu@deakin.edu.au.
- For a copy of the position description, please see below: Senior Analyst SMS PD 2024.pdf.
Sitecore Fullstack Developer
Australian Catholic University North Sydney, Australia | Melbourne, Australia
Dates
- Opening Date: Not Available
- Closing Date: 14-Jul-2024
Location
- North Sydney, Australia | Melbourne, Australia
Salary
- Total remuneration valued to $130,436 - $145,816 total rem (pro rata) pa, including salary component $110,220 - $123,227 (pro rata) pa (HEW 8), employer contribution to superannuation and annual leave loading. 17% employer superannuation contributions to eligible continuing and fixed-term staff. Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
Responsibilities
- Provide high level senior expertise in developing and supporting ACU's Sitecore Platform.
- Analyse, document, and develop the technical aspects of ACU's Marketing and External Relations (MERs) customer business and data requirements.
- Work with stakeholders, end users, project team members and suppliers to develop or recommend software solutions appropriate to their needs.
- Advise and consult with business system owners and the broader IT Directorate to ensure the products and enhancements meet maximum benefits and returns in accordance with established University standards and industry best practices.
- Provide broad oversight and technical capability spanning across the core Sitecore platform for ACU.
- Work directly with other members of the Application and Integration Services team and various IT and business stakeholders to deliver project outcomes.
- Identify potential opportunities for performance, security and overall optimisation improvement (including deployment and maintenance automation).
- Assist in incident, problem, configuration, change management and serve as an escalation point in support.
Requirements
- 6+ years experience developing applications on the Sitecore Platform (10 and above preferred).
- Proven experience with current web and development related technologies, frameworks and methodologies (e.g. MVC technology, SSL, .NET, PHP, HTML5, CSS, JavaScript (and other frameworks React, Angular)).
- Experience in end-to-end solution delivery from requirements discovery, through to support hand-over.
- Demonstrated experience developing solutions using Microsoft .Net technology, particularly C# and ASP.Net with MS SQL Database Server, MS Microsoft Reporting, Integration Services and interoperable RESTful APIs.
Benefits
- 17% employer superannuation contributions to eligible continuing and fixed-term staff.
- Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
- Access to generous benefits which include flexible work, study leave, a variety of leave provisions and salary packaging.
Notes
- Candidates must hold Australian work rights to apply for this position. For permanent/ continuing roles, applicants must have permanent work rights.
- ACU can offer support for candidates that may require adjustments through the recruitment process.
Dates
- Opening Date: Not Available
- Closing Date: 30-JUL-2024
Location
- Melbourne, North Sydney, Brisbane
Salary
- Total remuneration valued to $130,436 - $145,816 total rem (pro rata) pa, including salary component $110,220 - $123,227 (pro rata) pa (HEW 8), employer contribution to superannuation and annual leave loading. 17% employer superannuation contributions to eligible continuing and fixed-term staff. Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
Responsibilities
- Analyzing, documenting, and developing technical aspects of customer business and data requirements
- Working with stakeholders, end users, project team members, and suppliers to develop or recommend software solutions
- Ensuring products adhere to university architecture, frameworks, policies, and standards
- Advising and consulting with business system owners and the IT Directorate on enhancing software solutions
- Maintaining and supporting a portfolio of application services throughout their lifecycle
Requirements
- Degree in IT or related discipline and relevant Microsoft and Cloud certifications
- Hands-on full stack development capabilities with expert understanding of backend, frontend, systems, and data domains
- Extensive experience with CRM Dynamics 365, Power Platform, Power Apps, Power Automate, and Power BI
- Experience in CI/CD build automation and monitoring tools (e.g. Git, Azure DevOps, Dataverse, New Relic, Jira, and Confluence)
- Strong development experience with CRM Plugins, C#, JavaScript, HTML/CSS, React, Node, SQL, and ASP .NET
- Experience in end-to-end solution delivery from requirements discovery to support hand-over
- Experience in architecting, developing, and testing scalable and flexible solutions
- Demonstrated high-level interpersonal and communication skills with experience in engaging and collaborating with stakeholders and clients
Benefits
- Flexible work arrangements
- Study leave
- Variety of leave provisions
- Salary packaging
Notes
- Candidates must hold Australian work rights to apply for this position
- ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website
Dates
- Opening Date: 03-Sep-2024
- Closing Date: 22-Sep-2024
Location
- Hobart, Tasmania
Salary
- Total remuneration package of up to $126,637 comprising base salary within the range of $98,473 to $108,237 plus 17% superannuation.
