Project Management Office Lead
The University of New South Wales (UNSW Sydney) UNSW Kensington Campus, Sydney, NSW
Dates
- Opening Date: 18-Sep-2024
- Closing Date: 25-Sep-2024
Location
- UNSW Kensington Campus, Sydney, NSW
Salary
- Generous salary package commensurate with skills and experience
Responsibilities
- Provides project management leadership and expert advice throughout the development and establishment of project plans for projects and programs of varying complexity and size, ranging from $500k to over $5m.
- Provide strategic leadership and advice regarding the establishment and delivery approach of projects to achieve business objectives, business benefits and business value.
- Support project owners to secure and manage funding for the projects, via the preparation of viability papers, business cases, stage gates, change requests, and post-investment reviews.
- Ensure program teams adhere to EPMO methodologies and governance, as well as contribute to the EPMO centre of excellence and lead the project management community of practice, which includes developing tools and templates.
- Lead the continuous improvement and development of project management processes and methodologies within the EPMO Centre of Excellence.
- Provide high level project management support and guidance during project establishment working with program stakeholders, program governance committees and senior business leaders.
- Drive a strong customer-centric culture within the program and provide appropriate communications both written and verbal to sponsors, project teams and steering committees as required.
- Lead and manage a team of project management specialists in a matrix structure applying the EPMO’s governance and project execution frameworks for all projects.
- Proactively communicate with and coach stakeholders in the application of the EPMO Centre of Excellence project management processes and tools.
Requirements
- Experience in resource planning and allocation in a dynamic, changing, and complex organisation to support project teams in all stages of project implementation.
- A strong background in program and project governance and substantial demonstrated experience working with and delivering work according to a range of project management methodologies and techniques.
- A strong understanding of the higher education sector and related systems and processes, and how these intersect in delivering outcomes for UNSW students, staff and partners.
- Extensive experience in managing and motivating a team, with an ability to work collaboratively to quickly establish and maintain a high level of personal and professional credibility with the wider team and stakeholders, ideally in an EPMO environment.
- Financial management experience and literacy, experience writing business cases, managing budgets and controlling income and expenditure for a project.
- Sound understanding and consistent application of project management competencies including scope, time, cost, quality, HR, communications, cost, risk, procurement and integration.
- Demonstrated high-level ability to manage and drive continuous improvement, problem solve, identify risks, and respond flexibly to changing circumstances.
- Excellent communication skills with proven ability to write and present concisely and confidently to an executive audience.
Benefits
- Career development opportunities
- 17% Superannuation contributions
- Additional 3 days of leave over Christmas period
- Discounts and entitlements (retail, education, fitness)
Notes
- Applications sent via email will not be accepted, please apply via the application portal.
- The University reserves the right not to proceed with any appointment.
Dates
- Opening Date: Not Available
- Closing Date: 07-Oct-2024
Location
- North Sydney, Australia
Salary
- Total remuneration valued to $95,827 - $103,735 (pro rata) pa, including salary component $80,975 - $87,658 (pro rata) pa (HEW 5), employer contribution to superannuation and annual leave loading. 17% employer superannuation contributions to eligible continuing and fixed-term staff. Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
Responsibilities
- Provide quality customer service support to current and prospective students and staff on a range of topics.
- Respond to enquiries by face-to-face, email, phone, live chat, SMS and other enquiry-types as appropriate.
- Case-management of enquiries.
- Ensure students and staff receive a positive customer service experience on campus by resolving issues, providing relevant services and supporting high level enquiry management.
Requirements
- Candidates must hold Australian work rights to apply for this position.
- For permanent/ continuing roles, applicants must have permanent work rights.
Benefits
- Flexible work arrangements.
- Study leave provisions.
- A variety of leave provisions.
- Salary packaging options.
Notes
- General enquiries can be sent to Rudhra Nathan, Coordinator, AskACU Centres at: rudhra.nathan@acu.edu.au
- ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.
Case Manager, Student Safety and Wellbeing
Australian National University (ANU) Canberra / ACT, ACT, Australia, 2601
Dates
- Opening Date: Not Available
- Closing Date: 15-Sep-2024
Location
- Canberra / ACT, ACT, Australia, 2601
Salary
- $91,362 to $105,165 plus 17% superannuation
Responsibilities
- Support students to participate in their education by providing case management across various issues impacting their safety and wellbeing.
- Respond to disclosures of harmful behaviours.
- Provide support to students presenting with mental health, trauma, grief, housing, and financial issues.
- Develop and deliver educational workshops to students.
Requirements
- Experience in providing case management and service coordination.
- Demonstrated collaborative practice in a multidisciplinary team.
- Ability to build and maintain relationships with internal and external stakeholders.
Benefits
- Generous remuneration and conditions, including 17% superannuation and a range of salary packaging options.
- Access to professional development and clinical supervision.
