Competitive salary package starting from VND15,724,000/month (gross) and allowances
Responsibilities
Handle assigned tickets from first line support.
Deliver end-user support in a professional manner for desktops, laptops, printers and audio-visual equipment through telephone, email, remote desktop and visiting the user.
Coordinate the repair of minor problems with printers, computers and software on daily operating basis.
Update detailed information of tickets into the ticketing system.
Report major problems to IT Services & Support Lead.
Perform regular proactive checks of desktops, printers, telephones and other IT devices as instructed by IT Services & Support Lead.
Provide out of hours support as required by being available through mobile phone access after-hours.
Any other duties as directed by IT Services & Support Lead.
Requirements
Have at least 2 years of experience in similar roles
Demonstrated general experience in IT service
Demonstrated knowledge in desktop operating systems and applications, and general troubleshooting skills
Well-developed interpersonal skills
Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence – Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility).
English Proficiency: IELTS General with a score of at least 5.5 (or equivalent).
Benefits
Generous annual leave, carer leave and public holidays (Christmas and Tet Holidays)
Private health insurance and wellness programs
Professional development and career advancement
Relocation and visa support
Access to state-of-the-art facilities and resources
A vibrant and diverse campus life and more!
Notes
RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer To Work For in Asia.
Western Sydney UniversityHawkesbury CampusSimilar Jobs
Closing: 21-Jun-2024
Expired
Job Summary
Dates
missing
Responsibilities
The ServiceNow Enterprise Service Management Administrator is responsible for the administration, maintenance, development and ongoing evolution of the Enterprise Service Management platform (ServiceNow) to support the continuous improvement of service delivery and innovation.
Demonstrate personal leadership in their area of expertise and promote delivery on the IT Strategy in the context of the IT Service Charter.
Requirements
Tertiary (preferably post graduate) qualifications or progress towards post graduate qualifications and/or extensive relevant experience in an appropriate discipline.
Demonstrated experience working within information technology services in large and complex organisations providing ServiceNow administration and development.
Strong collaboration and negotiation skills to liaise with various colleagues and teams across the University.
Sound practical knowledge of relevant best practice frameworks including Software Development Lifecycle and project management methodology.
Previous experience in ServiceNow workflow automation and configuration of discovery tools, APIs, ServiceNow Workflows, UI Pages, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules, JavaScript, AngularJSA, JSON, and Aax scripting in ServiceNow.
Benefits
Benefit from flexible work arrangements, salary packaging, 35-hour work week, development opportunities and more.
Notes
This is an ongoing position based at Hawkesbury Campus, although travel to other campuses of the University may be required. Please review the position description for further information.
Co-ordinate and manage the provision of information services and facilities to ensure the effectiveness of these operations by developing efficient, cost-effective work practices and procedures and monitoring service performance and activity.
Manage and co-ordinate a campus-based team including mentoring, recruitment, training, and performance appraisal. Coach, guide and support team members as needed to deliver against individual, team and University goals.
Assist with the evaluation and rationalisation of the Library’s collections based on collection assessment and usage data, working with the Library Services Information to achieve outcomes within established timelines, standards and budget.
As part of a cross-campus team, design, deliver and evaluate digital literacy programs to meet students’ needs to enhance learning experiences.
Provide expert information assistance and faculty outreach to the Deakin University community that reflects a customer service ethos, to maximise the use of Library resources, services and facilities.
Requirements
A Degree and/or postgraduate qualifications in library and information science conferring eligibility for Associate membership of the Australian Library and Information Association, or
Extensive experience and management expertise in technical or administrative fields; or
An equivalent combination of relevant experience and/or education/training.
Experience in the design and delivery of face to face and online Library workshops and modules.
Benefits
Access to a variety of leave options including generous parental leave and the ability to purchase additional leave.
Flexible working arrangements to help manage work-life balance.
Ongoing learning and development opportunities to grow your career.
An inclusive and supportive culture and environment to work in, both online and on campus.
Notes
For a confidential discussion regarding this role, please contact Megan O’Brien, Manager, Campus Libraries and Enquiry Services on megan.obrien@deakin.edu.au.
For a copy of the position description, please see below: CoordinatorCampusLibraries.pdf.
Western Sydney UniversityWestern’s Parramatta South CampusSimilar Jobs
Closing: 20-Oct-2024
Expired
Job Summary
Dates
Opening Date: Not Available
Closing Date: 20-Oct-2024
Location
Western’s Parramatta South Campus
Salary
$151,302 to $161,579 p.a. | Includes 17% Superannuation
Responsibilities
Plan and manage the delivery of IT and Digital support services at the campus level.
Ensure exceptional customer experience for students and staff within Schools, Institutes, and Units.