Responsibilities
- Work with and provide expert advice to researchers across IMAS and partner organisations, ensuring the adoption of best data management practice, including adherence to FAIR principles and compliance with the Australian Code for Responsible Conduct of Research.
- Provide training and education to researchers regarding data management best practice, and relevant policies and procedures.
- Work closely with relevant IT and data management staff from the University and partner organisations to ensure operational availability of complex IT hardware and software infrastructure.
- Support external users and stakeholders in accessing data published at IMAS.
- Provide support to relevant computer and data committees.
- Develop data visualisation tools, where possible based on existing infrastructure and data platforms.
- Provide expertise in managing and manipulating research datasets and in online SQL databases.
- Represent IMAS at relevant national and international meetings and travel to national data centres as necessary.
Requirements
- A tertiary qualification in a relevant field or an equivalent combination of relevant work experience and/or education training.
- An advanced understanding of best practice in data management including the FAIR data principles and management of sensitive data.
- Extensive experience in supporting and administering IT infrastructure and applications, preferably in a marine research facility.
- Extensive knowledge and experience working with large datasets and associated storage environments including SQL databases.
- Demonstrated experience and understanding of web applications, their design, development, and deployment.
Benefits
- Not Available
Notes
- To be eligible for this position, you are required to have Australian citizenship, permanent residence or a current valid visa that allows you to fulfil the requirements of this role.
Dates
- Opening Date: 21-Sep-2024
- Closing Date: 22-Sep-2024
Location
- Ballarat, Victoria
Salary
- HEW 7 - $97,371 p.a. plus up to 17% superannuation
Responsibilities
- Provide high quality business intelligence to support data-driven decision making throughout the University.
- Design, develop and maintain strategic analytics assets.
- Develop an advanced understanding of key data and analytics assets in the University’s data estate, providing advice to inform strategic decision making.
- Undertake advanced analysis of institutional and external data.
- Engage with business and technical stakeholders to capture requirements, validate methodologies and successfully translate business requirements.
Requirements
- Demonstrated experience with complex data sets, technical proficiency using BI tools (e.g. MS Power BI, SQL, Excel, RStudio) and proven design skills.
- Proven ability to build strong and collaborative partnerships.
- Understanding of data governance, data privacy, ethics and security matters.
Benefits
- Full-time, continuing appointments with part-time considered.
- Ranked number one university in Australia for First Generation Student Enrolments.
- Commitment to responding to every applicant through The Circle Back Initiative program.
Notes
- Applicants are required to submit a resume and a suitability statement not to exceed two-pages.
- If experiencing technical difficulties with the application, contact the Recruitment team.
Dates
- Opening Date: 21-Sep-2023
- Closing Date: 22-Sep-2024
Location
- Toowong
Salary
- Base salary will be in the range $98,582 - $107,349 + 17% Superannuation (HEW Level 7)
Responsibilities
- Leading the development and management of the interactive data dashboard for Health Services and stakeholders.
- Developing reports and dashboards based on available data from core systems and identifying opportunities for automation.
- Contributing to development of analytic outputs from the ATLAS data infrastructure.
- Contributing to the maintenance and improvement of the ATLAS data pipeline.
- Documenting code and contributing to data dictionaries, codebooks and other administrative documentation.
- Occasional travel interstate and intrastate may be required.
Requirements
- A degree in Computer Science, Information Technology, Health Information Management, or a relevant scientific discipline, with at least four (4) years subsequent relevant experience; or an equivalent combination of relevant experience and education/ training.
- Demonstrated experience in data analytics and visualisation using Python, SQL, R, and Django.
- Demonstrated experience and confidence in web development tools and frameworks, including (not limited to) Django, JavaScript, and Dockers.
- Demonstrated high level organisational ability and initiative including evidence of being effective in work planning, research and prioritising to meet deadlines, often with competing demands in a complex team environment.
- Demonstrated high level communication skills and the ability to communicate effectively with a range of audiences.
- The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia.
Benefits
- 26 weeks paid parental leave or 14 weeks paid primary caregiver leave
- 17% superannuation contributions
- 17.5% annual leave loading
- Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
- UQ Study for Staff
- Salary packaging options
Notes
- Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply.
- You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.