- Four weeks paid vacation per year.
- Generous parental leave and flexible working arrangements.
- Parental and aged care support program, dual career hire programs, staff and family tuition fee discounts, and childcare facilities on campus.
Notes
- The successful applicant must have rights to live and work in this country and will be required to undergo a background check during the recruitment process.
Case Manager, Complaints Resolution Unit
Western Sydney University Western Sydney University, Locked Bag 1797, Penrith, NSW 2751
Dates
- Opening Date: Not Available
- Closing Date: 19-Sep-2024
Location
- Western Sydney University, Locked Bag 1797, Penrith, NSW 2751
Salary
- HEW Level 8 - $130,740 to $145,135 p.a. (comprising base salary of $110,477 to $122,641 p.a., plus 17% Superannuation and Leave Loading)
Responsibilities
- Assessing complaints across a wide spectrum, including administrative issues, behavioural conduct matters, discrimination, sexual offences, and whistleblower reports.
- Conducting investigations into complaints and making decisions on the best way to resolve each case.
- Identifying patterns and opportunities for improvement across the University based on complaint insights and recommendations.
- Building strong relationships with various stakeholders to ensure a consistent, fair, and collaborative approach to complaint resolution.
Requirements
- Extensive experience in managing complaints, especially complex or sensitive ones.
- Excellent communication skills to support individuals through challenging situations while maintaining professionalism.
- A deep sense of empathy and commitment to integrity and confidentiality.
Benefits
- Part of a team that values integrity, accountability, and continuous improvement.
- Opportunity to make a meaningful contribution to the University’s commitment to fairness and support for all.
Notes
- Position enquiries can be directed to Edith Taylor or Kerry Cameron-Pratt via email.
- This position is for internal applicants only, employed by Western Sydney University.
Dates
- Posted 6 Days Ago
Responsibilities
- 1. Provide quality advice, timely responses, complex issue resolution and case management to families/guardians of RMIT current students, including families/ guardians of local and international students in accordance with University policies and processes. Support families in navigating University resources through the approved communication channels.
- 2. Coordinate with the Academic Registrar’s Group and the Legal team in the development and update of policies and processes relating to families, including privacy release, unsatisfactory academic progress, third-party complaints, student billing, etc.
- 3. Coordinate with a wide range of internal stakeholders to provide clear and timely responses to family enquiries. Maintain broad familiarity and timely updates on knowledge about relevant University areas so that related family enquiries can be addressed accurately and transparently.
- 4. Master RMIT student record system, administrative systems and service management platform to perform case management.
- 5. Work closely with Student Connect Student Advisors and Senior Student Advisors to manage related student-family enquiries.
- 6. Receive feedback from families and provide it to relevant University stakeholders, including Academic Schools, student services and Operations Portfolio. Provide the Manager, Family Connect and the Coordinator, Family Support with family enquiry and feedback patterns for recommendations to address them with proactive family communications and engagement efforts.
- 7. Make referrals to Academic Registrar’s Group Third-party Complaints in accordance with the Third-Party Complaints Procedure.
- 8. Actively contribute to the design and implementation of the family support program including communications, events and activities (Family Day, Family Weekend, Parent and Family Orientation/ Welcome Event, etc.)
- 9. Lead or participate in team projects to enhance the experience of families.
- 10. Actively contribute feedback and improvement suggestions to the review of administrative processes in Family Connect team meetings or cross-unit discussions. Demonstrate the student-centered and innovative approach to continuously creating unique student and family experiences and innovations.
- 11. Perform other tasks as assigned by the Manager, Family Connect.
Requirements
- 1. Bachelor’s degree in a relevant discipline.
- 2. At least 2 years of experience in a customer service role where the expectation was to deliver high levels of customer service across a broad range of service areas, preferably in an educational environment.
- 3. Demonstrated ability to deal with sensitive and challenging situations in a professional and diplomatic manner; Ability to perceive and manage the emotions of one's self and others.
- 4. Demonstrated complex issue resolution and decision-making skills, including the ability to source relevant additional information.
- 5. Ability to build and maintain effective relationships in a culturally diverse environment utilising strong interpersonal communications skills;
- 6. Demonstrated professional and communicative maturity.
- 7. Fluency in Vietnamese and high proficiency in professional English; Ability to convey complex information, ideas and concepts clearly and efficiently to a variety of different audiences.
- 8. Demonstrated ability to work flexibly and efficiently as a member of a team in a high-volume customer-focused environment. Ability to prioritise workload to meet deadlines and service expectations.
- 9. Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence –Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility).
Benefits
- - 13th month Tet bonus
- - Private medical insurance (for you and your dependents)
- - Annual health check
- - Generous annual leave, career leave and public holidays (Christmas and Tet Holidays)
- - Professional development and career advancement
- - Access to state-of-the-art facilities and resources
- - A vibrant and diverse campus life and more!