Oversee a team of staff across various locations and support hours.
Service a comprehensive range of campus-based ICT resources, including computer labs, teaching spaces, audio-visual equipment, office technology, printers, and mobile devices.
Resolve incidents and requests at the first point of contact.
Manage customer service and operational aspects of the printer fleet and associated cost recovery system.
Lead strategic initiatives in print services.
Inspire the team with enthusiasm and promote the IT Strategy.
Requirements
Tertiary (preferably postgraduate) qualifications or extensive experience in managing IT user support services.
Experience using a recognised framework such as ITIL, with practitioner accreditation.
Broad understanding of PC hardware and software systems, audio-visual technologies, and IT infrastructure components.
Practical knowledge of frameworks like PRINCE2 and ITIL V3.
Proven leadership in IT services within large, complex organisations.
Significant management experience.
Excellent communication and customer service skills.
Commitment to principles of anti-discrimination, staff and student equity, and work health and safety.
Collaborative and autonomous professional capable of working under pressure.
Availability for evening shifts.
Benefits
Flexible work arrangements & work from home options (up to 2 days per week)
Professional development opportunities
Multi-Campus opportunities
Access to staff benefits such as health and fitness programs, café and restaurant deals, and other goods and services.
Notes
Visa sponsorship is not available for this position.
Evidence of working rights in Australia must be provided at the time of application.
Only applications submitted via the WSU online recruitment system will be accepted.
The University of SydneyDarlington CampusSimilar Jobs
Closing: 27-Jun-2024
Expired
Job Summary
Dates
Posted 10 Days Ago
Responsibilities
Lead strategic initiatives for First Nations staff and students
Contribute to academic activities through teaching and research
Implement First Nations Strategic Initiatives
Develop the Business School's profile and relationships
Chair the University of Sydney Business School Indigenous Strategy and Services committee
Collaborate with other Associate Deans
Requirements
Hold a PhD
Identify as Aboriginal and/or Torres Strait Islander
Have established relationships with key Indigenous communities, industry, and academic institutions
Understand governance, policy, and compliance frameworks
Experience in people leadership and management
Benefits
Attractive remuneration package
Relocation assistance may be provided if required
Notes
Exciting opportunity to join the leadership team at the University of Sydney Business School
Full-time (1 FTE) position of a fixed-term basis for 3 years with possibility for renewal for a further 2 years with an underlying continuing position at an Associate Professor Level
The University of Western AustraliaCrawleySimilar Jobs
Closing: 18-Jun-2024
Expired
Job Summary
Dates
18-Jun-2024 - Closing Date
Responsibilities
Have a strong impact in defining the scope of change to the UWA physical estate in two key areas of Teaching & Learning and Research while using your expertise in place making, planning and building design resulting in robust design solutions in an urban environment
Engaging with key stakeholders to define changes required to the physical estate to support their strategic business requirements
Defining the scope of change to the physical estate as it relates to the specific portfolio area, taking account of the UWA Masterplan and other relevant UWA stakeholder requirements
Requirements
Relevant tertiary experience or demonstrated equivalent
Extensive relevant experience in capital works projects associated with urban spaces, research and/or teaching facilities; or an equivalent combination of relevant work experience and/or education/training
Highly developed creative, conceptual, and analytical skills
Demonstrated practical application of place making, planning, and building design resulting in robust design solutions in an urban environment
Comprehensive knowledge of building and infrastructure services, physical resources, and environments in the higher education sector and/or financial capital or building and construction industry
Knowledge and application of legislative and regulatory requirements in the areas of Australian Building Codes and Standards, Occupational Safety & Health, Equal Opportunity, and principles of universal access
Benefits
Salary increase of 5% after 1 July 2024
Parental leave policy with 26 weeks paid leave after 12 months service and 36 weeks after 5 years
On-campus childcare facilities for children aged 6 weeks to kindy
Flexible working arrangements
Partnership with Pride in Diversity and Athena SWAN Bronze accreditation
Develop and implement strategies to encourage Aboriginal and Torres Strait Islander students to attend the University
Provide specialist advice and support academically, professionally, and pastorally to ensure successful retention, progression, and graduation of students
Requirements
Understanding of Aboriginal and Torres Strait Islander culture
Knowledge of higher education policies and resources
Experience in delivering education programs
Benefits
Salary packaging
Flexible work arrangements
Professional development programs
On-campus health clinic and fitness facilities
Notes
Position requires a valid Working with Children Check
The Service Connect Advisor will be responsible for providing advice for their skilled resolver group. The primary objective is to resolve all enquiries at first point of contact whilst providing a high level of customer service skills across all customer contact channels. The Advisor will anticipate the customer needs and go above and beyond where possible. The role of the Advisor will be to conduct appropriate research and/ or identify root causes and provide advice or escalate specialist advice or high-risk enquiries. Please note: there may also be a requirement to work staggered start times depending on business requirements to cover the University core support hours.