Dates
- Opening Date: 02-Sep-2024
- Closing Date: 28-Sep-2024
Location
- Melbourne CBD, Australia
Salary
- Not Available
Responsibilities
- Work closely with business and technical stakeholders to define the scope of testing.
- Identify test scenarios and opportunities for automation.
- Develop and execute functional test cases.
- Manage defect triage processes.
- Provide consultative advice to stakeholders as required.
- Support Project Managers, Scrum Masters, and wider Project Team members in project tasks related to testing activities.
- Contribute to the QA Practice and share knowledge with other QA Analysts.
Requirements
- Demonstrated experience with global digital transformation programs.
- Experience with software testing as part of IT development, implementation of applications or infrastructure projects.
- Solid knowledge and experience in the use of Testing tools and product suites, including Jira and Test management software.
- Good knowledge of API Testing and API Testing tools such as ReadyAPI, Postman, JMeter.
- Understanding and ability to create automated test cases using automation tools like Selenium.
- Good knowledge of SQL and Data Warehousing with the ability to write complex SQL queries.
- Proven ability to adapt to changing priorities and work effectively on multiple projects.
- Tertiary qualified, with a degree in Information Technology related fields with at least 8 years of relevant experience.
Benefits
- Access to a range of benefits including travel and fitness programs.
Notes
- RMIT is an equal opportunity employer committed to being a child safe organisation.
- Applications are encouraged from all sectors of the community, including Aboriginal and/or Torres Strait Islander community.
Dates
- Opening Date: Not Available
- Closing Date: 08-Oct-2024
Location
- 553 St Kilda Road, Melbourne
Salary
- $103,178 - $113,167 pa HEW Level 07 (plus 17% employer superannuation)
Responsibilities
- Manage large, complex datasets, ensuring accuracy and integrity.
- Extract, transform, and link data across various platforms.
- Provide expert data-driven insights and recommendations to senior management.
- Develop and deliver reports and presentations addressing complex challenges.
- Drive the creation of new methodologies and frameworks that align with university policies.
Requirements
- Degree in statistics, mathematics, public health or a related field.
- Extensive experience in technical data management.
- Proficiency in Stata, SQL, R, and relational databases.
- Strong understanding of public health principles.
- Experience with complex data linkage.
Benefits
- Flexible and hybrid working arrangements.
- Support for parents and personal commitments.
- Inclusive and respectful workplace culture.
Notes
- Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role.
- Enquiries can be directed to Dr Jocasta Ball, Senior Research Fellow.
Dates
- Opening Date: 12-Sep-2024
- Closing Date: 29-Sep-2024
Location
- Adelaide, South Australia, 5005 Australia
Salary
- HEO7 $98,343 - $109,989 salary scale per annum plus an employer contribution of 17% superannuation.
Responsibilities
- Provide high quality services to key stakeholders across the university.
- Drive good technology practices in software development.
- Apply extensive general experience in software development practice to the platforms of supported products in the team.
- Focus on continuous improvement in development practice for themselves and quality assurance of junior members of the team.
Requirements
- Demonstrated experience with web development using a framework such as Ruby on Rails / Symfony / Drupal.
- Demonstrated experience developing using Object Oriented design, Service Oriented Architecture and API design is highly regarded.
- Demonstrated experience with integrating systems through APIs is highly desirable.
- Demonstrated experience analysing existing application processes and designing and implementing improvements.
- Demonstrated experience with relational data modelling and SQL is highly desirable.
- Experience with JavaScript and frontend development desirable.
Benefits
- Salary packaging.
- Flexible work arrangements.
- High-quality professional development programs and activities.
- On-campus health clinic, gym and other fitness facilities.
Notes
- The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.
- For a confidential discussion regarding this position, contact Michael Priest, Manager, ITDS Digital Platforms.
Dates
- Opening Date: 12-Sep-2024
- Closing Date: 26-Sep-2024
Location
- Crawley, Perth
Salary
- Base salary range: $112,114 – $122,544 plus 17% superannuation.
Responsibilities
- Create and implement a comprehensive program to improve employee and payroll master data.
- Collaborate with data and analytics experts to enhance functionality in payment and assurance models.
- Ensure data accuracy, security, and integrity while addressing technical issues and supporting data infrastructure needs.
Requirements
- A relevant tertiary qualification or equivalent experience in managing and improving master data, particularly in employee and payroll domains.
- Strong technical skills in SQL and big data technologies for data extraction, transformation, and loading.