Notes
- English proficiency requirement: IELTS (General) with a score of at least 6.0 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).
Dates
- 16-Jun-2024 - Closing Date
Responsibilities
- Collaborating with ECU stakeholders
- Providing support to the Student Success team
- Addressing and resolving complex student issues through case management
- Communicating with students to identify support needs
- Developing action plans for student success
Requirements
- Tertiary qualification or equivalent expertise
- Experience in front line servicing and coordinating student programs
- Working in Higher Education sector
- Ability to work cooperatively with others
- Understanding of international education issues
Benefits
- Remuneration of $78,854 to $87,624 pa
- 17% University superannuation contribution
- Flexible working arrangements
- Health and Wellness Program
- Staff benefits across entertainment, financial, health, travel, and consumer goods and services
Notes
- Open to ECU staff only
- Full-time fixed term until December 2024
- Contact Claudia Reed for more information
Dates
- Opening Date: Not Available
- Closing Date: 13-Sep-2024
Location
- Fremantle, Western Australia
Salary
- $94,803 to $105,449 pa (Level 7) plus 14% superannuation (pro-rata).
Responsibilities
- Provide a confidential and ethical counselling service to University students and where appropriate refer students to external agencies to support long-term counselling objectives.
- Provide assessment, case-management, counselling and referral of students including students in high risk situations and with complex mental health concerns.
- Participate in and contribute to peer and group supervision (e.g., clinical meeting, case review meeting); client outcome evaluation and other quality assurance processes (which includes maintain accurate student records and associated documentation).
- Deliver crisis intervention support and strategies with students and provide referrals (including secondary) to those affected by incidents involving students.
- Delivering workshops, training and facilitating groups such as Client-Centred and Short-term Solution Focused Counselling, CBT, ACT and Mindfulness at both the individual and group level.
- Collaborate and liaise with other departments to provide strategic and specialist input on development of University mental wellbeing, safety, pastoral care, mediation and other learning support for students.
Requirements
- Relevant Tertiary Qualifications in psychology or counselling and relevant experience with an understanding of the higher education sector and student challenges.
- Significant experience in delivering workshops both with individuals and groups.
- Hold registration with a relevant professional body such as AHPRA and/or Australian Counselling Association (ACA) and/or Psychotherapy and Counselling Federation of Australia (PACFA).
- Ability to provide a range of counselling services tailored to student needs that is evidence-based.
- Demonstrated experience in outcome informed counselling approaches, including strong assessment, intervention and referral skills.
- Experienced in working with high risk students and in assessment and treatment of complex mental health issues.
- Demonstrated experience in dealing with specific concerns of diverse student cohorts including students from equity groups and international students.
- Ability to communicate and present information to internal stakeholders.
- Ability to manage time and hold strong organisational skills with a demonstrated ability to respond to changing priorities, meet deadlines and manage multiple tasks.
- Demonstrated ability to utilise case management software for case noting and appointment booking computer literacy skills.
Benefits
- Located in historic Fremantle
- Generous training and development opportunities
- Discounted study at the University
Notes
- Applicants are expected to have current and valid work rights in Australia.
- Aboriginal and Torres Strait Islander people are encouraged to apply. The University of Notre Dame Australia seeks to increase the diversity of our workforce to better meet the different needs of the University and its stakeholders and to improve equal opportunity outcomes for our staff.
Governance and Compliance Officer
Western Sydney University Parramatta South Campus, Western Sydney University
Dates
- Opening Date: 21-Oct-2024
- Closing Date: 08-Sep-2024
Location
- Parramatta South Campus, Western Sydney University
Salary
- HEW Level 6 $107,358 to $115,073 p.a. (comprising Salary of $90,719 to $97,238 p.a., plus Superannuation and Leave Loading)
Responsibilities
- Case management of the misconduct process, ensuring academic and non-academic misconduct is dealt with effectively and in accordance with the appropriate guidelines and procedures.
- Provide professional secretariat support to ensure that the requirements of School based committees, working groups and other meetings are addressed and satisfied.
- Ensure that accreditation requirements, as they relate to ‘membership bodies’, are delivered effectively.
Requirements
- A relevant qualification and/or equivalent professional training and experience.
- Strong case management skills with previous experience in interpreting and effectively applying policy and applicable guidelines.
- Ability to exercise initiative, interpret policies and procedures, and provide advice.
Benefits
- Not Available
Notes
- Only Western Sydney University internal applicants are eligible to apply.
- Travel to other campuses may be required when operational needs arise.
- Evidence of full-time working rights in Australia must be provided at the time of application.
Dates
- Opening Date: 10-Sep-2024
- Closing Date: 02-Oct-2024
Location
- Crawley, Perth
Salary
- Base salary range: $91,833 – $97,052 p.a. plus 17% superannuation
Responsibilities
- Provide co-ordinated support including, where appropriate, making referrals to internal and external support services and liaising with other staff on actions required.
