Deakin UniversityGeelong - City, Geelong - Waurn Ponds, AustraliaSimilar Jobs
Closing: 20-Oct-2024
Expired
Job Summary
Dates
Opening Date: 14-Oct-2024
Closing Date: 20-Oct-2024
Location
Geelong - City, Geelong - Waurn Ponds, Australia
Salary
HEW 5 $80,199 - $89,950 + 17% Superannuation (pro rata, part time)
Responsibilities
Deliver effective and efficient outcomes and outputs against team and operational work plans utilising multiple clinical and data management software systems simultaneously.
Take personal responsibility and show initiative to meeting goals and objectives contributing to an inclusive team environment and welcoming environment for students and staff accessing services.
Consult with available sources to gather relevant information and seek the expertise and advice of other people as appropriate ensuring relevant referrals to various Health and Wellbeing services as per existing guidelines.
Recognise the importance of teamwork and of effective communication amongst team members and build rapport within immediate team in ways that are respectful and inclusive of others.
Clarify expectations and respond promptly to client requests, queries or complaints to ensure client needs are met to agreed standards and timelines and escalating to appropriate staff as required.
Build productive relationships with a diverse range of existing stakeholders and actively seek to maintain positive relationships.
Requirements
Medical reception experience
Experience in a customer service environment in a large organisation
Knowledge of medical terminology and medical software packages. Best Practice desired
Current CPR certificate
This role requires the incumbent to apply for and maintain a Working With Children Check (refer to Deakin’s Recruitment Procedure for further details)
Benefits
Access to a variety of leave options including generous parental leave and the ability to purchase additional leave
Flexible working arrangements to help manage work-life balance
Ongoing learning and development opportunities to grow your career
An inclusive and supportive culture and environment to work in, both online and on campus.
Notes
Due to privacy concerns, active Deakin students will not be considered on this occasion.
Australian National University (ANU)Canberra / ACT, ACT, Australia, 2601Similar Jobs
Closing: 10-Nov-2024
Job Summary
Dates
Opening Date: Not Available
Closing Date: 10-Nov-2024
Location
Canberra / ACT, ACT, Australia, 2601
Salary
Competitive salary package plus 17% superannuation
Responsibilities
Lead the delivery of high-quality client services to students, academic and research staff
Contribute to planning for the future library
Be part of a supportive and collaborative team environment
Lead, manage and mentor highly productive teams that provide client facing services that support teaching and research activities at the ANU
Provide leadership, cultivating a positive collaborative culture that will support and enhance the client experience
Develop and maintain collaborative working relationships with colleagues across the University
Requirements
Strong planning skills
High level interpersonal skills
Excellent communication skills
Benefits
Competitive salary package
17% superannuation
Supportive and collaborative team environment
Notes
The successful candidate must have rights to live and work in this country and will be required to undergo a background check during the recruitment process. An offer of employment is conditional on satisfactory results.
Western Sydney UniversityHawkesbury CampusSimilar Jobs
Closing: 21-Jun-2024
Expired
Job Summary
Dates
missing
Responsibilities
The ServiceNow Enterprise Service Management Administrator is responsible for the administration, maintenance, development and ongoing evolution of the Enterprise Service Management platform (ServiceNow) to support the continuous improvement of service delivery and innovation.
Demonstrate personal leadership in their area of expertise and promote delivery on the IT Strategy in the context of the IT Service Charter.
Requirements
Tertiary (preferably post graduate) qualifications or progress towards post graduate qualifications and/or extensive relevant experience in an appropriate discipline.
Demonstrated experience working within information technology services in large and complex organisations providing ServiceNow administration and development.
Strong collaboration and negotiation skills to liaise with various colleagues and teams across the University.
Sound practical knowledge of relevant best practice frameworks including Software Development Lifecycle and project management methodology.
Previous experience in ServiceNow workflow automation and configuration of discovery tools, APIs, ServiceNow Workflows, UI Pages, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules, JavaScript, AngularJSA, JSON, and Aax scripting in ServiceNow.
Benefits
Benefit from flexible work arrangements, salary packaging, 35-hour work week, development opportunities and more.
Notes
This is an ongoing position based at Hawkesbury Campus, although travel to other campuses of the University may be required. Please review the position description for further information.
The University of QueenslandSt Lucia CampusSimilar Jobs
Closing: 05-Sep-2024
Expired
Job Summary
Dates
Opening Date: Not Available
Closing Date: 05-Sep-2024
Location
St Lucia Campus
Salary
Base salary will be in the range $111,154 - $124,619 + 17% Superannuation (HEW Level 8)
Responsibilities
Project manage M&C’s response to major projects and strategic initiatives (excluding major domestic advertising recruitment campaigns) from taking the client brief, assembling teams, delivering the integrated response and managing client feedback and approvals.