- Experience working with data experts to enhance models and resolve data-related technical issues.
- Knowledge of cybersecurity and governance practices to ensure data security (e.g., Essential Eight).
- Excellent communication skills, with the ability to engage stakeholders and provide clear documentation.
Benefits
- Flexible working options considered.
- 26 weeks paid parental leave after one year and 36 weeks after five years continuous service, regardless of gender.
- 4 weeks annual leave with the option to purchase more.
- 13 weeks long service leave after seven years.
- Salary packaging options.
- 17% superannuation, with the option to reduce to the minimum super guarantee.
- 25% off UWA full fee courses, discounted health insurance, and convenient on-campus childcare options.
- Incremental progression based on 12 months continuous service.
Notes
- This position is only open to applicants with relevant rights to work in Australia.
Dates
- Opening Date: 17-Sep-2024
- Closing Date: 24-Sep-2024
Location
- Flexible, Australia
Salary
- HEW 7 $101,858 - $112,156 + 17% Superannuation
Responsibilities
- Utilise systems knowledge and experience to support applications and provide sound technical advice to management.
- Assist with corporate application upgrade tasks such as verifying and logging issues raised during the upgrade.
- Contribute to optimal operation of the team by developing strategy to assist in streamlining technical processes and adopting new technology.
- Produce high quality technical specification documents highlighting solutions or providing guiding principles and standards for the team.
- Act as second level support after initial analysis from SMS helpdesk.
- Lead major system implementation, support and changes utilising good knowledge of IT, software development life cycle and project management methodologies (including Agile).
- Advise on areas of best practice when writing SQL reports and maintain and change student facing portals such as Applicant Portal and StudentConnect.
- Design, maintain, debug or troubleshoot ‘complex’ problems in the corporate application.
Requirements
- A Degree with at least 4 years subsequent relevant experience; or extensive experience and management expertise in technical or administrative fields; or an equivalent combination of relevant experience and/or education/training.
- Demonstrated analytical and creative thinking skills with a proven ability to evaluate service delivery, understand principles of change management and institute change.
- Demonstrated commitment to customer satisfaction, quality assurance and continuous quality improvement in all services.
- Extensive working knowledge of Oracle Relational Databases including query tools such as SQL Developer.
- Good working knowledge of the Software Development Lifecycle including source code and the Agile framework.
- Sound working knowledge of web scripting languages such as PHP, CSS, HTML5, JScript and Bootstrap Framework, incident logging tools such as Service Now, and work tracking tools such as Jira.
Benefits
- Access to a variety of leave options including generous parental leave and the ability to purchase additional leave.
- Flexible working arrangements to help manage work-life balance.
- Ongoing learning and development opportunities to grow your career.
- An inclusive and supportive culture and environment to work in, both online and on campus.
Notes
- For a confidential discussion regarding this role, please contact Shibu Babu (Coordinator, Senior Business Application Support) at shibu.babu@deakin.edu.au.
Development Engineer - Reliability, Middleware & Integration
Griffith University 170 Kessels Rd, Nathan QLD 4111, Australia
Dates
- Opening Date: Not Available
- Closing Date: 20-Sep-2024
Location
- 170 Kessels Rd, Nathan QLD 4111, Australia
Salary
- HEW 7 Salary - $96,669.80 - $104,731.27 + 17% super. Full package range - $113,103.66 - $122,535.58
Responsibilities
- Undertake the full range of activities associated with the analysis, development and support of the existing and new Griffith’s Integration Solutions.
- Undertake the investigation and resolution of issues and problems associated with Griffith’s Integration Solutions.
- Manage the relationship with system owners and liaise with clients to determine requirements and priorities.
- Produce system documentation as required.
- Implement and support integrations with on-prem systems or third-party solutions.
- Collaborate with technical teams to develop system integration solutions.
- Define and configure integration builds.
- Design and report integration build tests.
- Document system integration components.
- Recommend and implement process and tool improvements.
- Document business data requirements, definitions, models, source systems, and data flows.
- Provide data identification, profiling, and analysis services.
- Maintain data management tasks to ensure integrity and semantic consistency of corporate reporting products.
Requirements
- SQL skills and comfort with database operations.
- Experience with Oracle & MSSQL.
- Experience in Agile methodologies for project delivery and solution development.
- Familiarity with master data management and data quality tools.
- Understanding of Service Oriented Architecture, Microservices, APIs, ETL tools, and PeopleSoft ERP systems.
