Service Improvement Analyst

Service Improvement Analyst

Job no: 0063693

Location: Parkville

Role type: Full-time; Fixed-term for 24 months

Department: Operational Performance Group; Chief Operating Officer Portfolio

Salary: UOM 7 – $106,432– $115,211 p.a. plus 17% super

Drive continuous improvement as part of the Digital Design & Service Experience team.
Apply a blended toolkit incorporating both Design and Service Improvement to deliver impactful and sustainable outcomes.
Brilliant benefits and a flexible hybrid work environment!

About the Role

To lead and inspire the practice of continuous Service Improvement mindset and methods in projects and initiatives within the Digital Design & Service Experience (DDSE) team. To design and improve the experiences of and services to students, staff, and academics.

Your responsibilities will include:

• Support the delivery of sustainable outcomes that support the University’s commitment to continuous improvement.
• Support a work environment that fosters high achievement and collaboration.
• To be aware, ready and willing to work using a blended toolkit incorporating both Design (Service Design, UX design) and Service Improvement (including Lean, SixSigma and Business Process Mining) as appropriate to achieve the optimal outcome.
• Work with stakeholders across the University to engage them and advocate for the value of Service Improvement methods, tools and mindset to address complex problems and opportunities.

Who we are looking for

We are seeking a highly motivated Service Improvement professional with a passion for continuous improvement. The ideal candidate will possess a solid understanding of Service Improvement methodologies, strong problem-solving skills, and exceptional interpersonal communication abilities. They will be able to effectively engage with stakeholders across a complex organisation to identify improvement opportunities and drive positive change.

You will also have:

• Qualifications which may be in one of the following fields of study – Lean, SixSigma, Lean Six Sigma, BPM or an equivalent combination of relevant experience and education/training per the current Enterprise Agreement classifications.
• Tertiary, or other qualifications which may be in one of the following fields of study – Business, Engineering, Systems Thinking.
• Practical experience and broad knowledge of the practice of Service, Process and Business improvement.

For further information regarding responsibilities and requirements please refer to the attached PD.

This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Your new team – Operational Performance Group

The Operational Performance Group delivers functions that facilitate the design, evaluation, and improvement of services across the University, and business partnering services to Chancellery.

The OPG brings together a range of cognate business functions and expertise such as: data governance, management, and analytics; business transformation and decision support; operational and service improvement, service design, experience, culture, and capabilities; digital operations; and business continuity planning.

What we offer you!

In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!

The University of Melbourne

We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

Be yourself

The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

Aboriginal and Torres Strait Islander Applicants

We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

Join Us!

If you feel this role is right for you, please apply with the following documents:

• Resume
• Cover Letter outlining your interest and experience

Please note that you are not required to respond to the selection criteria in the Position Description.

Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Ethan Khamly via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

If you have any particular questions regarding the job please follow the contact details listed on the Position Description.

Position Description

Advertised: 03 Sep 2024 12:05 AM AUS Eastern Standard Time

Applications close: 17 Sep 2024 11:55 PM AUS Eastern Standard Time

Apply now

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$106,432 - $115,211 (UOM 7)

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