- Participate in clinical supervision, case management review and other activities to ensure best practice.
- Contribute to the development of Wellbeing and Engagement reporting, and Safe and Respectful Communities procedures and processes.
Requirements
- Current registration with an associated professional organisation such as Australian Association of Social Workers (AASW); PACFA (Psychotherapy and Counselling Federation of Australia); or ACA (Australian Counselling Association).
- Substantial relevant experience working with and responding to disclosures of sexual assault/harassment, interpersonal violence and family and domestic violence at an appropriate level.
- Sound knowledge of gender-based violence, responding to disclosures, and the drivers of gender-based violence and how it is prevented.
- A current National Police Clearance Certificate & Working with Children Check will be required by the successful applicant.
Benefits
- Flexible working options considered.
- 26 weeks paid parental leave after one year and 36 weeks after five years continuous service, regardless of gender.
- 4 weeks annual leave with the option to purchase more.
- 13 weeks long service leave after seven years.
- Salary packaging options.
- 17% superannuation, with the option to reduce to the minimum super guarantee.
- 25% off UWA full fee courses, discounted health insurance, and convenient on-campus childcare options.
- Incremental progression based on 12 months continuous service.
Notes
- This position is only open to applicants with relevant rights to work in Australia.
- Full details of the position's responsibilities and the selection criteria are outlined in the position description.
Dates
- Opening Date: 15-Aug-2024
- Closing Date: 12-Sep-2024
Location
- Parkville, Victoria, Australia
Salary
- UOM 7 – $106,432 – $115,211 p.a. plus 17% super
Responsibilities
- Be the key point of contact for Indigenous graduate students across the University, manage student enquiries and provide relevant information and referrals to the appropriate services.
- Implement individual support strategies to retain Indigenous students, collaborating with faculties and departments to advance, escalate, and resolve individual student cases.
- Engage key stakeholders within faculties and departments to progress strategic initiatives pertaining to the University’s Indigenous Student Plan.
- Develop and implement innovative initiatives to engage and capture students in academic, social and emotional wellbeing and cultural activities.
- Promoting Indigenous communities, working with young Aboriginal and Torres Strait Islander people.
Requirements
- Relevant tertiary qualification and/or an equivalent combination of extensive relevant experience and/or education/training
- Proven experience in case management with a demonstrated ability to offer customised support to both individual students and student cohorts.
- Strong knowledge of Indigenous student experience, including cultural diversity, community building, creating culturally safe environments, and addressing barriers to success.
- Demonstrated ability to contribute to the development and implementation of strategies and plans to support Indigenous student retention and academic success.
Benefits
- Cultural leave: Indigenous staff members are entitled to up to five days non-cumulative paid leave per calendar year for the purpose of attending NAIDOC, community, cultural and ceremonial activities.
- University policies: Indigenous staff are supported by the Indigenous Employment Plan 2023 - 2027 and Indigenous Employment Framework, with the commitment to improving the employment, retention and career progression outcomes for Indigenous staff members.
- Indigenous Staff Network: Employees who have identified themselves as Aboriginal and Torres Strait Islander will have access to the Indigenous Staff Network (ISN).
- Cultural events: The University hosts annual cultural events such as the Wominjeka to begin the Academic Year and the Narrm Oration, and recognises significant times throughout the year such as, Reconciliation Week, Mabo Day and NAIDOC Week.
- Employee Assistance Program: Aboriginal and Torres Strait Islander Support Line available free for you and your immediate family members.
Notes
- In the event of sourcing a suitable candidate, the closing date for applications may be brought forward, and the job vacancy may be closed. Therefore, we encourage interested individuals to submit their applications promptly.
Dates
- Opening Date: 20-Aug-2024
- Closing Date: 17-Sep-2024
Location
- Parkville, Victoria, Australia
Salary
- UOM 6 – $96,459 – $104,413 p.a. plus 17% super
Responsibilities
- Support and manage cases involving bullying, discrimination, and other concerning behaviors, providing evidence-based interventions and student outreach.
- Support a safe university community by assisting those who have experienced and or been impacted by concerning behaviours.
- Triage staff and student enquiries to the SCP and provide evidenced based interventions within the context of time limited case management.
- Escalate urgent and complex behavioural and conduct matters to senior colleagues within SCP and Student and Scholarly Services.
- Coordinate support and outreach to students due to welfare concerns.
- Maintain confidential records and documentation within online case management system.
Requirements
- A qualification in a relevant discipline, such as Psychology, Social Work or Community Services and demonstrated experience or an equivalent combination of relevant experience and education/training.
