Location: Ballarat, Victoria
Time Type: Part time
Posted On: Posted Today
Job Requisition ID: JR100456
Support students to interpret and navigate University policy, case manage student appeals and concerns and contribute to service improvement.
Position Closing Date: 06/10/2024
Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support, social equity, skills and employment, we are driven to make difference to every student and the community providing lifelong learning, skills, and research locally, regionally, and globally.
With University and TAFE campuses in Ballarat, Berwick, Gippsland, and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education.
Student Advocacy is a key contributor to student satisfaction, retention and success at Federation University, providing independent, confidential advice and support for a diverse cohort of students around any matters which impact on their educational experience.
Through this student-centred role you will promote and deliver Student Advocacy to students, maintain an appropriate client caseload, and build and maintain stakeholder networks.
You will:
You will have demonstrated experience resolving enquiries and complaints including contributing to the resolution of issues through negotiation and interpersonal skills, understanding the University environment and engaging with students from diverse backgrounds.
You will possess:
All University positions delivering education and/or services to children must hold a valid Working With Children Check (WWCC). Please refer to the position description for WWCC requirements.
Applicants are required to submit a resume and a suitability statement not to exceed two-pages.
Federation University is committed to The Circle Back Initiative program, whereby we will respond to every applicant.
If you are experiencing technical difficulties with your application, please email the Recruitment team or phone 03 5327 9756. Our position descriptions also list a contact person for job specific inquiries.
Established in 1870, Federation University has been reaching communities and building generations of independent thinkers united in the knowledge that they are greater together. Federation University is committed to attracting, developing and retaining the best talent ranging from our academic and research staff to those working in student experience and professional roles. We are all part of a collaborative culture inspiring the highest levels of excellence, innovation, integrity and respect.
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