Client Relationship Manager - Australian Graduate School of Management (AGSM)
The University of New South Wales (UNSW Sydney) Kensington, NSW, Sydney, NSW
Dates
- Opening Date: 23-Aug-2024
- Closing Date: 08-Sep-2024
Location
- Kensington, NSW, Sydney, NSW
Salary
- Remuneration Level 8: $123,044 - $138,637 + 17% superannuation.
Responsibilities
- Create and implement sales strategies to achieve and exceed targets by analysing market trends and client needs and identifying key approaches to enhance value for clients.
- Build and sustain long-term, mutually beneficial relationships with new clients through proactive communication and engagement.
- Develop tailored tender responses and proposals to secure new business and revenue opportunities, strengthening relationships with existing clients.
- Gain a thorough understanding of all course materials and how they can be tailored to deliver customised programs, offering clients clear guidance on relevant pathways for their organization.
- Identify and leverage opportunities for upselling and cross-selling products and services, collaborating with internal teams to ensure effective pursuit of these opportunities.
- Serve as a trusted advisor by aligning client objectives, monitoring performance, managing expectations, and fostering client loyalty.
Requirements
- To be considered you will hold Australian Working Rights or Australian Citizenship. Visa sponsorship is not available for this appointment.
- Tertiary qualification in a relevant discipline, with 3-5 years of client relationship management experience.
- Proven track record in meeting and exceeding sales targets, with experience in revenue generation and client acquisition in competitive markets.
- Experience in identifying business opportunities, upselling, cross-selling, and expanding market reach through strategic sales.
- Understanding of Short Courses and their conceptual offerings.
- Strong negotiation and influencing skills, with a history of stakeholder management.
- Experience managing major projects, with skills in negotiation and achieving desired outcomes.
- High-level interpersonal skills for effective communication with stakeholders, clients, and professionals.
- Competence in budget preparation and client financial reporting.
- Proficiency with data analysis and visualization using Microsoft Suite (Excel, Power BI, Dynamics) and experience management tools like Qualtrics.
- Ability to work independently and collaboratively, fostering innovation.
Benefits
- Flexible Working Options (work from home, flexible hours etc)
- Career development opportunities
- 17% Superannuation contributions and additional leave loading payments
- Additional 3 days of leave over Christmas period
- Discounts and entitlements (retail, education, fitness)
Notes
- For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits
- How to Apply: Submit both a Cover Letter and CV online via the UNSW Job Board before Sunday 8th September 2024 by 11:30pm. Please ensure your Cover Letter addresses the Skills and Experience mentioned in the advert (no more than 1-2 pages).
- If you have any queries about the role, please contact Tracey Flynn at tracey.flynn@agsm.edu.au.
- If you have any questions regarding the recruitment process, please contact Allyssar Hamoud at a.hamoud@unsw.edu.au.
Dates
- Opening Date: 13-Sep-2024
- Closing Date: 27-Sep-2024
Location
- Geelong - City, Australia
Salary
- HEW 6 $92,573 - $99,972 + 17% Superannuation
Responsibilities
- Promote Deakin's courses to prospective students and their key influencers.
- Represent the university at events and provide accurate information about programs and application processes.
- Support the coordination and execution of engagement strategies and activities, including presentations, campus tours, and expos.
- Build strong relationships with secondary school career advisors and internal stakeholders to understand needs and deliver effective services.
- Develop and implement practical solutions tailored to stakeholder needs.
- Plan and prioritize work effectively, addressing potential barriers to success.
- Seek and act on client feedback to improve service and address issues.
- Provide ethical and insightful advice that aligns with client needs.
- Demonstrate commitment and integrity in all professional activities.
Requirements
- A relevant degree with subsequent experience, or extensive specialist knowledge in technical or administrative fields.
- An equivalent combination of experience and/or training in marketing, communications, or PR.
- Proven experience in marketing, student recruitment, communications, account management, events, or related areas.