Support the Senior Manager, Planning and Performance in management and alignment of M&C quarterly planning and reporting to clients.
Project manage key University publications as well as UQ’s suite of domestic guides.
Build and maintain relationships with clients, acting as the primary point of contact for enquiries and M&C requests for support from stakeholders, including Future Students, faculties, institutes and other organisational units.
Ensure plans are implemented to deadlines and budgets are met.
Coordinate and manage solutions for clients and internal teams while fostering knowledge-sharing across all stakeholders to ensure collaborative and informed work.
Implement effective processes and information flow between M&C and clients.
Coordinate multiple projects at once and ensure strong integration across M&C and the university.
Manage the Client Services team to build a culture of communication, responsiveness and client support, while embedding ways of working through M&C’s planning and collaboration tool.
Requirements
A degree in marketing, communication, or a related discipline and extensive experience in marketing within a complex service organisation or an equivalent combination of education/training and/or experience.
Extensive expertise in project management, publication management and developing, implementing and evaluating large-scale projects.
Outstanding communication and interpersonal skills with the ability to influence and negotiate effectively across formal structural boundaries.
High level supervisory skills and experience, as well as organisational skills and the ability to prioritise and meet deadlines in a busy work environment.
Knowledge and understanding of the tertiary education sector and/or experience working in complex organisations or agencies is desirable, but not essential.
You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.
The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, criminal check, education check.
Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
UQ Study for Staff
On campus childcare options
Cheap parking (from just $5.75 a day)
Salary packaging options
Notes
For more information about this opportunity, please contact Loretta Porche, Senior Manger, Integrated Planning via l.porche@uq.edu.au.
For application queries, please contact talent@uq.edu.au stating the job reference number (below) in the subject line.
UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.
The University of SydneyDarlington CampusSimilar Jobs
Closing: 27-Jun-2024
Expired
Job Summary
Dates
Posted 10 Days Ago
Responsibilities
Lead strategic initiatives for First Nations staff and students
Contribute to academic activities through teaching and research
Implement First Nations Strategic Initiatives
Develop the Business School's profile and relationships
Chair the University of Sydney Business School Indigenous Strategy and Services committee
Collaborate with other Associate Deans
Requirements
Hold a PhD
Identify as Aboriginal and/or Torres Strait Islander
Have established relationships with key Indigenous communities, industry, and academic institutions
Understand governance, policy, and compliance frameworks
Experience in people leadership and management
Benefits
Attractive remuneration package
Relocation assistance may be provided if required
Notes
Exciting opportunity to join the leadership team at the University of Sydney Business School
Full-time (1 FTE) position of a fixed-term basis for 3 years with possibility for renewal for a further 2 years with an underlying continuing position at an Associate Professor Level
Develop and implement strategies to encourage Aboriginal and Torres Strait Islander students to attend the University
Provide specialist advice and support academically, professionally, and pastorally to ensure successful retention, progression, and graduation of students
Requirements
Understanding of Aboriginal and Torres Strait Islander culture
Knowledge of higher education policies and resources
Experience in delivering education programs
Benefits
Salary packaging
Flexible work arrangements
Professional development programs
On-campus health clinic and fitness facilities
Notes
Position requires a valid Working with Children Check
The Service Connect Advisor will be responsible for providing advice for their skilled resolver group. The primary objective is to resolve all enquiries at first point of contact whilst providing a high level of customer service skills across all customer contact channels. The Advisor will anticipate the customer needs and go above and beyond where possible. The role of the Advisor will be to conduct appropriate research and/ or identify root causes and provide advice or escalate specialist advice or high-risk enquiries. Please note: there may also be a requirement to work staggered start times depending on business requirements to cover the University core support hours.
Requirements
Demonstrated customer service experience delivering professional support services specific to the skilled resolver group. A strong customer centric mindset. Demonstrated ability to fact find, provide advice and use logical thought process to support recommendations and advice. Demonstrated ability to build and maintain partnerships and relationships in a collaborative manner with key internal clients and external stakeholders to support the University’s business objectives. Proven ability to identify root cause of issue to recommend and deliver appropriate strategies and innovative solutions and solve any further complications that may be encountered. Demonstrated ability in providing accurate and timely solutions and advice through multiple customer contact channels. Demonstrated ability to work autonomously with minimal supervision in a fast-paced environment with the ability to prioritise multiple tasks to meet conflicting deadlines. Strong problem solving, interpersonal and analytical skills, strong communication across multiple mediums (i.e telephone, ticketing tools, web chat etc). Demonstrated ability in the use of a range of computer applications and the ability to quickly learn new technologies. Desirable but not essential if experienced with ServiceNow, Workday and/or ADP Payroll. Please Note: Appointment to this position is subject to passing a Victorian Employee Working with Children Check.
