Position Number: 0022844
Location: Parkville
Role type: Full-time; Continuing
Department: Business Services
Salary: UOM 7 - $106,432-$115,211 p.a. plus 17% super
This position is a professional development opportunity for University of Melbourne staff. Only current Continuing, Fixed-Term, and Casual staff are eligible to apply. Eligible staff wishing to apply must update their profile on the application page to indicate they are ‘currently employed by the University of Melbourne’. This will confirm eligibility for positions that are open to internal staff applicants only.
Reporting to the Service Delivery Lead, the Service Delivery Domain Specialist will excel in delivering customer service while supporting the team in meeting all Service Levels and KPIs. As an escalation point for consultants within the Service Delivery teams, the Specialist will provide guidance within their nominated discipline and, if necessary, step in for the Team Leader in operational activities.
The role involves assessing, designing, and documenting process improvements for both existing and newly integrated functions within Service Delivery. Additionally, the specialist will provide project support, serving as a subject matter expert.
We are seeking people who demonstrate excellent communication skills, both written and verbal. You should be able to work independently as well as collaboratively within a team.
You will also have:
For further information regarding responsibilities and requirements please refer to the attached PD.
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Business Services provides a full range of class leading services to all operating entities of the University and comprises thirteen teams supporting the University community.
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
If you feel this role is right for you, please apply with the following documents:
Please note that you are not required to respond to the selection criteria in the Position Description.
Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Ethan via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the contact details listed on the Position Description.
Advertised: 24 Sep 2024 12:05 AM AUS Eastern Standard Time
Applications close: 01 Oct 2024 11:55 PM AUS Eastern Standard Time
Apply now
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Work type: Continuing
Campus: Parkville
Category: Non-Academic, Business Services
Salary: $106,432 - $115,211 (UOM 7)
We acknowledge and pay respect to the Traditional Owners of the lands upon which our campuses are situated.
Read about our commitment to reconciliation.