- Demonstrated adoption of values by acting in the best interest of the University; displaying service excellence by striving to deliver beyond expectations and taking ownership of the delivery; and value working collaboratively, connecting with people and building relationships in your workplace.
- Demonstrated experience in the provision of case management and expertise in working with diverse service users including those presenting with challenging behaviours.
- Demonstrated understanding of legislation and policy frameworks relating to sexual misconduct, family violence, child safety, equal opportunity, and privacy obligations.
Benefits
- Generous leave provisions
- Salary packaging
- Health and well-being services
- Discounts on graduate courses
Notes
- This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check.
- Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
- In the event of sourcing a suitable candidate, the closing date for applications may be brought forward.
Dates
- Opening Date: 16-Sep-2024
- Closing Date: 30-Sep-2024
Location
- Adelaide, South Australia, 5005 Australia
Salary
- (HEO6) $86,360 - $93,285 plus an employer contribution of 17% superannuation applies.
Responsibilities
- Provide specialist industrial relations advice to stakeholders.
- Support business needs in relation to workplace relations.
- Assist in the interpretation of Enterprise Agreements and employment policies.
- Engage in case management related to workplace relations issues.
- Contribute to the design and improvement of employment and workplace policies and procedures.
Requirements
- Knowledge of federal employment legislation and case law.
- Experience in interpreting and applying employment law in the workplace.
- Understanding of industrial relations principles and frameworks.
- Demonstrated research and analytical skills for problem-solving.
- Excellent verbal and written communication skills with attention to detail.
- Ability to manage competing demands and solve complex problems.
Benefits
- Salary packaging options available.
- Flexible work arrangements.
- Access to high-quality professional development programs.
- On-campus health clinic and fitness facilities.
- Supportive and diverse workplace culture.
Notes
- The position is fixed-term, full-time until January 2026.
- The University reserves the right to close the advertisement early if a suitable candidate is found.
Governance and Compliance Officer, School of Nursing and Midwifery
Western Sydney University Parramatta South Campus, Western Sydney University
Dates
- Opening Date: Not Available
- Closing Date: 22-Sep-2024
Location
- Parramatta South Campus, Western Sydney University
Salary
- HEW Level 6 $107,358 to $115,073 p.a. (comprising Salary of $90,719 to $97,238 p.a., plus Superannuation and Leave Loading)
Responsibilities
- Responsible for case management of the misconduct process, ensuring academic and non-academic misconduct is dealt with effectively, and in accordance with the appropriate guidelines and procedures.
- Provide professional secretariat support to ensure that the requirements of School-based committees, working groups, and other meetings are addressed and satisfied.
- Ensure that accreditation requirements, as they relate to membership bodies, are delivered effectively.
Requirements
- A relevant qualification and/or equivalent professional training and experience.
- Strong case management skills with previous experience in interpreting and effectively applying policy and applicable guidelines.
- Ability to exercise initiative, interpret policies and procedures, and provide advice.
Benefits
- Full-time, ongoing position.
- Opportunity to work in a national leader in education, research, and scholarship.
- Engagement with a diverse student body and contemporary education environment.
Notes
- Visa sponsorship is not available for this position.
- For an ongoing/continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident.
Dates
- Opening Date: 17-Sep-2024
- Closing Date: 29-Sep-2024
Location
- Adelaide, South Australia, 5005 Australia
Salary
- $86,360 - $93,285 per annum plus employer contribution of 17% superannuation.
Responsibilities
- Proactively deliver front facing student support across the coursework student lifecycle (onboarding to graduation).
- Provide cohort/discipline-specific support and engagement, degree pathway advice, onboarding, program/course advice, student counselling and consultation, retention/engagement activities, and graduation completions.
- Ensure the delivery of holistic student case management in line with the development of a proactive student-centric service culture with a focus on increased student retention, engagement and success.
Requirements
- Proven record of actively contributing to the development of, and working effectively in, high-performance teams and record of championing a workplace culture.
- Positive, can-do attitude who thrives in a fast-paced and multifunctional workplace environment.
- Proven high-level experience in the provision of front-facing student advice in a tertiary education environment, including the interpretation, application and customisation of complex rules, policy and procedures.
- Demonstrated ability to communicate, both verbally and in writing, in a succinct, professional and responsive manner and to work collaboratively to deliver student centric results.
- Demonstrated high-level administrative experience, and using high level organisational and time management abilities, problem solving and initiative to deliver high quality outputs and manage competing deadlines.
Benefits
- Salary packaging
- Flexible work arrangements
- High quality professional development programs and activities
- On-campus health clinic, gym and other fitness facilities.
Notes
- The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.
- For further information regarding this position, contact Domenica Cassar, Team Leader, Student Success.
