Manager, Client Services - Marketing and Communication
The University of Queensland St Lucia Campus- Opening Date: Not Available
- Closing Date: 05-Sep-2024
- St Lucia Campus
- Base salary will be in the range $111,154 - $124,619 + 17% Superannuation (HEW Level 8)
- Project manage M&C’s response to major projects and strategic initiatives (excluding major domestic advertising recruitment campaigns) from taking the client brief, assembling teams, delivering the integrated response and managing client feedback and approvals.
- Support the Senior Manager, Planning and Performance in management and alignment of M&C quarterly planning and reporting to clients.
- Project manage key University publications as well as UQ’s suite of domestic guides.
- Build and maintain relationships with clients, acting as the primary point of contact for enquiries and M&C requests for support from stakeholders, including Future Students, faculties, institutes and other organisational units.
- Ensure plans are implemented to deadlines and budgets are met.
- Coordinate and manage solutions for clients and internal teams while fostering knowledge-sharing across all stakeholders to ensure collaborative and informed work.
- Implement effective processes and information flow between M&C and clients.
- Coordinate multiple projects at once and ensure strong integration across M&C and the university.
- Manage the Client Services team to build a culture of communication, responsiveness and client support, while embedding ways of working through M&C’s planning and collaboration tool.
- A degree in marketing, communication, or a related discipline and extensive experience in marketing within a complex service organisation or an equivalent combination of education/training and/or experience.
- Extensive expertise in project management, publication management and developing, implementing and evaluating large-scale projects.
- Outstanding communication and interpersonal skills with the ability to influence and negotiate effectively across formal structural boundaries.
- High level supervisory skills and experience, as well as organisational skills and the ability to prioritise and meet deadlines in a busy work environment.
- Knowledge and understanding of the tertiary education sector and/or experience working in complex organisations or agencies is desirable, but not essential.
- You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.
- The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, criminal check, education check.
- 26 weeks paid parental leave or 14 weeks paid primary caregiver leave
- 17% superannuation contributions
- 17.5% annual leave loading
- Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
- Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
- UQ Study for Staff
- On campus childcare options
- Cheap parking (from just $5.75 a day)
- Salary packaging options
- For more information about this opportunity, please contact Loretta Porche, Senior Manger, Integrated Planning via l.porche@uq.edu.au.
- For application queries, please contact talent@uq.edu.au stating the job reference number (below) in the subject line.
- UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.
Manager, Client Services - Marketing and Communication
Location: St Lucia Campus
Time Type: Full time
Posted On: Posted 11 Days Ago
Job Requisition ID: R-42035
Department: Marketing and Communication
Position Type: Full-time (100%), permanent position
Base Salary: $111,154 - $124,619 + 17% Superannuation (HEW Level 8)
Work at our vibrant and conveniently located St Lucia campus.
About This Opportunity
An excellent opportunity is available for the Manager, Client Services based within Marketing and Communication (M&C). In this role, you will be responsible for the management of key projects within Marketing and Communication (excluding major domestic recruitment advertising campaigns). This includes managing and coordinating integrated response teams across M&C for key strategic initiatives and awareness days/events, management and production of the UQ Domestic Study Guide suite and supporting management and alignment of M&C quarterly planning and reporting.
Key Responsibilities Include:
- Project manage M&C’s response to major projects and strategic initiatives (excluding major domestic advertising recruitment campaigns) from taking the client brief, assembling teams, delivering the integrated response and managing client feedback and approvals.
- Support the Senior Manager, Planning and Performance in management and alignment of M&C quarterly planning and reporting to clients.
- Project manage key University publications as well as UQ’s suite of domestic guides.
- Build and maintain relationships with clients, acting as the primary point of contact for enquiries and M&C requests for support from stakeholders, including Future Students, faculties, institutes and other organisational units.
- Ensure plans are implemented to deadlines and budgets are met.
- Coordinate and manage solutions for clients and internal teams while fostering knowledge-sharing across all stakeholders to ensure collaborative and informed work.
- Implement effective processes and information flow between M&C and clients.
- Coordinate multiple projects at once and ensure strong integration across M&C and the university.
- Manage the Client Services team to build a culture of communication, responsiveness and client support, while embedding ways of working through M&C’s planning and collaboration tool.
About UQ
As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.
Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.
Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:
- 26 weeks paid parental leave or 14 weeks paid primary caregiver leave
- 17% superannuation contributions
- 17.5% annual leave loading
- Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
- Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
- UQ Study for Staff
- On campus childcare options
- Cheap parking (from just $5.75 a day)
- Salary packaging options
About You
A degree in marketing, communication, or a related discipline and extensive experience in marketing within a complex service organisation or an equivalent combination of education/training and/or experience.
Extensive expertise in project management, publication management and developing, implementing and evaluating large-scale projects.
Outstanding communication and interpersonal skills with the ability to influence and negotiate effectively across formal structural boundaries.
High level supervisory skills and experience, as well as organisational skills and the ability to prioritise and meet deadlines in a busy work environment.
Knowledge and understanding of the tertiary education sector and/or experience working in complex organisations or agencies is desirable, but not essential.
You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.
The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, criminal check, education check.
Questions?
For more information about this opportunity, please contact Loretta Porche, Senior Manager, Integrated Planning via l.porche@uq.edu.au. For application queries, please contact talent@uq.edu.au stating the job reference number (below) in the subject line.
Want to Apply?
All applicants must upload the following documents in order for your application to be considered:
- Cover letter summarising how your background aligns to the ‘About You’ section
- Resume
Other Information
UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.
We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to talent@uq.edu.au for accessibility support or adjustments.
Applications close Thursday, 5 September 2024 at 11.00pm AEST (R-42035).