Change Communications Manager
The University of New South Wales (UNSW Sydney) UNSW Kensington Campus, Sydney, NSW- Opening Date: 17-Sep-2024
- Closing Date: 01-Oct-2024
- UNSW Kensington Campus, Sydney, NSW
- Starting Salary $143007 plus generous superannuation and leave loading
- Develop a fit for purpose change communications approaches appropriate to the complexity of the proposed changes.
- Lead the change communications process through its entire lifecycle, including continuous assessment of the effectiveness of the plan and identification of alternative approaches.
- Initiate and facilitate stakeholder engagement, to ensure the voice of the customer is heard and implemented into the product design.
- Develop and deliver a tailored communications and engagement strategy with a strong organisational change element to support successful adoption of Innovation culture and enabling technology.
- Plan, develop, and implement communications to inform and support impacted stakeholders and customers.
- Consult and work collaboratively with key stakeholders and utilise subject matter expertise to develop and deliver communications deliverables.
- Collaborate with a wide range of stakeholders, including divisional and faculty leadership teams and corporate communications team.
- Utilise an effective mix of traditional and digital communications mediums, tailoring to impacted stakeholders’ preferences where required.
- Provide support to the implementation of a mindset and culture plan, along with corresponding capability uplift, fostering a culture of innovation, customer centricity, and collaboration.
- Supporting a culture of innovation by role modelling experimentation and innovative change approaches, techniques and mindset.
- Produce high-quality communications deliverables and ensure change execution activities are delivered within set timeframes.
- Coach and influence leaders to become great communicators to effectively engage their people through the implementation of change.
- Actively seek feedback to help measure the effectiveness of stakeholder engagement and communications activities.
- Align with and actively demonstrate the UNSW Values in Action: Our Behaviours and the UNSW Code of Conduct.
- Ensure hazards and risks psychosocial and physical are identified and controlled for tasks, projects, and activities that pose a health and safety risk within your area of responsibility.
- Tertiary qualification with extensive experience in change communication management to support organisation change and technology related roles.
- Keen desire to learn and experiment with emerging technologies and interest in the culture of innovation.
- Excellent written and verbal communication skills with a high level of attention to detail for deliverables produced across a range of different communication channels such as Microsoft Viva Engage, MS Teams, and email newsletters.
- Some exposure to human centred change and/or organisational development would be an advantage.
- Demonstrated experience in distilling complex information into simple messages with the ability to tailor content for a variety of audiences.
- Ability to function effectively and independently with the capacity to take responsibility, exercise judgement and proactively address and resolve problems as they arise.
- Ability to work in a highly adaptable and consultative manner, working in a collaborative way to deliver the best outcomes.
- Excellent time management and organisational skills with the ability to navigate through competing deadlines.
- An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
- Knowledge of health & safety (psychosocial and physical) responsibilities and commitment to attending relevant health and safety training.
- Flexible hybrid working
- Additional 3 days of leave over the Christmas Period
- Access to lifelong learning and career development
- Progressive HR practices
- Discounts and entitlements
- The University reserves the right not to proceed with any appointment.
Change Communications Manager
Job no: 527240
Work type: full time
Location: Sydney, NSW
Categories: Information Technology
Employment Type: fixed term role for 24 months as a Change Communications Manager
Starting Salary: $143007 plus generous superannuation and leave loading
Location: UNSW Kensington Campus (Hybrid Working Opportunities)
About UNSW:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community, a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.
The vision of the UNSW Innovation Accelerator Program is to create an environment that empowers and supports individuals to bring innovative ideas to fruition. It emphasizes strong leadership endorsement and capability uplift by developing new skill sets, mindsets, and tool sets, and fostering a culture of innovation, customer centricity, and collaboration. The program aims to provide a pathway for ideas to be developed, evaluated, and integrated into business as usual, with a focus on speed and agility to facilitate the rapid movement of ideas and innovation. This includes the experimentation and adoption of AI across UNSW, through a separate but integrated program of work.
The Change Communications Manager is responsible for developing and implementing a tailored communications strategy with a strong organisational change element to support successful adoption of the innovation culture at UNSW, including utilisation of AI and other emerging technologies to support innovation. They will work cross functionally across the UNSW IT teams and the wider UNSW community to ensure key business stakeholders are engaged and supported in innovation enablement. The Change Communications Manager is focused on delivering human centred change and reports to the Director Engagement and Change or Change Lead, with a dotted reporting line to the Director Innovation Enablement.
Specific accountabilities for this role include:
- Develop a fit for purpose change communications approaches appropriate to the complexity of the proposed changes.
- Lead the change communications process through its entire lifecycle, including continuous assessment of the effectiveness of the plan and identification of alternative approaches.
- Initiate and facilitate stakeholder engagement, to ensure the voice of the customer is heard and implemented into the product design.
- Develop and deliver a tailored communications and engagement strategy with a strong organisational change element to support successful adoption of Innovation culture and enabling technology.
- Plan, develop, and implement communications to inform and support impacted stakeholders and customers.
- Consult and work collaboratively with key stakeholders and utilise subject matter expertise to develop and deliver communications deliverables.
- Collaborate with a wide range of stakeholders, including divisional and faculty leadership teams and corporate communications team.
- Utilise an effective mix of traditional and digital communications mediums, tailoring to impacted stakeholders’ preferences where required.
- Provide support to the implementation of a mindset and culture plan, along with corresponding capability uplift, fostering a culture of innovation, customer centricity, and collaboration.
- Supporting a culture of innovation by role modelling experimentation and innovative change approaches, techniques and mindset.
- Produce high-quality communications deliverables and ensure change execution activities are delivered within set timeframes.
- Coach and influence leaders to become great communicators to effectively engage their people through the implementation of change.
- Actively seek feedback to help measure the effectiveness of stakeholder engagement and communications activities.
- Align with and actively demonstrate the UNSW Values in Action: Our Behaviours and the UNSW Code of Conduct.
- Ensure hazards and risks psychosocial and physical are identified and controlled for tasks, projects, and activities that pose a health and safety risk within your area of responsibility.
Skills and Experience:
- Tertiary qualification with extensive experience in change communication management to support organisation change and technology related roles.
- Keen desire to learn and experiment with emerging technologies and interest in the culture of innovation.
- Excellent written and verbal communication skills with a high level of attention to detail for deliverables produced across a range of different communication channels such as Microsoft Viva Engage, MS Teams, and email newsletters.
- Some exposure to human centred change and/or organisational development would be an advantage.
- Demonstrated experience in distilling complex information into simple messages with the ability to tailor content for a variety of audiences.
- Ability to function effectively and independently with the capacity to take responsibility, exercise judgement and proactively address and resolve problems as they arise.
- Ability to work in a highly adaptable and consultative manner, working in a collaborative way to deliver the best outcomes.
- Excellent time management and organisational skills with the ability to navigate through competing deadlines.
- An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
- Knowledge of health & safety (psychosocial and physical) responsibilities and commitment to attending relevant health and safety training.
To Apply:
If this is of interest to you, please submit your CV, Cover Letter and responses to the Skills and Experience outlined above and in the position description.
More Information:
Contact: Jen MacLachlan, email: j.maclachlan@unsw.edu.au
Applications close: Tuesday 1st of October at 11.30pm
Benefits and Culture:
- Flexible hybrid working
- Additional 3 days of leave over the Christmas Period
- Access to lifelong learning and career development
- Progressive HR practices
- Discounts and entitlements
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
The University reserves the right not to proceed with any appointment.
Position Description
Advertised: 17 Sep 2024 AUS Eastern Standard Time
Applications close: 01 Oct 2024 AUS Eastern Standard Time