Dates
- Opening Date: Not Available
- Closing Date: 03-Oct-2024
Location
- North Sydney, Australia
Salary
- Total remuneration valued to $151,285 - $161,435 total rem (pro rata) pa, including salary component $127,838 - $136,506 (pro rata) pa (HEW 9), employer contribution to superannuation and annual leave loading. A 3% salary increase will be effective from the beginning of the first full pay period commencing on or after 1st January 2025. 17% employer superannuation contributions to eligible continuing and fixed-term staff. Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
Responsibilities
- Provide high level support and advice to university management and People and Capability (P&C) staff relating to ER matters.
- Contribute to the development and implementation of ER strategies to enhance employee engagement.
- Build strong working relationships based on credibility and open communication to enable the provision of accurate and proactive advice to leaders, the P&C team and other key stakeholders.
- Develop, update and manage the implementation of ER frameworks, policies and enterprise bargaining activities.
- Effectively manage complex ER matters, including case management and investigations, disciplinary action, and representing the University in the Fair Work Commission.
- Develop and deliver presentations and information sessions, educating and informing leaders on ER matters.
Requirements
- Expert in employment relations with extensive experience in providing strategic and tactical advice on industrial instruments and employment regulations.
- Highly developed interpersonal, relationship management and conflict resolution skills.
- Demonstrated success in managing union relationships, disputes and enterprise bargaining activities.
- Experience in representing your employer within various industrial commissions and tribunals and briefing legal representation.
- Relevant tertiary qualification.
Benefits
- Flexible work arrangements.
- Study leave and a variety of leave provisions.
- Salary packaging options.
- Access to generous benefits as an ACU staff member.
Notes
- Candidates must hold Australian work rights to apply for this position.
- For permanent/continuing roles, applicants must have permanent work rights.
- ACU can offer support for candidates that may require adjustments through the recruitment process.
Dates
- Opening Date: 20-Sep-2024
- Closing Date: 06-10-2024
Location
- Ballarat, Victoria
Salary
- HEW 6 - $88,421 p.a. (pro-rata) plus up to 17% superannuation
Responsibilities
- Support students to interpret and navigate University policy, case manage student appeals and concerns and contribute to service improvement.
- Promote and deliver Student Advocacy to students, maintain an appropriate client caseload, and build and maintain stakeholder networks.
- Work with students to identify achievable outcomes and guide them in self-advocacy.
- Ensure detailed and confidential client records are kept for all reported cases and provide data and reports on client interactions to the Manager.
- Lead data generation and analysis within the Advocacy team.
- Liaise, consult and negotiate with a wide range of staff on behalf of students.
Requirements
- Demonstrated experience resolving enquiries and complaints including contributing to the resolution of issues through negotiation and interpersonal skills.
- Understanding the University environment and engaging with students from diverse backgrounds.
- Proven track record in a person centred, strength-based approach in a student focused environment.
- Ability to liaise with a diverse range of people while navigating successfully through complex, sensitive and confidential issues.
- Ability to assimilate, analyse and interpret a complex body of knowledge.
- Capacity to harness personal resilience.
- Valid Working With Children Check (WWCC).
Benefits
- Part-time (0.6), continuing appointment.
- Ranked number one university in Australia for First Generation Student Enrolments.
- Top rankings in Victoria around student support, social equity, skills and employment.
- Commitment to responding to every applicant through The Circle Back Initiative program.
Notes
- Applicants are required to submit a resume and a suitability statement not to exceed two-pages.
- For technical difficulties with the application, contact the Recruitment team or phone 03 5327 9756.
Head of Employment Relations, Conduct & Complaints
The University of New South Wales (UNSW Sydney) Kensington, NSW (Hybrid work arrangement available)
Dates
- Opening Date: 23-Sep-2024
- Closing Date: 13-Oct-2024
Location
- Kensington, NSW (Hybrid work arrangement available)
Salary
- Competitive total package
Responsibilities
- Lead the ER Conduct & Complaints team to provide accurate and timely guidance to UNSW stakeholders.
- Supervise the management and resolution of complex matters, providing end-to-end case management advice.
- Support HR Business Partners (HRBPs) and managers with case management processes to ensure objective and fair assessment.
- Contribute as a lead Subject Matter Expert (SME) to HR strategy, ensuring compliance with regulations and legislation.
Requirements
- Substantial experience in case management and complaint handling, preferably in an employee relations context.
- Legal practice experience is highly regarded; however, this is not a legal role.
- Demonstrated extensive skills and experience in conducting investigations (developing investigation and risk plans, securing evidence, interviewing witnesses, and drawing objective and fair conclusions, preparing reports and maintain accurate records).
- Demonstrated ability to lead, support and develop a specialist team in a complex environment.
- Extensive experience providing employee relations advice, and complaint handling and case management support to senior leaders, line management, staff, human resources, and ideally dealing with employee unions.
- High level interpersonal and negotiations skills including ability to liaise effectively with diverse stakeholders, build relationships, interact effectively with a wide client base.
