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Case Manager, Complaints Resolution Unit
Western Sydney University
Western Sydney University, Locked Bag 1797, Penrith, NSW 2751
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Closing: 19-Sep-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 19-Sep-2024
Location
- Western Sydney University, Locked Bag 1797, Penrith, NSW 2751
Salary
- HEW Level 8 - $130,740 to $145,135 p.a. (comprising base salary of $110,477 to $122,641 p.a., plus 17% Superannuation and Leave Loading)
Responsibilities
- Assessing complaints across a wide spectrum, including administrative issues, behavioural conduct matters, discrimination, sexual offences, and whistleblower reports.
- Conducting investigations into complaints and making decisions on the best way to resolve each case.
- Identifying patterns and opportunities for improvement across the University based on complaint insights and recommendations.
- Building strong relationships with various stakeholders to ensure a consistent, fair, and collaborative approach to complaint resolution.
Requirements
- Extensive experience in managing complaints, especially complex or sensitive ones.
- Excellent communication skills to support individuals through challenging situations while maintaining professionalism.
- A deep sense of empathy and commitment to integrity and confidentiality.
Benefits
- Part of a team that values integrity, accountability, and continuous improvement.
- Opportunity to make a meaningful contribution to the University’s commitment to fairness and support for all.
Notes
- Position enquiries can be directed to Edith Taylor or Kerry Cameron-Pratt via email.
- This position is for internal applicants only, employed by Western Sydney University.