Speech and Hearing Clinic Receptionist
Location: Wallumattagal Campus, North Ryde
Time Type: Part time
Posted On: Posted 4 Days Ago
Job Requisition ID: R000017060
Salary: From $52.46 per hour (HEW Level 4) + 11.5% superannuation guarantee where eligible
Appointment Type: Casual
Company: Macquarie University (Wallumattagal Campus, North Ryde) NSW
We are currently seeking experienced receptionists to add to our casual pool. Work in a supportive, dynamic, service focused environment.
Working as part of a team, our receptionists are important roles supporting the operations of the Speech and Hearing Clinic at Macquarie University through high volume customer service and administrative support.
Key accountabilities include (not limited to):
- Provide best practice reception and administrative services for the Clinic and its activities following Clinic protocols.
- Manage the booking of appointments to ensure effective use of clinic rooms for clinicians and student placements.
- Manage a high volume of inbound and outbound calls and emails with courtesy and empathy.
- Manage daily business and administrative operations of the clinic using Microsoft Office applications (Outlook, Word, Excel).
- Process client registrations, referrals, invoices and refunds, including processing claims for third party funding programs.
- Ensure accurate data entry of client information and records whilst preserving confidentiality and privacy.
- Respond to, or appropriately escalate, queries from staff, visitors, and members of the public about the Clinic and its activities.
About You
Ideally, you will have previous reception and administration experience. Experience within a healthcare setting, preferably hearing and/or speech pathology, is desirable but not essential. You will be an enthusiastic and professional individual who enjoys interacting with clients to provide best practice customer service in each interaction. You will enjoy working in a lively environment, have excellent organisational skills, and the ability to prioritise work whilst maintaining a high level of accuracy.
About Us
The Macquarie University Speech and Hearing Clinic provides best-practice clinical services in Audiology and Speech Pathology. The clinic is designed to deliver high quality integrated health services and excellence in clinical education. Clients are seen by either Audiologists or Speech Pathologists with students under supervision as part of their Master’s degree programs. Housed in the state-of-the-art Australian Hearing Hub, the Clinic has excellent facilities and is located alongside key partners. The Clinic offers a comprehensive range of diagnostic and rehabilitative speech pathology and audiology services to people of all ages with speech and hearing difficulties. We have 7 audiologists and 7 speech pathologists supported by 3 administrative staff. We also have approximately 200 student clinical placements on site per year. Our services help Australians to participate in everyday life – at home, at school, at work or socially.
To Apply
To be considered for this position please provide your resume along with 1-2 page cover letter addressing the following selection criteria:
- Demonstrated reception/administration experience within a strong client-focused environment – preferably in a healthcare setting.
- Demonstrated sound verbal and written communication skills, and the ability to build rapport with clients.
- Excellent organisational and time management skills with attention to detail and high level of accuracy.
- Demonstrated experience with Microsoft office applications (Outlook, Word, Excel). Experience with health-related software (eMR) such as Medical Director/PowerChart, desirable, but not essential.
- Ability to work effectively as part of a team and contribute to a positive team culture.
- Understanding of privacy and confidentiality principles.
Role Specific Conditions
- Working with Children Check clearance for NSW
- NDIS Worker Check (NDISWC)
- Immunisation screening for a Category A worker
- Criminal History Check
Specific Role Enquiries: Yoke Hong, Practice Manager, Speech and Hearing Clinic yoke.hong@mq.edu.au
If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.
Applications Close:
Diversity and Inclusion
Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.
We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education.
Flexible Work
At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub.
About Us
Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 54 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community.