- Skills with Microsoft Azure Integration Platform particularly around building Logic and function apps.
- Unrestricted Australian work rights.
Benefits
- Wide range of Learning and Development opportunities
- Mix of on campus and work from home options available and a supportive work environment
- Salary packaging options and corporate health discounts
- Generous leave entitlements including paid parental leave and leave loading
- Support with future learning opportunities through our educational staff assistance scheme
- Opportunities for internal mobility
- Health Safety and Wellbeing initiatives – on campus Gym facilities
Notes
- The successful applicant may be subject to a criminal history check.
- Sponsorship will not be available for this position.
Data Warehouse Developer
Charles Sturt University Bathurst (other campus locations and remote working conditions may be considered)
Dates
- Opening Date: 19-Sep-2024
- Closing Date: 03-Oct-2024
Location
- Bathurst (other campus locations and remote working conditions may be considered)
Salary
- Level 7 - $98,476 to $107,591 pa (plus 17% superannuation)
Responsibilities
- Development, design and maintenance of data structures for the enterprise data warehouse and analytics solutions.
- Collaborate with analysts, stakeholders, and the wider CSU community to ensure accuracy and efficiency of analytics solutions.
- Support strategic decision making and analysis across the institution.
Requirements
- A degree in an information technology (IT) or related field, or equivalent relevant experience.
- Strong analytical and problem-solving skills.
- Proven ability to plan and prioritise strategies for optimal outcomes.
- Extensive experience delivering high quality enterprise data and analytics solutions.
- Advanced database skills with proficiency in SQL, ETL processes, and a keen desire to learn more. Experience with Azure data solutions is a bonus.
Benefits
- Work life balance (including a hybrid work model)
- Professional development opportunities
- Generous leave options
- Enjoy salary packaging and sacrifice options
- Discounted goods and services through corporate partners.
Notes
- This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.
- For further information, contact Simon Eriksson | Manager, Enterprise Data Warehouse | seriksson@csu.edu.au | 02 6338 4336.
Dates
- Opening Date: 25-Sep-2024
- Closing Date: 16-Oct-2024
Location
- Ho Chi Minh City
Salary
- Competitive VND salary starting from VND25,500,000 depending on proven track record in meeting all the key selection criteria.
Responsibilities
- Prepare various periodic reports on service demand (enquiries and appointments), customer experience (customer satisfaction rates, service level agreement, feedback about services,…) and individual service volume and quality.
- Allocate 'unassigned' online enquiries to ensure they are assigned and actioned in a timely manner.
- Act as the subject matter expert for all digital service platforms and provide training to new staff. Develop and update system user guides. Coordinate system access grant and termination to ensure compliance.
- Identify and promote good practices to develop alignment and adoption of smarter ways of working across the unit.
- Diagnose and coordinate with the Service Quality and IT Services team, RMIT Australia on issues relating to service platforms.
- Work closely with the Student Connect and Family Connect teams to continuously update relevant internal and public information channels including the Digital Toolkit, website and digital signages.
- Actively support the implementation of new service platforms (if any) and the changes to current service platforms.
- Coordinate and actively participate in relevant User Acceptance Tests.
- Support the identification of opportunities for process improvement and platform enhancement to improve service quality.
- Actively contribute to a positive culture and team environment via team discussion, project contributions and feedback.
- Perform other tasks as assigned by the Quality Assurance Coordinator.
Requirements
- A bachelor's degree in a relevant discipline.
- Work experience in a systems and improvement-oriented service environment, preferably in an educational environment.
- Familiarity with data collection, analytics and reporting tools including SQL, Power BI and Microsoft Excel desired.
- Demonstrated issue resolution skills, Ability to source relevant additional information.
- Demonstrated strong commitment to innovation and quality.
- Proficiency in professional English; Ability to convey complex information, ideas and concepts clearly and efficiently to a variety of different audiences.
- Ability to build and maintain effective relationships in a culturally diverse environment utilising strong interpersonal communications skills;
- Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence – Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility).
Benefits
- Private medical insurance
- Generous annual leave, career leave and public holidays (Christmas and Tet Holidays)
- Professional development and career advancement
- Access to state-of-the-art facilities and resources
- A vibrant and diverse campus life and more!
Notes
- English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 6.0 or equivalent, as outlined in the RMIT Recruitment, Selection and Onboarding Guidelines.