Requirements
Demonstrated customer service experience delivering professional support services specific to the skilled resolver group. A strong customer centric mindset. Demonstrated ability to fact find, provide advice and use logical thought process to support recommendations and advice. Demonstrated ability to build and maintain partnerships and relationships in a collaborative manner with key internal clients and external stakeholders to support the University’s business objectives. Proven ability to identify root cause of issue to recommend and deliver appropriate strategies and innovative solutions and solve any further complications that may be encountered. Demonstrated ability in providing accurate and timely solutions and advice through multiple customer contact channels. Demonstrated ability to work autonomously with minimal supervision in a fast-paced environment with the ability to prioritise multiple tasks to meet conflicting deadlines. Strong problem solving, interpersonal and analytical skills, strong communication across multiple mediums (i.e telephone, ticketing tools, web chat etc). Demonstrated ability in the use of a range of computer applications and the ability to quickly learn new technologies. Desirable but not essential if experienced with ServiceNow, Workday and/or ADP Payroll. Please Note: Appointment to this position is subject to passing a Victorian Employee Working with Children Check.
Benefits
8 week contract, full time hours
Based at the City Campus but may be required to work and/or be based at other campuses of the University.
Notes
Appointment to this position is subject to passing a Victorian Employee Working with Children Check.
1. Provide quality advice, timely responses, complex issue resolution and case management to families/guardians of RMIT current students, including families/ guardians of local and international students in accordance with University policies and processes. Support families in navigating University resources through the approved communication channels.
2. Coordinate with the Academic Registrar’s Group and the Legal team in the development and update of policies and processes relating to families, including privacy release, unsatisfactory academic progress, third-party complaints, student billing, etc.
3. Coordinate with a wide range of internal stakeholders to provide clear and timely responses to family enquiries. Maintain broad familiarity and timely updates on knowledge about relevant University areas so that related family enquiries can be addressed accurately and transparently.
4. Master RMIT student record system, administrative systems and service management platform to perform case management.
5. Work closely with Student Connect Student Advisors and Senior Student Advisors to manage related student-family enquiries.
6. Receive feedback from families and provide it to relevant University stakeholders, including Academic Schools, student services and Operations Portfolio. Provide the Manager, Family Connect and the Coordinator, Family Support with family enquiry and feedback patterns for recommendations to address them with proactive family communications and engagement efforts.
7. Make referrals to Academic Registrar’s Group Third-party Complaints in accordance with the Third-Party Complaints Procedure.
8. Actively contribute to the design and implementation of the family support program including communications, events and activities (Family Day, Family Weekend, Parent and Family Orientation/ Welcome Event, etc.)
9. Lead or participate in team projects to enhance the experience of families.
10. Actively contribute feedback and improvement suggestions to the review of administrative processes in Family Connect team meetings or cross-unit discussions. Demonstrate the student-centered and innovative approach to continuously creating unique student and family experiences and innovations.
11. Perform other tasks as assigned by the Manager, Family Connect.
Requirements
1. Bachelor’s degree in a relevant discipline.
2. At least 2 years of experience in a customer service role where the expectation was to deliver high levels of customer service across a broad range of service areas, preferably in an educational environment.
3. Demonstrated ability to deal with sensitive and challenging situations in a professional and diplomatic manner; Ability to perceive and manage the emotions of one's self and others.
4. Demonstrated complex issue resolution and decision-making skills, including the ability to source relevant additional information.
5. Ability to build and maintain effective relationships in a culturally diverse environment utilising strong interpersonal communications skills;
6. Demonstrated professional and communicative maturity.
7. Fluency in Vietnamese and high proficiency in professional English; Ability to convey complex information, ideas and concepts clearly and efficiently to a variety of different audiences.
8. Demonstrated ability to work flexibly and efficiently as a member of a team in a high-volume customer-focused environment. Ability to prioritise workload to meet deadlines and service expectations.
9. Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence –Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility).
Benefits
- 13th month Tet bonus
- Private medical insurance (for you and your dependents)
- Annual health check
- Generous annual leave, career leave and public holidays (Christmas and Tet Holidays)
- Professional development and career advancement
- Access to state-of-the-art facilities and resources
- A vibrant and diverse campus life and more!
Notes
English proficiency requirement: IELTS (General) with a score of at least 6.0 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).