Benefits
8 week contract, full time hours
Based at the City Campus but may be required to work and/or be based at other campuses of the University.
Notes
Appointment to this position is subject to passing a Victorian Employee Working with Children Check.
1. Provide quality advice, timely responses, complex issue resolution and case management to families/guardians of RMIT current students, including families/ guardians of local and international students in accordance with University policies and processes. Support families in navigating University resources through the approved communication channels.
2. Coordinate with the Academic Registrar’s Group and the Legal team in the development and update of policies and processes relating to families, including privacy release, unsatisfactory academic progress, third-party complaints, student billing, etc.
3. Coordinate with a wide range of internal stakeholders to provide clear and timely responses to family enquiries. Maintain broad familiarity and timely updates on knowledge about relevant University areas so that related family enquiries can be addressed accurately and transparently.
4. Master RMIT student record system, administrative systems and service management platform to perform case management.
5. Work closely with Student Connect Student Advisors and Senior Student Advisors to manage related student-family enquiries.
6. Receive feedback from families and provide it to relevant University stakeholders, including Academic Schools, student services and Operations Portfolio. Provide the Manager, Family Connect and the Coordinator, Family Support with family enquiry and feedback patterns for recommendations to address them with proactive family communications and engagement efforts.
7. Make referrals to Academic Registrar’s Group Third-party Complaints in accordance with the Third-Party Complaints Procedure.
8. Actively contribute to the design and implementation of the family support program including communications, events and activities (Family Day, Family Weekend, Parent and Family Orientation/ Welcome Event, etc.)
9. Lead or participate in team projects to enhance the experience of families.
10. Actively contribute feedback and improvement suggestions to the review of administrative processes in Family Connect team meetings or cross-unit discussions. Demonstrate the student-centered and innovative approach to continuously creating unique student and family experiences and innovations.
11. Perform other tasks as assigned by the Manager, Family Connect.
Requirements
1. Bachelor’s degree in a relevant discipline.
2. At least 2 years of experience in a customer service role where the expectation was to deliver high levels of customer service across a broad range of service areas, preferably in an educational environment.
3. Demonstrated ability to deal with sensitive and challenging situations in a professional and diplomatic manner; Ability to perceive and manage the emotions of one's self and others.
4. Demonstrated complex issue resolution and decision-making skills, including the ability to source relevant additional information.
5. Ability to build and maintain effective relationships in a culturally diverse environment utilising strong interpersonal communications skills;
6. Demonstrated professional and communicative maturity.
7. Fluency in Vietnamese and high proficiency in professional English; Ability to convey complex information, ideas and concepts clearly and efficiently to a variety of different audiences.
8. Demonstrated ability to work flexibly and efficiently as a member of a team in a high-volume customer-focused environment. Ability to prioritise workload to meet deadlines and service expectations.
9. Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence –Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility).
Benefits
- 13th month Tet bonus
- Private medical insurance (for you and your dependents)
- Annual health check
- Generous annual leave, career leave and public holidays (Christmas and Tet Holidays)
- Professional development and career advancement
- Access to state-of-the-art facilities and resources
- A vibrant and diverse campus life and more!
Notes
English proficiency requirement: IELTS (General) with a score of at least 6.0 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).
Flinders UniversityAdelaide City Campus / Kaurna CountrySimilar Jobs
Closing: 23-Jun-2024
Expired
Job Summary
Dates
Opening date: not available
Closing date: 23-06-2024
Responsibilities
Provide exceptional customer service in a frontline service capacity, supporting customers with a range of enquiries.
Offer in-person support for student related issues such as wayfinding and connection to service, maintaining student ID cards, enrolment and class registration support, fees, exams, graduations and general queries.
Provide administrative support and other appropriate duties as directed.
Maintain positive, collaborative relationships with a wide variety of other student service providers throughout the University.
Host campus tours for students, prospective students and other visitors.
Requirements
Confident interpersonal and communication skills.
Ability to build and maintain effective relationships with team, other staff, students, and external stakeholders.
Approachable individual with a vibrant attitude.
Experience in customer service roles is a bonus, but not required.
Must be a student enrolled at City Campus.