- Proven ability to communicate with stakeholders effectively, provide high level guidance and influence outcomes.
- Demonstrated ability to think and operate strategically in a HR context, with high level problem solving and analytical skills.
- Excellent verbal and written communication skills.
- Demonstrated superior sound judgment and an advanced level of emotional intelligence, especially in relation to dealing with highly sensitive, confidential, and potentially controversial matters with tact, sensitivity, and respect.
Benefits
- Flexible Working Options (work from home, flexible hours etc)
- Additional 3 days leave during December festive period.
- Career development opportunities
- Up to 50% discount on UNSW courses
- Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
- Discounts and entitlements (retail, education, fitness passport)
Notes
- Sponsorship is not available for this role, valid Australian working rights are required on application.
Dates
- Opening Date: 16-Sep-2024
- Closing Date: 01-Oct-2024
Location
- Crawley, Perth
Salary
- Base salary range: $112,114– $122,544 p.a. plus 17% superannuation.
Responsibilities
- Lead the development and implementation of a university-wide mental health and wellbeing framework
- Pro-actively set an annual program to manage and support student mental health and wellbeing
- Maximise the success of students and the safety of the University community.
Requirements
- Relevant tertiary qualification or demonstrated equivalent competency.
- Current registration with an associated professional organisation, such as Australian Association of Social Workers (AASW), Australian Health Practitioner Regulation Agency (AHPRA), Psychotherapy and Counselling Federation of Australia (PACFA); or Australian Counselling Association (ACA).
- Demonstrated ability to lead and manage an effective high-performance team, and to foster a positive team dynamic and student focused service culture.
- Substantial experience working with complex cases including critical incidents and responding to disclosures of sexual abuse/assault, family/domestic violence and child safety matters requiring problem solving strategies and defensible, autonomous decision-making skills.
- A current National Police Clearance Certificate and Working with Children Check will be required by the successful applicant.
Benefits
- Flexible working options considered.
- 26 weeks paid parental leave after one year and 36 weeks after five years continuous service, regardless of gender.
- 4 weeks annual leave with the option to purchase more.
- 13 weeks long service leave after seven years.
- Salary packaging options.
- 17% superannuation, with the option to reduce to the minimum super guarantee.
- 25% off UWA full fee courses, discounted health insurance, and convenient on-campus childcare options.
- Incremental progression based on 12 months continuous service.
Notes
- This position is only open to applicants with relevant rights to work in Australia.
Solicitor/Volunteer Officer
The University of New South Wales (UNSW Sydney) Kensington, NSW, Sydney, NSW
Dates
- Opening Date: 24-Sep-2024
- Closing Date: 08-Oct-2024
Location
- Kensington, NSW, Sydney, NSW
Salary
- Level 6 Position $100,354 - $107,054 + 17% Super (Level 7 Position Level is only available for applicants with the relevant skills and experience, $110,073 - $119,132)
Responsibilities
- Provide generalist advice and conduct casework in conjunction with the other lawyers employed at the Centre in accordance with the Centre’s policies and across the range of the Centre’s advice and casework guidelines.
- Participate in the Centre’s community outreaches, including providing advice.
- Participate in delivering quality clinical legal education to UNSW Law students including by: assisting with the induction of students each session; supervising student participation in advice, casework and administrative duties, undertaking student assessment, sharing the teaching of classes, and supervising and developing student projects.
- Oversee the Centre’s advice nights on a weekly basis as well as supervise the volunteers rostered, including following up on the advice given on those nights.
- Recruit, coordinate and support a large team of volunteer solicitors.
- Develop and maintain effective administration systems around the volunteer program and participate in planning processes as required to ensure that the volunteer solicitor program remains effective.
- Coordinate workshops, training and other professional development that responds to the needs of volunteers.
- Monitor, track and report on the effectiveness of the volunteer solicitor program and consider areas for growth and improvement, including developing and delivering new and innovative volunteer programs.
- Assess and monitor volunteer program risks and issues and provide solutions where applicable, in particular around volunteer retention.
- Conduct complex advice and casework (including litigation) with minimal supervision.
- Contribute to and develop law reform work, including submission and report writing.
- Provide legal supervision to other solicitors as an experienced member of the legal team, including taking responsibility as a nominated person.
- Develop innovative clinical legal education opportunities for students at the Centre.
Requirements
- Eligible to practise as a solicitor New South Wales.
- An ability to provide high quality legal advice, with a focus on areas of law relevant to KLC’s practice such as criminal law, family law, tenancy, credit and debt, and/or discrimination.
- Excellent oral and written communication skills, including experience working with people from diverse backgrounds including Aboriginal and Torres Strait Islander people, people with a disability and people from culturally and linguistically diverse communities.
- Excellent stakeholder management skills, with the ability to liaise effectively with a range stakeholders, including volunteer lawyers, community members and law students.