Flinders UniversityAdelaide City Campus / Kaurna CountrySimilar Jobs
Closing: 23-Jun-2024
Expired
Job Summary
Dates
Opening date: not available
Closing date: 23-06-2024
Responsibilities
Provide exceptional customer service in a frontline service capacity, supporting customers with a range of enquiries.
Offer in-person support for student related issues such as wayfinding and connection to service, maintaining student ID cards, enrolment and class registration support, fees, exams, graduations and general queries.
Provide administrative support and other appropriate duties as directed.
Maintain positive, collaborative relationships with a wide variety of other student service providers throughout the University.
Host campus tours for students, prospective students and other visitors.
Requirements
Confident interpersonal and communication skills.
Ability to build and maintain effective relationships with team, other staff, students, and external stakeholders.
Approachable individual with a vibrant attitude.
Experience in customer service roles is a bonus, but not required.
Must be a student enrolled at City Campus.
Benefits
17% Superannuation + salary packaging options
Flexible working arrangements
Wide range of professional development activities and services, including in-house training programs.
Diversity and inclusion for all students and staff.
Commitment to Reconciliation and Indigenous Employment.
Flinders UniversityBedford Park / Kaurna CountrySimilar Jobs
Closing: 16-Jun-2024
Expired
Job Summary
Dates
12 Days Ago - Posted
Fixed Term until December 2024
Responsibilities
Manage day-to-day College administration by administering student data in university systems.
Assist Topic Coordinators with the preparation and administration of topics and course development activities in the College as required.
Assist with the ongoing review of business processes and systems for enhanced innovative business practices and an improved student experience across a range of student administration activities.
Requirements
Excellent verbal and written communicator with well-developed interpersonal and customer service skills.
Motivated self-starter who can work independently and collaboratively in a fast-paced environment.
Knowledge of contemporary administrative systems, software, and practices.
Benefits
17% Superannuation + salary packaging options
Flexible working arrangements
Wide range of professional development activities and services
Vibrant campus life and amenities including on-campus health care services, gym, and childcare center (Bedford Park, South Australia).
Notes
Higher Education Officer Level 4
Full-Time
Valid National Police Certificate required
Evidence of up-to-date COVID-19 vaccinations may be required
As the Clinical School Services Officer, you will be responsible for the overall operations and logistical leadership of the Rural Generalist Programs (RGP) aligned clinical school.
Working alongside the School of Rural Medicine’s Rural Generalist Team and collaborating with other relevant stakeholders to ensure effective operational delivery by providing high level administrative support to academics and students.
Providing support to the Head of Clinical School to ensure the Rural Clinical School delivers an exceptional student experience whilst meeting medicine program goals, objectives and reporting requirements.
Traveling frequently in between clinical school locations and other campuses as such a NSW valid driver’s license is required.
Requirements
Proven ability to build strong relationships and demonstrate integrity and commitment to providing quality customer service to a diverse range of stakeholders.
Excellent communication skills with a proven ability to prepare reports for senior leaders and committees.
Exceptional organisational, planning, program management and problem solving skills to achieve work objectives and meet deadlines.
Proven ability to contribute positively to a team and maintain professional relationships.
A relevant degree; or an equivalent level of knowledge gained through any other combination of education, training and/or experience.
Benefits
Professional development opportunities
Generous leave options
Enjoy salary packaging and sacrifice options
Access to an Employee Assistance Program (EAP)
Support workplace giving to a range of charities or our Staff give program which funds student scholarships.
Notes
2 positions available, Fixed term (until December 2025)
1x Hastings Macleay Clinical School (Kempsey, NSW) – Part time, 28 h/w
1x Northern Rivers Clinical School (Macksville, NSW) – Part time, 14 h/w
- Deliver Community Services qualifications at the Diploma or Certificate IV level, including Community Services, Mental Health, or Child, Youth, and Family Intervention.
- Develop and deliver learning services, designing outcome-focused vocational programs.
- Connect with industry, schools, universities, and other TAFE and VET providers to stay current with industry practices.
- Play a vital role in shaping the educational journey of students.
Requirements
- Knowledge of the education and training sector.
- Possession of relevant vocational qualification/s at the level equivalent to or higher than the level to be delivered.
- A Certificate IV in Training and Assessment, or a Diploma or higher level qualification in adult education.
- Demonstrated capacity for best practice in the management of teaching and learning activities.
- Demonstrated current industry skills directly relevant to the training/assessment being undertaken.
Benefits
- 6 weeks annual leave.
- Generous carers leave.
- 17% superannuation.
- Flexible and inclusive work/life balance.
- Fantastic staff professional/career development opportunities.
Notes
Fixed Term, Full Time (2 positions available).
Work from home!
Progression beyond Teacher Step 4 will only occur if an approved teaching qualification has been obtained.