- Demonstrated ability to manage projects or programs to meet key objectives effectively.
- Superior interpersonal, verbal, and written communication skills, with experience in CRM systems and advanced proficiency in Microsoft Office, including PowerPoint and spreadsheets.
Benefits
- Access to a variety of leave options including generous parental leave and the ability to purchase additional leave.
- Flexible working arrangements to help manage work-life balance.
- Ongoing learning and development opportunities to grow your career.
- An inclusive and supportive culture and environment to work in, both online and on campus.
Notes
- Regular work outside business hours is required.
- Regular travel will be required, including interstate or overseas travel.
- Drivers Licence and Working with Children Check are required.
Dates
- Opening Date: Not Available
- Closing Date: 17-Sep-2024
Location
- Gatton Campus
Salary
- Base salary will range from: $111,154.58 - $124,619.84 + 17% Superannuation (HEW Level 8)
Responsibilities
- Overseeing the day-to-day operations and maintenance of complex facilities within a designated precinct.
- Providing expert advice and coordinating maintenance resources.
- Managing a team of maintenance staff to ensure high-quality service delivery.
- Aligning maintenance solutions with client needs and complying with relevant regulations.
- Continuously seeking ways to improve team performance and service quality.
- Building strong relationships with clients and ensuring client satisfaction.
- Demonstrating operational excellence in overseeing maintenance operations and managing resources.
- Contributing effectively to strategic planning, budget development, and project management.
- Coaching and performance management for the maintenance team.
- Communicating effectively with stakeholders and ensuring transparency in operations.
Requirements
- Relevant tertiary qualifications or extensive industry experience, or a combination of both.
- In-depth knowledge of building systems, maintenance, and asset management.
- Experience in managing maintenance projects and contracts.
- Demonstrated ability to manage budgets and financial resources.
- Proven skills in building and maintaining relationships with clients and stakeholders.
- Experience in leading and developing teams.
Benefits
- 26 weeks paid parental leave or 14 weeks paid primary caregiver leave.
- Health and wellness discounts including fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to Employee Assistance Program for staff and their immediate family.
- Salary packaging options.
Notes
- The successful candidate may be required to complete a number of pre-employment checks, including right to work in Australia and criminal check.
- Interviews have been tentatively scheduled for week commencing 23/09/2024.
Dates
- Opening Date: 10-Sep-2024
- Closing Date: 17-Sep-2024
Location
- Gatton Campus
Salary
- Base salary will range from: $111,154.58 - $124,619.84 + 17% Superannuation (HEW Level 8)
Responsibilities
- Overseeing the day-to-day operations and maintenance of complex facilities within a designated precinct.
- Providing expert advice and coordinating maintenance resources.
- Managing a team of maintenance staff to ensure high-quality service delivery.
- Aligning maintenance solutions with client needs and complying with relevant regulations.
- Continuously seeking ways to improve team performance and service quality.
- Building strong relationships with clients and ensuring client satisfaction.
- Demonstrating operational excellence in overseeing maintenance operations and managing resources.
- Contributing effectively to strategic planning, budget development, and project management.
- Coaching and performance management for the maintenance team.
- Communicating effectively with stakeholders and ensuring transparency in operations.
Requirements
- Relevant tertiary qualifications or extensive industry experience, or a combination of both.
- In-depth knowledge of building systems, maintenance, and asset management.
- Experience in managing maintenance projects and contracts.
- Demonstrated ability to manage budgets and financial resources.
- Proven skills in building and maintaining relationships with clients and stakeholders.
- Experience in leading and developing teams.
Benefits
- 26 weeks paid parental leave or 14 weeks paid primary caregiver leave.
- Health and wellness discounts including fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to Employee Assistance Program for staff and their immediate family.
- Salary packaging options.
Notes
- The successful candidate may be required to complete a number of pre-employment checks, including right to work in Australia and criminal check.
- Interviews have been tentatively scheduled for week commencing 23/09/2024.
