Manager (Student Mentoring and Engagement)
The University of Melbourne Parkville, Victoria, Australia- Opening Date: 12-Sep-2024
- Closing Date: 26-Sep-2024
- Parkville, Victoria, Australia
- UOM 8 – $119,742 – $129,607 p.a. plus 17% super
- Lead a team of staff to effectively deliver the University’s Academic Mentoring and Peer Mentoring program in the Faculty with responsibility for ensuring alignment to strategic program objectives and any locally designed aspects.
- Deliver effective local stakeholder enquiry management using the enterprise-wide platforms (OneCRM and ServiceNow) to support academic mentors, peer mentors and students including providing timely assistance, systems support, escalation and accurate referrals to appropriate services.
- Support program-wide communication campaigns and channels to provide clear, consistent messaging for all mentors and students.
- Lead on the design and establishment of a pilot early interventions program, designed to identify students at risk of academic failure and provide targeted support.
- Demonstrated experience in leading, coaching, and developing staff to build a high-performing team, preferably in a student services context.
- A relevant postgraduate qualification or progress towards graduate qualifications and extensive experience in program delivery and management in a university setting or an equivalent combination of relevant experience and/or education/training.
- Demonstrated high level of organisational capability and analytical problem-solving skills, including the ability to establish and maintain effective systems, procedures and processes and manage competing demands and deadlines without compromising quality.
- Demonstrated commitment to improving the student/client/customer experience with a particular focus on connection, belonging and/or wellbeing.
- A high level of enthusiasm, flexibility, self-motivation, and initiative, and demonstrated ability to work independently as well as cooperatively as part of a team.
- Salary packaging
- Subsidised health and wellbeing services
- Fitness and cultural clubs
- Myki discounts
- 25% discount on graduate courses for staff and their immediate families
- Generous leave provisions
- This role requires that the successful candidate must undergo and maintain an up-to-date Working with Children Check.
- Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Manager (Student Mentoring and Engagement)
Job no: 0057072
Location: Parkville
Role type: Full-time; Continuing
Faculty: Faculty of Science
Department/School: Student and Academic Services
Salary: UOM 8 – $119,742 – $129,607 p.a. plus 17% super
Lead the operational delivery of academic and peer mentoring programs.
Shape large-scale student engagement initiatives and collaborate with diverse teams to enhance the student experience.
Salary packaging, subsidised health and wellbeing services, fitness and cultural clubs, Myki discounts, and a 25% discount on graduate courses to our staff and their immediate families!
About the Role
The Manager, Student Mentoring and Engagement oversees the Faculty of Science’s Academic Mentoring and Melbourne Peer Mentoring Programs, ensuring effective delivery of large-scale, cyclical activities that connect new students with peers and mentors. This role also establishes early interventions for students at academic risk and leads a small team, collaborating with academic and student services staff to integrate these programs into the broader student experience.
Your responsibilities will include:
- Lead a team of staff to effectively deliver the University’s Academic Mentoring and Peer Mentoring program in the Faculty with responsibility for ensuring alignment to strategic program objectives and any locally designed aspects.
- Deliver effective local stakeholder enquiry management using the enterprise-wide platforms (OneCRM and ServiceNow) to support academic mentors, peer mentors and students including providing timely assistance, systems support, escalation and accurate referrals to appropriate services.
- Support program-wide communication campaigns and channels to provide clear, consistent messaging for all mentors and students.
- Lead on the design and establishment of a pilot early interventions program, designed to identify students at risk of academic failure and provide targeted support.
Who We Are Looking For
You will have demonstrated experience in leading, coaching, and developing staff to build a high-performing team, preferably in a student services context. With excellent communication skills, you'll effectively liaise with stakeholders in complex organizations and external partners, while showing enthusiasm, flexibility, and initiative to work both independently and collaboratively.
You will also have:
- A relevant postgraduate qualification or progress towards graduate qualifications and extensive experience in program delivery and management in a university setting or an equivalent combination of relevant experience and/or education/training.
- Demonstrated high level of organisational capability and analytical problem-solving skills, including the ability to establish and maintain effective systems, procedures and processes and manage competing demands and deadlines without compromising quality.
- Demonstrated experience in leading, coaching and developing staff, and building a high performing team environment ideally in a student services context.
- Demonstrated commitment to improving the student/client/customer experience with a particular focus on connection, belonging and/or wellbeing.
- A high level of enthusiasm, flexibility, self-motivation, and initiative, and demonstrated ability to work independently as well as cooperatively as part of a team.
For further information regarding responsibilities and requirements, please refer to the attached PD.
This role requires that the successful candidate must undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your New Team – “The Science Secretariat“
The Science Secretariat is the administrative unit for the Faculty of Science and all its teaching, research, and commercial activities. The Secretariat is responsible for the policy development, planning, implementation, and ongoing management of Faculty programs.
Science at Melbourne is a global leader across fundamental and impactful scientific research and education. Science begins with curiosity, and we are dedicated to understanding the universe from the level of sub-atomic particles to the solar system. We aim to be leaders who positively impact the community locally and globally, addressing major societal issues from climate change to disease. Our discoveries help build an understanding of the world around us.
Our strength is our breadth of expertise. We are the second largest faculty in the University comprising seven schools: Agriculture, Food & Ecosystem Sciences, BioSciences, Chemistry, Geography, Earth & Atmospheric Sciences, Mathematics & Statistics, Physics and Veterinary Science.
This depth of knowledge positions the faculty to better understand, explore and impact our world and humanity, within a truly comprehensive Faculty of Science.
We have more than 150 years of experience in pioneering scientific thinking and analysis, leading to outstanding teaching and learning and offer a curriculum based on highly relevant research. We aim to train students with the knowledge and intellectual flexibility to drive the industries of tomorrow and lead across all levels of society.
What We Offer You!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits, including generous leave provisions, salary packaging, health and well-being services and discounts on graduate courses. For more information, check out our benefits page!
About the University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Be Yourself
The University of Melbourne values the unique backgrounds, experiences and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Join Us!
If you feel this role is right for you, please apply with the following documents:
- Resume
- Cover Letter outlining your interest and experience
- The responses against the Selection Criteria listed above (also found in the Position Description)
For information to help you with compiling short statements to answer the selection criteria and competencies, please go to http://about.unimelb.edu.au/careers/selection-criteria
Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Oliver Bukasa via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
Please note that in the event of sourcing a suitable candidate, the closing date for applications may be brought forward, and the job vacancy may be closed. Therefore, we encourage interested individuals to submit their applications promptly.
If you have any particular questions regarding the job please follow the details listed on the Position Description.
Position Description
Advertised: 12 Sep 2024 12:05 AM AUS Eastern Standard Time
Applications close: 26 Sep 2024 11:55 PM AUS Eastern Standard Time
Apply now