Help desk Jobs at Australian Universities

Officer, Deakin HELP

Deakin University Flexible location offered in Geelong Waterfront or Melbourne Burwood campuses + hybrid work arrangements Similar Jobs

Closing: 12-Jan-2025

Dates

Location

Flexible location offered in Geelong Waterfront or Melbourne Burwood campuses + hybrid work arrangements

Salary

Responsibilities

Provide exceptional customer service by promptly answering phone calls and other inquiries, ensuring that all individuals receive the help they need in a timely and professional manner.
Assist in maintaining and updating the knowledge bank to support the resolution of Tier 1 enquiries, ensuring information is current and accurate.
Create practical, simple and accessible solutions to problems after considering multiple perspectives.
Adopt new ideas and approaches and learn from various points of view and confirm understanding.
Collect and analyse information and data from a variety of appropriate sources to solve work problems.
Deliver effective and efficient outcomes and outputs against team and operational work plans.

Requirements

Completion of a Degree without subsequent relevant work experience; or
Completion of an Associate Diploma and at least two years subsequent relevant work experience; or
Completion of a Post-Trades Certificate or Advanced Certificate and extensive relevant experience as a Technician; or
An equivalent combination of relevant experience and/or education/training.
Experience in a customer service or support role, with a proven ability to handle a range of enquiries effectively through various communication channels.
Understanding of escalation procedures and the ability to identify when issues need to be escalated to higher levels of support.

Benefits

Access to a variety of leave options including generous parental leave and the ability to purchase additional leave.
Flexible working arrangements to help manage work-life balance.
Ongoing learning and development opportunities to grow your career.
An inclusive and supportive culture and environment to work in, both online and on campus.

Notes