- Experience working with Office365 computer systems and developing and maintaining effective administrative systems.
- Excellent time management skills, with a demonstrated ability to respond to changing priorities, manage multiple tasks and meet competing deadlines by using judgement and initiative.
- Extensive experience in advice and casework (including litigation), in particular in the areas of law relevant to KLC’s practice.
- Extensive experience in the legal assistance sector.
- Extensive experience in delivering quality stakeholder engagement, preferably in the legal assistance/NGO sector.
- Proven experience providing legal supervision to solicitors, volunteers and students.
Benefits
- 17% Superannuation contributions and additional leave loading payments
- Career development opportunities
- Additional 3 days of leave over Christmas period
- Discounts and entitlements (retail, education, fitness)
- Option to study and save with 50% off tuition fees for courses and degrees at UNSW.
- UNSW’s Flexible Work Policy provides staff with the opportunity to personalise worktimes (e.g., early start time to finish early).
- UNSW supports staff who have family responsibilities through a number of entitlements including parental leave, primary carer leave and more!
Notes
- Verification of Qualifications
- Working with Children Check
- Criminal Record Check
Law Reform Solicitor/Clinical Solicitor
The University of New South Wales (UNSW Sydney) Kensington, NSW, Sydney, NSW
Dates
- Opening Date: 23-Sep-2024
- Closing Date: 08-Oct-2024
Location
- Kensington, NSW, Sydney, NSW
Salary
- Level 6 Position $100,354 - $107,054 + 17% Super (Level 7 Position Level is only available for applicants with the relevant skills and experience, $110,073 - $119,132)
Responsibilities
- Coordinate and participate in law reform and policy work undertaken by the Centre including the development of strategic law reform campaigns and submission writing as well as coordinating and participating and contributing to policy work of the sector in areas of expertise.
- Provide generalist legal advice and conduct casework in conjunction with the other lawyers employed at the Centre in accordance with the Centre’s policies and across the range of the Centre’s advice and casework guidelines.
- Responsible for supervising one of the Centre’s advice nights per week and participate in the Centre’s community outreaches, Health Justice Partnership and the Employment Rights Legal Service.
- Participate in delivering quality clinical legal education to UNSW Law students including by; supervising student participation in advice, casework; undertaking student assessment; sharing the teaching of classes; and supervising and developing student projects.
- Participate in the Centre’s social and digital media program and external communications.
- Assist in the general day to day administration of the Centre, including assisting other staff members during periods of leave.
- Develop and run new classes for students which incorporate active learning.
- Identify and implement Access and Equity strategies in respect of the Centre’s students and clients.
- Conduct more complex casework in line with Centre policies.
- Identify and develop proactive law reform strategies based on identifying casework trends and areas requiring reform.
- Develop and coordinate sector wide law reform responses, including the management of a range of stakeholders, including submission writing, international human rights reporting and law reform reports.
- Supervise other staff members at the Centre in accordance with the Centre’s risk management policies.
- Collaborate on projects with clinical legal educators from other universities.
Requirements
- Eligible to practise as a solicitor New South Wales.
- Demonstrated experience in providing legal advice and casework, in an area relevant to the Centre’s practice.
- An ability to undertake policy and law reform work in areas relevant to the Centre’s practice.
- An ability to undertake social and digital media and communications work.
- Excellent oral and written communication skills including an ability to communicate effectively with people from diverse backgrounds.
- An ability to supervise students or volunteers, in accordance with risk management practices.
- An ability to provide legal assistance to disadvantaged clients, including Aboriginal and Torres Strait Islander people, people with a disability and people from culturally and linguistically diverse communities.
- A demonstrated commitment to social justice and knowledge of the legal assistance sector.
- Knowledge of health and safety responsibilities a commitment to attending relevant health and safety training, including undertaking and maintaining all relevant health and police check required to work in a hospital environment.
- Extensive experience in policy work and in developing law reform and policy programs, including experience co-ordinating joint or collaborative responses.
- Extensive experience acting as a nominated person or supervising solicitor.
- Extensive experience in complex advice and casework.
- Extensive experience working in a community legal centre, or legal aid environment.
- Experience in working in tertiary education or clinical legal education and an ability to develop and deliver new classes and courses.
Benefits
- 17% Superannuation contributions and additional leave loading payments
- Career development opportunities
- Additional 3 days of leave over Christmas period
- Discounts and entitlements (retail, education, fitness)
- Option to study and save with 50% off tuition fees for courses and degrees at UNSW.
- UNSW’s Flexible Work Policy provides staff with the opportunity to personalise worktimes (e.g., early start time to finish early).
- UNSW supports staff who have family responsibilities through a number of entitlements including parental leave, primary carer leave and more!
Notes
- Verification of Qualifications
- Working with Children Check
- Criminal Record Check