Benefits
17% Superannuation + salary packaging options
Flexible working arrangements
Wide range of professional development activities and services, including in-house training programs.
Diversity and inclusion for all students and staff.
Commitment to Reconciliation and Indigenous Employment.
Flinders UniversityBedford Park / Kaurna CountrySimilar Jobs
Closing: 16-Jun-2024
Expired
Job Summary
Dates
12 Days Ago - Posted
Fixed Term until December 2024
Responsibilities
Manage day-to-day College administration by administering student data in university systems.
Assist Topic Coordinators with the preparation and administration of topics and course development activities in the College as required.
Assist with the ongoing review of business processes and systems for enhanced innovative business practices and an improved student experience across a range of student administration activities.
Requirements
Excellent verbal and written communicator with well-developed interpersonal and customer service skills.
Motivated self-starter who can work independently and collaboratively in a fast-paced environment.
Knowledge of contemporary administrative systems, software, and practices.
Benefits
17% Superannuation + salary packaging options
Flexible working arrangements
Wide range of professional development activities and services
Vibrant campus life and amenities including on-campus health care services, gym, and childcare center (Bedford Park, South Australia).
Notes
Higher Education Officer Level 4
Full-Time
Valid National Police Certificate required
Evidence of up-to-date COVID-19 vaccinations may be required
As the Clinical School Services Officer, you will be responsible for the overall operations and logistical leadership of the Rural Generalist Programs (RGP) aligned clinical school.
Working alongside the School of Rural Medicine’s Rural Generalist Team and collaborating with other relevant stakeholders to ensure effective operational delivery by providing high level administrative support to academics and students.
Providing support to the Head of Clinical School to ensure the Rural Clinical School delivers an exceptional student experience whilst meeting medicine program goals, objectives and reporting requirements.
Traveling frequently in between clinical school locations and other campuses as such a NSW valid driver’s license is required.
Requirements
Proven ability to build strong relationships and demonstrate integrity and commitment to providing quality customer service to a diverse range of stakeholders.
Excellent communication skills with a proven ability to prepare reports for senior leaders and committees.
Exceptional organisational, planning, program management and problem solving skills to achieve work objectives and meet deadlines.
Proven ability to contribute positively to a team and maintain professional relationships.
A relevant degree; or an equivalent level of knowledge gained through any other combination of education, training and/or experience.
Benefits
Professional development opportunities
Generous leave options
Enjoy salary packaging and sacrifice options
Access to an Employee Assistance Program (EAP)
Support workplace giving to a range of charities or our Staff give program which funds student scholarships.
Notes
2 positions available, Fixed term (until December 2025)
1x Hastings Macleay Clinical School (Kempsey, NSW) – Part time, 28 h/w
1x Northern Rivers Clinical School (Macksville, NSW) – Part time, 14 h/w
- Deliver Community Services qualifications at the Diploma or Certificate IV level, including Community Services, Mental Health, or Child, Youth, and Family Intervention.
- Develop and deliver learning services, designing outcome-focused vocational programs.
- Connect with industry, schools, universities, and other TAFE and VET providers to stay current with industry practices.
- Play a vital role in shaping the educational journey of students.
Requirements
- Knowledge of the education and training sector.
- Possession of relevant vocational qualification/s at the level equivalent to or higher than the level to be delivered.
- A Certificate IV in Training and Assessment, or a Diploma or higher level qualification in adult education.
- Demonstrated capacity for best practice in the management of teaching and learning activities.
- Demonstrated current industry skills directly relevant to the training/assessment being undertaken.
Benefits
- 6 weeks annual leave.
- Generous carers leave.
- 17% superannuation.
- Flexible and inclusive work/life balance.
- Fantastic staff professional/career development opportunities.
Notes
Fixed Term, Full Time (2 positions available).
Work from home!
Progression beyond Teacher Step 4 will only occur if an approved teaching qualification has been obtained.
University of the Sunshine CoastUniSC Caboolture, QLD, AustraliaSimilar Jobs
Closing: 31-Dec-2024
Job Summary
Dates
missing
Responsibilities
Discover opportunities for casual employment within the UniSC Indigenous Services team
Provide a range of support programs, engagement activities, and outreach initiatives to enhance the educational experience and promote success for Indigenous students
Contribute to creating an inclusive and supportive environment where Indigenous students can thrive
Requirements
Experience in student support, community outreach, event coordination, or cultural liaison
Benefits
Opportunity to make a meaningful difference in the lives of Indigenous students
Contribute to reconciliation efforts
Help build a more inclusive university community
Notes
Interested individuals can express their interest to join the community for suitable opportunities