Associate Director, Student Administration
Western Sydney University Western Sydney University, Locked Bag 1797, Penrith, NSW 2751, Australia- Opening Date: Not Available
- Closing Date: 18-Sep-2024
- Western Sydney University, Locked Bag 1797, Penrith, NSW 2751, Australia
- A senior remuneration package applies to this appointment.
- Define and implement the strategic direction of academic and student administration services.
- Collaborate with the Director and the Curriculum Operations and Administration Manager to ensure superior service delivery across the student lifecycle.
- Oversee student admission, enrolments, credit for prior learning, student fees and finance, results and progression, examinations, timetabling, academic documents, student record case management, and student completions and conferral.
- Lead the development of efficient processes and policies that enhance the student experience.
- Oversee strategic projects, risk management, and workforce planning.
- Drive service improvement initiatives to support the University’s positioning as a student-centric institution.
- Provide expert advice to the Director and Senior Executives on key issues, including risk and compliance.
- Manage resources, budgets, and staff allocation to ensure operational success.
- Lead university-wide initiatives to innovate and improve service delivery.
- Postgraduate qualification in a relevant discipline.
- Extensive senior-level experience in a complex organisation.
- Demonstrated ability to lead large teams and manage multifaceted operations during times of change.
- Proven experience in delivering strategic projects and improving service offerings.
- Strong analytical, problem-solving, and decision-making skills.
- Exceptional interpersonal and communication abilities, including negotiation with senior stakeholders.
- Opportunity to drive meaningful change and shape the future of student administration services.
- Work cross-functionally to enhance operational effectiveness and contribute to the overall success of Data Integrity, Quality, and Operations.
- Only applications submitted via the WSU online recruitment system will be accepted.
- You must provide evidence of your unrestricted working rights in Australia at the time of application.
Ref 3929/24 - Associate Director, Student Administration
WESTERN SYDNEY UNIVERSITY INTERNAL APPLICANTS ONLY
To be eligible to apply for this position you must be employed by Western Sydney University on an ongoing, fixed-term or casual basis at the time of this advertisement.
Are you a strategic leader with a passion for innovation and service excellence? Do you thrive in a dynamic environment where your leadership can shape student experiences? We are seeking an exceptional individual to join our team as an Associate Director, Student Administration within Data Integrity, Quality, and Operations (DIQO).
The Opportunity
You will play a pivotal role in defining and implementing the strategic direction of academic and student administration services. Collaborating closely with the Director and the Curriculum Operations and Administration Manager, you will ensure the delivery of superior services across the student lifecycle, including:
- student admission
- enrolments
- credit for prior learning
- student fees and finance
- results and progression
- examinations
- timetabling
- academic documents
- student record case management
- student completions and conferral
You will also lead the development of efficient processes and policies that enhance the student experience while overseeing strategic projects, risk management, and workforce planning. Your leadership will be instrumental in driving service improvement initiatives that support the University’s positioning as a student-centric institution.
In this role, you will lead strategic planning and execution of academic and student administration services while fostering a culture of continuous improvement focused on best practices and service excellence. You will provide expert advice to the Director and Senior Executives on key issues, including risk and compliance, and manage resources, budgets, and staff allocation to ensure operational success. Additionally, you will lead university-wide initiatives to innovate and improve service delivery, working cross-functionally to enhance the effectiveness of the operations within DIQO.
About You
You will hold a postgraduate qualification in a relevant discipline and have extensive senior-level experience in a complex organisation. You will have a demonstrated ability to lead large teams and manage multifaceted operations during times of change, along with proven experience in delivering strategic projects, improving service offerings, and influencing key stakeholders. Strong analytical, problem-solving, and decision-making skills are essential, as are exceptional interpersonal and communication abilities, including the capacity to negotiate with senior stakeholders and represent the University externally.
At Western Sydney University, we are dedicated to creating a vibrant and student-focused learning environment. In this key leadership role, you will have the opportunity to drive meaningful change and shape the future of student administration services. You will work cross-functionally, enhancing operational effectiveness and contributing to the overall success of Data Integrity, Quality, and Operations.
If you are a dynamic leader with a vision for innovation and a commitment to service excellence, we want to hear from you! Apply now and help us deliver a superior student experience across all stages of the student lifecycle.
Remuneration Package: A senior remuneration package applies to this appointment.
Position Enquiries: Jess Gleeson, Director, Data Integrity, Quality and Operations, via j.gleeson@westernsydney.edu.au
Closing Date: 8:30pm, Wednesday 18 September 2024.
Working Rights in Australia - Eligibility
You must provide evidence of your unrestricted working rights in Australia at time of application.
Please note, only those applications submitted via the WSU online recruitment system will be accepted.
How to Apply:
- Start your application by clicking the "begin" button.
- Login to an existing account or reset your password
- Preview Application Form
Western Sydney University is committed to diversity and social inclusion. Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTIQ, and people of Aboriginal and Torres Strait Islander descent are encouraged.
If you require assistance in using the System, please email recruitmentpartnerships@westernsydney.edu.au or phone the Recruitment Helpline on (02) 9852 5422. Please note, we do not accept applications for roles to the recruitmentpartnerships@westernsydney.edu.au email.