Senior Manager, General Services
The University of New South Wales (UNSW Sydney) Kensington, NSW- Opening Date: 02-Sep-2024
- Closing Date: 15-Sep-2024
- Kensington, NSW
- Competitive total package
- Oversee the management of UNSW grounds, landscaping, cleaning, waste, recycling, relocations and mail services.
- Manage General Services including budget preparation, staff management, contract management and strategic planning.
- Ensure high level of service to the University while minimising disruptions to university operations.
- Manage service contracts including contract and specification development, procurement and performance monitoring.
- Manage the unit within budgetary constraints, including contributing to the preparation of annual budgets and resolving financial issues.
- Utilise the University’s financial systems to manage and report on all financial processes.
- Develop and implement annual operational plans and track key performance targets.
- Develop comprehensive business cases and documentation to support strategic decision-making.
- Manage staffing requirements including recruitment, training, delegation and performance management.
- Relevant tertiary qualifications and/or substantial relevant experience.
- Extensive experience in managing related services, preferably in a campus, hospital or similar institutional environment.
- Excellent leadership ability with superior staff and contractor management experience.
- Demonstrated organisational, financial management and reporting skills.
- Strong track record in delivering quality customer service with a can-do attitude.
- Strong track record in managing projects.
- Superior organisational, analytical and problem-solving skills.
- Excellent interpersonal, written and verbal communication skills.
- Strong computer skills in standard office software and facilities management systems.
- Flexible Working Options (work from home, flexible hours etc)
- Additional 3 days leave during December festive period.
- Career development opportunities
- Up to 50% discount on UNSW courses
- Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
- Discounts and entitlements (retail, education, fitness passport)
- Sponsorship is not available for this role, valid Australian working rights are required on application.
Senior Manager, General Services
Job no: 526585
Work type: full time
Location: Sydney, NSW
Categories: Estate / Facilities Management
Employment Type: Full-time, continuing
Remuneration: Competitive total package
Location: Kensington, NSW
About UNSW
At UNSW, we pride ourselves on being a workplace where the best people come to do their best work. We aspire to be Australia’s global university, improving and transforming lives through excellence in research, outstanding education and a commitment to advancing a just society. Estate Management (EM) provides a range of services and advice to all Faculties and Divisions on the Kensington campus as well as the sub-campuses.
Our Facilities Management Team plays a pivotal role in supporting the Estate Management teams through the development and implementation of consistent processes, procedures, services, reporting tools and Facilities Management software solutions.
Why your role matters
The Senior Manager, General Services is essential in supporting both the General Services and Estate Management teams by overseeing the management of UNSW grounds, landscaping, cleaning, waste, recycling, relocations and mail services. This position is responsible for the management and financial control of several large service contracts to provide continuity to the high-level campus environment. Strong communication and customer service skills are essential for effectively addressing and managing the needs and expectations of internal and external stakeholders.
About the Role
This role will oversee the General Services team at the University. You will be required to undertake and have experience in the following areas of expertise:
- Management of General Services including budget preparation, staff management, contract management and strategic planning.
- Ensure that operations under area of control are conducted in a way that provides a high level of service to the University while minimising disruptions to university operations.
- Manage service contracts within area of control including contract and specification development, procurement and performance monitoring and management, to deliver high standards of performance, compliance and efficiency.
- Manage the unit within budgetary constraints, including contributing to the preparation of annual budgets, reports, internal cost recoveries and resolving any financial issues as they arise.
- Utilise the University’s financial systems to manage and report on all financial processes associated with operations within area of control.
- Develop and implement annual operational plans for areas of control including tracking and reporting on key performance targets.
- Develop comprehensive business cases, submissions, papers, and other documentation that support strategic decision-making and provide valuable insights to stakeholders.
- Manage all staffing requirements for direct reports including recruitment, training, delegation and performance management.
About You
- Relevant tertiary qualifications and/or substantial relevant experience.
- Extensive experience in managing related services, preferably in a campus, hospital or similar institutional environment.
- Excellent leadership ability, with superior staff and contractor management experience.
- Demonstrated organisational, financial management and reporting skills.
- A strong track record in delivering quality customer service with a can-do attitude with demanding deadlines.
- A strong track record in managing projects.
- Superior organisational, analytical and problem-solving skills and proven ability to exercise judgement and use initiative.
- Excellent interpersonal, written and verbal communication skills, with proven ability to establish effective workplace relationships.
- Strong computer skills in the use of standard office desktop software such as email, word processing, spreadsheets and internet applications, and facilities management systems.
For further information on the role & responsibilities, please refer to the Position Description.
How to Apply:
Submit your CV & cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the job description) before Sunday 15 September by 11:55pm.
Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.
UNSW Benefits and Culture:
People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:
- Flexible Working Options (work from home, flexible hours etc)
- Additional 3 days leave during December festive period.
- Career development opportunities
- Up to 50% discount on UNSW courses
- Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
- Discounts and entitlements (retail, education, fitness passport)
Job queries contact:
Tai James, Talent Acquisition Consultant
E: tai.james@unsw.edu.au (applications to the address cannot be accepted, please apply online)
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
Position Description
Advertised: 02 Sep 2024 AUS Eastern Standard Time
Applications close: 15 Sep 2024 AUS Eastern Standard Time