Dates
- Opening Date: Not Available
- Closing Date: 11-Sep-2024
Location
- Gatton Campus
Salary
- Base salary will be in the range $78,944.40 - $87,750.37 + 17% Superannuation (HEW Level 5)
Responsibilities
- Oversee and manage the production animal division, including the coordination of veterinary services, client relations, and staff management.
- Develop and implement strategies to enhance the efficiency and effectiveness of the production animal services.
- Ensure compliance with industry regulations and best practices in production animal care.
- Assist UQ management and leadership to manage the financial performance of the production animal division.
- Lead, mentor, and support a team of veterinarians, veterinary nurses, and support staff.
- Coordinate with clients, suppliers, and other stakeholders to ensure smooth operations and high levels of client satisfaction.
- Foster a positive and collaborative work environment, promoting continuous learning and professional development among staff and students.
Requirements
- Cert IV in Veterinary Nursing and/or Bachelor of Applied Science (Veterinary Technology) and/or Bachelor of Veterinary Technology or equivalent.
- A postgraduate qualification in Veterinary Nursing or relevant specialist qualification is desirable.
- Demonstrated experience working as a senior technician within the VTH, or another large clinic.
- Demonstrated ability to deliver and maintain high standards of professional veterinary nursing in all areas of nursing.
- Demonstrated ability to effectively supervise and mentor staff.
- Be able to work independently within their service and have the proven ability to establish effective working relationships within a team.
- Demonstrated ability to work flexibly with the use of initiative and autonomy.
- Good written and oral communication skills, including high level organisational skills and demonstrated ability to use these skills in managing professional & operational relationships with colleagues, clients and students.
- Knowledge of ethical requirements, relevant policies and procedures, including workplace health and safety, employment equity and anti-discrimination.
- Demonstrated commitment to ongoing professional development and excellence in the field of veterinary technology and nursing.
- Interest in the clinical teaching of veterinary and veterinary technology professionals in training.
- Possess or be able to apply for a radiation license.
- Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.
- Mandatory Immunisations: It is a condition of employment for this role that you will be required to provide evidence of immunisation against certain vaccine preventable diseases.
Benefits
- Free parking and intercampus bus
- On campus childcare, medical clinic, and post office
- 26 weeks paid parental leave or 14 weeks paid primary caregiver leave
- 17% superannuation contributions
- 17.5% annual leave loading
- 25% discount on eligible UQ Vets services
- Access to our $4.1 million UQ Sports facility
- Volunteer in our community garden
Notes
- Questions? For more information about this opportunity, please contact Ms Rebecca de Gier at r.vercoe@uq.edu.au. For application queries, please contact recruitment@uq.edu.au stating the job reference number (below) in the subject line.
- All applicants must upload the following documents in order for your application to be considered: Cover letter addressing the ‘About You’ section, Resume.
Dates
- Opening Date: 04-Sep-2024
- Closing Date: 16-Sep-2024
Location
- Parkville, Victoria, Australia
Salary
- UOM 5 – $83,159 - $95,518 p.a. plus 17% super
Responsibilities
- Accurate processing, assessment and selection of applications within agreed timelines, in accordance with agreed criteria.
- Effective client relationship management with applicants and University representatives.
- Providing accurate and timely information and advice in response to queries relating to admissions procedures, application progress and credit transfers.
Requirements
- A relevant degree and/or equivalent combination of relevant experience and/or education/training
- Excellent computer skills, particularly in databases and the suite of Microsoft applications.
- Excellent organisation skills, with a proven ability to successfully manage multiple tasks simultaneously.
- Demonstrated ability to contribute towards problem solving, and the ability to think flexibly and review processes for continuous improvement.
Benefits
- Generous leave provisions
- Salary packaging
- Health and well-being services
- Discounts on graduate courses
Notes
- This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check.
- Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Dates
- Opening Date: 04-Sep-2024
- Closing Date: 16-Sep-2024
Location
- Parkville, Victoria, 3010, Australia
Salary
- UOM 5 – $83,159 - $95,518 p.a. plus 17% super
Responsibilities
- Accurate processing, assessment and selection of applications within agreed timelines, in accordance with agreed criteria.
- Effective client relationship management with applicants and University representatives.
- Providing accurate and timely information and advice in response to queries relating to admissions procedures, application progress and credit transfers.
Requirements
- A relevant degree and/or equivalent combination of relevant experience and/or education/training
- Excellent computer skills, particularly in databases and the suite of Microsoft applications.
- Excellent organisation skills, with a proven ability to successfully manage multiple tasks simultaneously.
- Demonstrated ability to contribute towards problem solving, and the ability to think flexibly and review processes for continuous improvement.
Benefits
- Generous leave provisions
- Salary packaging
- Health and well-being services
- Discounts on graduate courses
Notes
- This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check.
- Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Dates
- Opening Date: 14-Sep-2024
- Closing Date: 26-09-2024
Location
- Macquarie City Campus
Salary
- Not Available
Responsibilities
- Overseeing daily operations to ensure smooth and efficient functioning of the venue.
- Developing and implementing strategies to enhance guest experiences and drive revenue growth through increase occupancy of event and conferencing spaces.
- Follow up on sales leads, conducting on-site inspections with clients of available function spaces and securing bookings.
- Monitoring financial performance, managing budgets, and preparing reports to track key metrics.
- Manage and develop the team including recruitment, induction, performance management and training.
- Resolve customer queries and complaints.
- Stock management, including inventory control, ordering and maintaining stock levels.
- Collaborate with relevant stakeholder to deliver on outcomes.
- Develop and maintain effective relationships with clients to ensure overall satisfaction when planning and delivering their conference/event.
Requirements
- Proven experience working in a similar environment and/or venue management supervisory experience.
- Passion for excellent customer service and sales.
- Experience in leading or supervising a diverse team.
- Excellent organisation skills and attention to detail.
Benefits
- Free gym and aquatic centre membership at Macquarie University Sports & Aquatic Centre
- Professional development and career progression opportunities
- Paid concessional days between Christmas and the New Year
- 25% off purchases at all Campus Life operated outlets
- Friendly and collaborative values-driven culture
- Access to our staff wellbeing program, staff support services, & employee flu shot program
- Discounted corporate health insurance
Notes
- If you have experience in the same field, are looking for a new challenge and ready to work in a fun and friendly environment, apply now to start ASAP!
- All applicants must have the right to work in Australia.
- For queries, contact General Operations Manager at issy.decastro@mgsm.edu.au.
Dates
- Opening Date: 05-Sep-2024
- Closing Date: 01-Oct-2024
Location
- Campus Flinders, Melbourne
Salary
- Not Available
Responsibilities
- Manage allocated territory to meet and exceed revenue and new enrolment targets through the B2B2C sales channels.
- Identify and actively approach targeted prospective clients.
- Ensure relationships are established and managed effectively, including management of allocated members of the Torrens University Australia.
- Take ownership of designated clients to ensure the overall health of each relationship.
- Work effectively with colleagues across the University to ensure key relationships are maintained to drive commercial outcomes and ensure adherence to the relationship management framework.
- Connect clients with service areas across the University to engage in a broad range of industry engagement opportunities for staff, students and alumni.
Requirements
- Demonstrable experience of successfully operating in a target driven sales environment.
- The ability to effectively engage with key stakeholders.
- Advanced organisational skills and attention to detail.
- The ability to work collaboratively in a team environment.
- High level interpersonal, verbal and written communication skills.
- Excellent problem solving ability.
- Tertiary qualifications or certifications in sales, marketing, communications and/or business.
Benefits
- Endless opportunities for professional development and career progression.
- Supportive teams of passionate people.
- Flexible working arrangements.
Notes
- This is a permanent, full time role.
- Some interstate travel involved and work outside of ordinary business hours.